Starbucks Uses This Simple $4 Customer Service Trick. It's a Genius Employee Retention Strategy
A low-cost strategy where everyone wins. Admittedly, I've never been cool enough to be part of the Starbucks cult. But in need of a caffeine-fueled pick-me-up on a 90-degree day, I went to the drive-through for a $4 iced coffee. I soon found myself stuck in the single-car-width lane for more than 20 …