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Service Design

Service Design

interaction-design.org - by Jonas Lowgren, John M. Carroll, Marc Hassenzahl, Thomas Erickson, Alan Blackwell, Kees Overbeeke, Caroline Hummels, Robert Spence, Mark Apperley, Karen Holtzblatt, Hugh R. Beyer, Jesper Kjeldskov, Margaret M. Burnett, Christopher Scaffidi, Dag Svanaes, Kristina Hook, Alistair G. Sutcliffe, Albrecht Schmidt, Gilbert Cockton, Victor Kaptelinin, Clayton M. Christensen, Eric von Hippel, Noam Tractinsky, Ben Challis, Richard Shusterman, William Hudson, Steve Mann, Brian Whitworth, Adnan Ahmad, Clarisse Sieckenius de Souza, Paul A. Fishwick, Jonathan Grudin, Steven Poltrock, Shaun Gallagher, Alan J. Dix, Lene Nielsen, Dave Randall, Mark Rouncefield, Doug A. Bowman, Ned Kock, Paul Cairns, Stephen Few, Kerstin Dautenhahn, Fabio Paterno, Dianne Cyr, Richard Mortier, Hamed Haddadi, Tristan Henderson, Derek McAuley, Jon Crowcroft, Andy Crabtree, Constantine Stephanidis, Pieter Stappers, Elisa Giaccardi, Ann Blandford, John Zimmerman and Jodi Forlizzi

Over the last several decades, large portions of the world’s industrialized economies transitioned from manufacturing products to delivering …

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