Customer Support

31 Tips from Experts for Choosing the Right Web Host

A website needs proper hosting so that it will be able do its intended function: allowing others see it on the Internet. There are many hosts that …

Web Design

From camouflage to communications: Five veterans share their paths to PR

To continue reading this article you need to be registered with PRWeek. Registration is free and only takes a minute. Register here or sign in below …

Public Relations

Irish customer support tech firm signs major Middle East deal

An Irish customer support software firm has signed a contract with the Middle East-based Mobility MEA potentially potentially worth $40m.<p>VoiceSage, a …

Mexico City

Uber now has a super secret customer support club

Uber has big plans to reward its most loyal customers.<p>The ridesharing company has invited a select few users to a mysterious "priority support" …

Uber

How Can Chatbots Contribute 100% Business Growth

The demand for high-quality customer support has increased over the past few years. That is why most of the savvy businesses have taken the decision …

Customer Service

Twitter employee deleting POTUS account is a lesson for all companies

Who likes to start their day with an aw-shucks moment? No one I know, yet that is exactly what happened over at Twitter when a departing customer …

Social Media

Will.i.am's Startup Raises $117 Million

I.am+, the tech startup founded by pop star and entrepreneur will.i.am, has raised $117 million in venture funding, the company told Reuters on …

Startups

Twitter under huge pressure to explain how one of its employees silenced Donald Trump

A departing Twitter employee’s temporary deactivation of Donald Trump’s account has the technology giant facing scrutiny over how a worker was able …

Ri Yong-ho

American hero deactivates Trump's Twitter account on their last day

Some heroes wear capes.<p>Some heroes work in Twitter customer support.<p>Donald Trump's Twitter account went down for 11 glorious minutes on Thursday, and …

Donald Trump

The Internet Is Celebrating The Twitter Employee Who Deactivated Donald Trump’s Account

For 11 glorious, blessed minutes on Thursday night, President Donald Trump’s Twitter account was deactivated. For 11 minutes, no tweets about “Dems and crooked Hillary.” No instigating North Korea. No attacking members of his own party. It was wonderful. At first the cause was a mystery, as the …

News (U.S.)

A Twitter employee shut down Donald Trump's account on his last day working for the company

For about eleven minutes around 7:00 p.m. East Coast America time (around 11pm in the UK) on Thursday, Twitter and the world were short one notable account: @realdonaldtrump.<p>Despite the "real" part of the title, which is normally used to distinguish parody or non-famous accounts from their famed …

Donald Trump

The rogue Twitter employee who took down Trump's account is now a meme hero

Trump’s critics are throwing a party for a rogue Twitter employee who made the President’s Twitter account temporarily disappear.<p>His posts keep the …

Donald Trump

Twitter Employee Shuts Down President Trump’s Twitter Account, Outrage Ensues

An employee at the left-leaning social media giant Twitter “deactivated” President Donald Trump’s Twitter account on Thursday sparking widespread …

Conservative View

A Twitter employee temporarily deactivated Trump’s account on their last day in work

The social media company is inducting a review of the incident.<p>Twitter has confirmed that an employee used their last day working for the company to …

Music

A Twitter Employee Briefly Shut Down President Donald Trump's Account

For about eleven minutes around 7:00 p.m. EST on Thursday, Twitter and the world were short one notable account: @realdonaldtrump.<p>Despite the "real" part of the title, which is normally used to distinguish parody or non-famous accounts from their famed counterparts, @realdonaldtrump had been the …

Donald Trump

OpenText Turns Customer Support Needs Into Faster Growth

Find out why the cloud specialist calls itself "The Information Company."<p>Cloud computing has enabled companies to make huge advances with their …

Investing

11-minute Trump Twitter outage prompts company investigation

President Trump blamed his 11-minute Twitter account outage on Thursday on a "rogue employee."<p>"My Twitter account was taken down for 11 minutes by a rogue employee. I guess the word must finally be getting out-and having an impact," Trump tweeted early Friday morning.<p>Twitter launched an internal …

Donald Trump

Twitter tighten up security after maverick deletes Donald Trump’s account on last day

Twitter has tightened up its internal security after a maverick employee deactivated Donald Trump’s account on his last day at work.<p>The president’s …

Donald Trump

Is Your Intranet a Hub of Collaboration and Customer Support? (It Should Be)

The intranet has evolved within the modern workplace, transcending its role as a relatively simple internal publishing platform and centralized …

Collaboration

How Could a Lowly Customer Service Rep Delete Trump’s Twitter Account? Welcome to God Mode.

Confused speculation the 11-minute disappearance of Donald Trump’s Twitter account turned to jubilant mania Thursday night when Twitter’s government …

Twitter Employee 'Inadvertently' Deactivates Trump's Account

The account was briefly missing from Twitter on Thursday, but it was all just human error, and Trump is back to tweeting.<p>PCMag reviews products …

Social Media

Trump Twitter Account Deactivated Briefly

President Donald Trump's Twitter (TWTR) account was "inadvertently deactivated due to human error by a Twitter employee," the company tweeted …

Tech Industry

Twitter employee deletes Trumps account on last day at work

(Eds: Updating with more details)<p>Washington, Nov 3 (PTI) Donald Trump may be the worlds most powerful man but a disgruntled Twitter customer support …

Donald Trump

Trump's Twitter Deactivation Leads to Security Scrutiny

The fact that U.S. President Donald Trump's Twitter account was deactivated by a rogue employee has raised questions about how much access and …

Advertising Industry

Trump’s Twitter Account Was Disrupted By Customer Service Employee On His Last Day On The Job

On Thursday night, Twitter conducted an internal investigation after <b>President Trump</b>‘s account was taken down for roughly ten minutes.<p>Twitter informed …

Customer Service

Twitter adds safeguards after Trump account deactivated; report says employee was contractor

A day after President Trump’s Twitter account was deactivated by a rogue employee on that person’s last day of work, the social media company …

Science

A Twitter employee "inadvertently" shut down Donald Trump's Twitter account yesterday

Let’s be honest — this is something a lot of people in the world have probably dreamed about. And yesterday, one person experienced what it felt …

Donald Trump

Trump’s Twitter account accidentally deactivated for 11 minutes

President Donald Trump’s Twitter page was deactivated earlier today and people across the Internet rejoiced. Then the page was reactivated 11 minutes …

Donald Trump

FUREY: If they can take down Trump’s social media, you better believe they can do it to you

On Thursday President Donald Trump’s Twitter account temporarily went down. Gone. Vanished. Try to find it, you couldn’t.<p>The social media platform …

Canadian News

Twitter employee uses last day in the job to deactivate Trump's account

US President Donald Trump’s Twitter account was down for 11 minutes on Thursday. A Twitter customer support employee has used his last day of work to …

Donald Trump