Harvard Business Review

As AI Makes More Decisions, the Nature of Leadership Will Change

It is tempting to regard artificial intelligence as a threat to human leadership. After all, the very purpose of AI is to augment, improve, and ultimately replace human intelligence, which is still widely regarded, at least by us humans, as our key competitive advantage. There is no reason to …

Leadership

What I’ve Learned from Talking About My Bipolar Disorder at Work

Many years ago, I had to take some time off work for depression. I had a sick note from the doctor, and had disclosed that it was mental health–related. After two weeks, when I was just starting to feel like I could cope again, my colleagues invited me out for the evening. I wanted to remain welded …

Mental Health

Research: Activist Investors Are More Likely to Target Female CEOs

Mary Barra, Meg Whitman, Indra Nooyi: These are just three of the women who have successfully broken through the notorious “glass ceiling” to become CEOs of large public firms. Although women are still underrepresented at the top of corporations, there is growing interest in understanding whether …

Governance

Why Leaders Treat People Unfairly

One of the biggest reasons people complain about, and leave their jobs, is unfair treatment—being rewarded less than other employees, being passed …

Leadership

6 Ways to Take Control of Your Career Development If Your Company Doesn’t Care About It

We are now in the era of “do-it-yourself” career development. Companies less frequently offer formal training – a trend that has been on the decline for years. This may be because employees change jobs so frequently (job tenure now averages about four years) that firms don’t see the value in …

Management

Here’s Why Strategy Chiefs Succeed or Fail

Why is it that some companies have great heads of strategy who make an outstanding contribution to their companies, while others don’t? To answer this question, we evaluated 55 heads of strategy, and looked more closely at 11 who were particularly successful and 10 who were at the other end of the …

Recruitment

Companies That Do Right by Their Workers Start by Elevating Their Definition of Success

There’s been a ripple of excitement of late as some big companies have unveiled (fairly modest) raises and bonuses for workers. Walmart announced that it would pay out up to $1,000 per employee, depending on seniority, and that it would begin a process of boosting its minimum wage to $11 per hour. …

Sustainability

Machine Learning Can Help B2B Firms Learn More About Their Customers

Much of the strategic focus in the digital economy thus far has revolved around getting better insights into consumers. B2C firms have been the leaders in customer analytics initiatives. E-commerce, mobile commerce, and social media platforms have enabled businesses to better sculpt marketing and …

Machine Learning

Does Wall Street Finally Care About Sustainability?

“Wall Street doesn’t care.”<p>I’ve been attending conferences on green or sustainable business for more than 15 years, and I’ve worked closely with senior executives at multinationals on sustainability strategy. Through it all, I hear a common refrain: Even though climate change is already creating …

Finance

The Future of Human Work Is Imagination, Creativity, and Strategy

It seems beyond debate: Technology is going to replace jobs, or, more precisely, the <i>people</i> holding those jobs. Few industries, if any, will be untouched.<p>Knowledge workers will not escape. Recently, the CEO of Deutsche Bank predicted that half of its 97,000 employees could be replaced by robots. One …

Intelligence

Basics to better writing: get outside

I thought I’d start a mini-series titled <i>‘basics to better writing.’</i><p>You’d have heard it all before (especially if you’re an avid reader of The Writing …

Writing

How to Persuade the Young and the Healthy to Sign Up for Health Insurance

One of the big challenges in both expanding the number of Americans with health care coverage and keeping premiums affordable for people with chronic or serious illnesses has been persuading young and healthy adults to obtain policies. Critics argue that the new U.S. tax law has made this task even …

Health Care

Sexual Harassment Is Pervasive in the Restaurant Industry. Here’s What Needs to Change

Scores of recent stories have exposed the pervasiveness of sexual harassment in industries such as Hollywood, tech, politics, and academia. Less attention has been given to lower-paying jobs, such as those in the service and hospitality industry, where the problem runs rampant.<p>More sexual …

Gender

Podcast: Women at Work

HBR Podcasts<p>Women at Work<p>Coming soon: Conversations about the workplace, and women’s place in it.<p>Listen and subscribe<p>Also on:<p>Latest Episodes<p>00<p>Coming Soon: Women at Work<p>In this six-episode podcast, HBR editors and guest experts untangle some of the knottiest issues around being a woman at …

Podcasting

How to Respond to a Racist Comment

People will say all kinds of offensive things if they think you share their views. Take, for example, this terrific essay by Katherine Fugate, in …

Racism

Is Your Company’s Data Actually Valuable in the AI Era?

AI is coming. That is what we heard throughout 2017 and will likely continue to hear throughout this year. For established businesses that are not Google or Facebook, a natural question to ask is: What have we got that is going to allow us to survive this transition?<p>In our experience, when business …

Artificial Intelligence

Stop Neglecting Remote Workers

When we talk about the importance of building strong relationships with employees, there’s a growing contingent that we often neglect: those who don’t work in the main office. This means not just the 31% of Americans who work remotely four or five days a week but also the people in satellite …

Management

First Look at New Research and Ideas, January 16, 2018

• January–February 2018<br>• Harvard Business Review<p>By: Campbell, Dennis, John Case, and Bill Fotsch<p>Abstract—Fifty years ago a good blue-collar job was with …

Harvard Business School

Harvard Business Review on LinkedIn: “Add HBR graphics & slides…

Add HBR graphics & slides to your next presentation! Subscribers: Browse the Visual Library today. https://trib.al/wDjvrPH

How Customer Service Can Turn Angry Customers into Loyal Ones

Good customer service seems like common sense for businesses. But how valuable is it really?<p>Until now, this has not been rigorously quantified across different companies. Businesses are understandably reluctant to share their CRM and sales data, and most research in this field has been based on …

Customer Service

How To Solve Conflicts With A Remote Coworker

Image: iStock<p>If one of your New Year's resolutions (or dreams) is to get along better with a remote coworker, you aren't alone. Working with someone …

Management

How Georgia State University Used an Algorithm to Help Students Navigate the Road to College

As AI continues to develop, a major test of its potential will be whether it can replace human judgment in individualized, complex ways. At Georgia State University, we investigated a test case where AI assisted high school students in their transition to college, helping them to navigate the many …

Education

Facebook, BlackRock, and the Case for Purpose-Driven Companies

Last week, Facebook CEO Mark Zuckerberg announced that his platform needs to change. Community feedback has shown that public content has been “crowding out the personal moments that lead us to connect more with each other,” according to Zuckerberg. As a result, the company says it will be focusing …

Mark Zuckerberg

For Better Customer Service, Offer Options, Not Apologies

<b>Jagdip Singh,</b> a professor of marketing at the Weatherhead School of Management at Case Western Reserve University, explains his research team’s new findings about customer satisfaction. He says apologizing is often counterproductive and that offering customers different possible solutions is …

Customer Service

Why an Activist Hedge Fund Cares Whether Apple’s Devices Are Bad for Kids

On January 6, 2017, JANA Partners, a New York–based activist hedge fund, and the California State Teachers’ Retirement System (CalSTRS) sent a letter to Apple’s board of directors that may change the future of activist investing. Citing a substantial body of expert research, the letter stated, “We …

Investing

How to Create Executive Team Norms — and Make Them Stick

Have you ever been on an executive team where things just clicked? You had a common goal, communication flowed easily, and everyone was willing to put in the long hours for a final push. Looking back, you wish you could replicate and carry forward that same secret sauce on every team, especially …

Management

You Can't Create Positive Change If You're Not Prioritizing Your Own Happiness and Well-Being

Don't sacrifice yourself because you think it will help your company grow.<p>Mike Kelly is the founder and CEO of Ora Interactive, an award-winning user experience and digital product studio, specializing in emerging technology, mobile and web applications. As a CEO, the mounting responsibilities can …

Entrepreneurship

Automotive Retail With Artificial Intelligence: The Future Is Here

Chad Bockius, CPO, CarStory, says in a new report that : “Data is the lifeblood of AI, and in the last two years alone, approximately 90% of the …

Advertising Industry

The 5 Things Your AI Unit Needs to Do

Not a day goes by without the announcement of the appointment of a new VP of Artificial Intelligence (AI), a Chief Data Scientist, or a Director of AI Research. While the enthusiasm is undeniable, the reality is that AI remains an early-stage technology application. The potential is vast, but how …

Innovation

How the Best Restaurants in the World Balance Innovation and Consistency

The restaurant industry is notorious for being competitive, risky, and low-margin. This is no less true for the world’s most acclaimed high-end restaurants. Despite being able to charge hundreds of dollars for a meal and being fully booked months in advance, top restaurants often still have a hard …

Restaurants