Customer Service

How to Reach Your Customers with These 3 Storytelling Principles

Episode Description<p>How can a professional storyteller help you grow your business?<p>Business is about persuasion. You need to convince people they need …

Storytelling

Are brands listening to customer reviews?

The world of customer reviews is changing.<p>There was a time where a customer had to go into a store to complain. This then evolved into phoning …

Marketing

Why Every Restaurant Should Start Using Chatbot Today

Chatbots are the latest buzz around the globe. With the rise of messaging, chatbots are becoming more and more popular every day. Every business …

Chatbots

WPA Gestão Modernizes Customer Service with Oracle Cloud

Oracle Customer Success — WPA Gestão<p>WPA Gestão Modernizes Customer Service with Oracle Cloud<p>With Oracle Service Cloud, our operators have full access …

The Reaction Roadmap: How Brands Can Thrive in Social Media’s Call-Out Culture

Brands, let it be known: If you don’t respond to call-outs on social media, you will suffer the consequences.<p>Thanks to channels like Twitter and …

Digital Marketing

Best Practice: Improving Veeva CRM Support Resolution Rate

Sales force effectiveness is a high priority in the global pharmaceutical market as the pressure to ensure return on investment (ROI) is …

Pharma

Thanks A Latte: How To Fix A Customer Service Failure, Per Starbucks, Marriott And Me

Every company needs a customer service recovery framework, a sequence of best practices for interacting with, and turning around, upset customers. Settling on such a framework and then providing customer service recovery training in order to achieve mastery is essential; in the heat of the moment, …

Business

Bell insider reveals high-pressure sales tactics required on every single call

Bell says allegations are 'completely unfounded and untrue'<p>A longtime Bell Canada employee describes working in the company's Scarborough, Ont., call …

Emotions

Airlines have your personal data, and they’re using it for customer service

American Airlines, the world’s largest carrier, equips its 24,000 flight attendants with Samsung Galaxy Note devices. Early next year, American will …

Canadian News

The Bot Revolution Can Save Your Customer Service, Says Tony Jamous, President Of Nexmo

If you’ve not already heard about the “Bot Revolution,” now is the time to hip yourself to it. Chatbots and other AI-powered virtual agents have changed the structure of customer service considerably. But, this is just the beginning. Chatbots are evolving with APIs, being given access to deep …

Your Ford in Good Hands

Ford has been servicing vehicles for 100 years and over that time, their service has evolved into something truly special. Below, David Pimlott of …

News (Ireland)

Five Ways to Get (And Give) Good Customer Service This Holiday Season

Stories of poor customer service are legendary; especially at this time of year. It seems every company and every customer has a tale of woe. There’s the clerk who doesn’t know/doesn’t care; the voice mail system with endless hoops to jump through to get to a human being (if you even can); the …

Business

IBM Helps Retailers Get Ready For This Year's Holiday Shopping Experience

According to numerous retail experts, this year is looking to be a record-breaking holiday season for retailers. Predictions are being made. Will retailers have a better year than last? What will be the most popular gifts? How will weather impact the holiday shopping season? So many questions! And, …

eCommerce

Spirit Airlines turns to Disney to improve its customer service

Spirit Airlines, the ultra-low-cost carrier from Florida, has reported some of the biggest profit margins of any airline in the country because of its practice of charging passenger fees for a long menu of basic services.<p>But the airline also has had the highest rate of complaints by passengers for …

Airlines

What Amazon Gets About Customers (That You Probably Don't)

The surprising thing? It's so crazy simple.<p>Let's say you order a PlayStation on Amazon, as a Christmas present for your son. This was delivered to your doorstep; your neighbor signed for it, and left it on your front porch.<p>But then it mysteriously vanished. Now you have to fork out a few hundred …

Business

Chick-fil-A VP: Here are five hallmarks of outstanding hospitality

An exhausted mother pulled in to the parking lot at a local restaurant. She loved visiting this restaurant because the people working there knew her name, her kids’ names and their orders.<p>As soon as she walks through the door, there is an employee waiting to greet her and ask if anyone can assist …

Opinion

How to Deal With Unrealistic Customers: Managing Excessive Expectations

© GettyImages<br>imacoconut<p>Are your customers asking for the moon?<p>Jonah's patience with his client was wearing thin. He'd just received yet another email …

Management

Why people hate their Wi-Fi routers

Nothing happens in your smart home without a wireless connection. The best gadgets in the world turn to expensive paperweight if they can't link up …

Wi-Fi

How Can KPI’s Help Monitor Customer Service Experience

It is an ongoing debate whether the customer is always right or not. Although no one statement or theory can be applied to every company or its …

Analytics

The Difference Between Customer Experience And User Experience

There are a lot of buzzwords thrown around in the customer sphere, but two of the big ones relate to experiences—customer and user. Although CX and …

UX Design

How the Florida Hospitality Industry has Recovered From The "Expected Unexpecteds" Of Business Life

How the sunny state's hotels and, resorts have recovered from the hurricanes and prepared for the coming peak season<p>In any business, the unexpected can happen. In the hospitality industry, one of the "expected unexpecteds" is weather. Yet it's a lot to expect of any industry to be prepared for the …

Business

Troubleshooting for IOT in 2020

A warm morning glow floods the sky as the clock ticks over to 6am. You wake up as the window shades silently drift apart, the smell of freshly …

Internet of Things

More Than Data: Engaging Customers Authentically With The Ideal Marketing Mix

<i>Listen to Shawn Gold, Corporate Marketing Officer, TechStyle Fashion Group on the</i> <i>Modern Customer Podcast</i>.<p>When customers choose a clothing brand, they take a lot of things into consideration, including price, style, availability, and brand reputation. It takes the perfect mix of fashion and function …

Marketing

Sexual harassment in the workplace: When the customer is not always right

<i>Alicia Elliott is a Tuscarora writer from Six Nations, currently living in Brantford, Ont.</i><p>We're finally having widespread social discussions of sexual assault, harassment and abuse. This is good news, but I must admit that I'm disappointed the conversations seem to be excluding a line of work that …

Feminism

National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9

SAN RAMON, Calif.--(BUSINESS WIRE)--$FIVN #CX--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud software for the enterprise contact center …

Chose

Norton 360 Support 1-888-959-9638 Activation Service Phone Number

Why Only Norton 360 Customer Support Number for Secure Protection Of Your System?<p>We are here to provide the best & quality service of Norton 360 …

ONVZ Optimizes Insurance Services with Oracle

Oracle Customer Success — ONVZ<p>ONVZ Optimizes Insurance Services with Oracle<p>Using the functionalities of Oracle Health Insurance Connect to Back …

Insurance

GALLERY: This app will free all your customer complaint worries

CAPE TOWN - Free customer service mobile app, iBleat aims to encourage the use of private, secure and dedicated customer service channels without the …

Ultramarathons

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.<p>Marketing can be expensive, especially for small businesses already running on tight budgets. Luckily, you can raise public awareness through cheaper methods -- such as getting your customers to market your brand …

Marketing

5 Steps Apple Retail Employees Use to Sell iPhones and Create Loyal Customers

Apple and other great customer-service brands use this simple, proven technique to win you over.<p>As usual, customers lined up hours (even days) outside Apple retail stores to be among the first to purchase the new iPhone X. And, as usual, Apple employees were trained in an advanced customer service …

Business