Customer Service

What Flight Attendants Wish They Could Tell Passengers

Whether it's to keep their jobs or to maintain the peace, there are some things that airline workers just can't tell travelers.<p>But sharing some of …

Airlines

How Best Buy succeeds in the age of Amazon

Despite Amazon's tightening grip on the retail market, Best Buy has consistently surprised Wall Street with its revenue numbers, and its stock price …

Business

Agent AI aims to turbocharge its AI tools by offering free CRM

Agent AI is looking to automate more of the customer service process. To do that, it’s built its own customer relationship management product, as well as AI tools that sit on top — and now it’s making the CRM part available for free.<p>While giant software businesses have been built around CRM, CEO …

Startups

The World Is Complicated: Your Customer Experience Should Be Easy, Simple And Consistent

When one bad thing happens in one part of the world, it can have a butterfly effect – where a small change affects people everywhere in other ways. And there is no shortage of drama happening in the world today. The last few weeks have seen hurricanes, earthquakes and terror attacks. When the media …

Hurricane Harvey

Revealed: the best and worst financial brands

<b>Nationwide is the UK’s best financial brand for customer satisfaction and complaints handling, according to new analysis from Which?</b><p>It’s been a good …

Banking

Water companies pulled up over complaint calls

<b>The number of phone complaints to UK water companies is on the up, a report has said.</b><p>Figures from the Consumer Council for Water show the number of calls customers made to resolve water issues went up by more than 40,000 to more than two million in the last year.<p>However, written complaint numbers …

Another ‘Nordstrom Way’

Robert Spector has built a career writing and speaking about Nordstrom.<p>Robert Spector has written yet another book on Nordstrom called “The Nordstrom …

New Study Identifies Key Areas Sales Organizations Should Pay Attention To Now

CEB (now Gartner) recently completed a study designed to better understand the issues sales organizations are grappling. The report, entitled “Driving Account Growth through Smarter Account Management,” suggests that while better than expected customer service helps retain a sales account, it …

Cult Classic 'Solomon's Keep' Updated to 64-Bit for iOS 11, 'Solomon's Boneyard' Update in the Works Too

Out of all the amazing iOS games I've played over the past nine years, there is an extra special place in my heart for <i>Solomon's Keep</i> [Free]. …

IOS 11

Billionaire Elon Musk responds to unhappy Tesla customer on a Friday night, teaching a brilliant lesson in customer service

Billionaire tech entrepreneur Elon Musk is the CEO of electric car company Tesla, the CEO of aerospace company SpaceX, a co-founder of the non-profit …

Elon Musk

Elon Musk’s Angry Customer Twitter Thread Is a Gold Mine of Customer Service Advice

Elon Musk, the billionaire entrepreneur who runs Tesla and SpaceX, is known for his late-night Twitter sessions, often giving his 12.8 million …

Elon Musk

Want to Make Customers Happy? Try Being Your Own Customer First

Good design can help companies avoid inflicting unnecessary pain and annoyance on their customers.<p>"Please listen carefully as our options have changed." That maddening automated admonition is a common, tiny instance of a common, huge problem. There are far too many companies that add irritants to …

Business

10 Steps To Glowing Customer Service Reviews And Survey Results (Even If You Just Got Slammed)

To learn that your company, division or department has performed poorly on a customer service survey can be more than demoralizing. It can bode ill for future financial results, and can even directly threaten your livelihood. If, for example, you’ve ben subcontracting your services to a client …

Business

JPMorgan Chase poached an executive from Amazon to improve its customer experience

JPMorgan Chase poached an executive from Amazon to help the bank improve the customer experience.<p>Chase on Monday announced the hire of Marbue Brown as its head of customer experience for Consumer Banking and Wealth Management. He'll report directly to Thasunda Duckett, CEO of Chase's Consumer …

Business

Base and Zendesk Enter Strategic Partnership to Help Businesses Deliver Great Customer ExperiencesAlliance answers demand for modern customer experience technology stack

Mountain View, CA, Sept. 18, 2017 (GLOBE NEWSWIRE) --<p>Base, the all-in-one sales platform, announced today a strategic partnership with Zendesk, which builds software for better customer relationships. The partnership combines Base’s sales force automation platform with Zendesk’s customer service …

Customer Experience

RUMOR - Netflix customer service rep says Netflix is "Locked and Loaded" for Switch, Awaiting Nintendo Approval

This info comes straight from GoNintendo user <b>KamehamehaX</b>, and we're happy to bring it to you!<p>According to a Netflix customer service rep, Netflix is …

Netflix

Amazon Just Listed New Work-from-Home Openings in 35 States, Available Right Now

With the holidays coming up soon, it’s no surprise that retail companies are beginning to hire seasonal workers to handle the peak shopping season. …

Lifestyle

CEO Mitch Lowe Explains How The MoviePass Rollout Fell Short, And What He's Doing To Fix It

MoviePass CEO Mitch Lowe sounds surprisingly chipper for a man who’s been under extreme duress for the past month.<p>When I spoke with Lowe the other day he confessed to being exhausted because he and his employees have been working around the clock for weeks to catch up with overwhelming—and entirely …

Entrepreneurship

Commentary: Singapore businesses should woo consumers with instant messaging

SINGAPORE: Today’s online and offline businesses are rapidly realising the importance of being in close contact with their customers and messaging …

Facebook Messenger

4 habits to improve your client relationships

If you work with business customers – as an account manager, an owner, a consultant or a customer happiness representative – you know that great …

Self-improvement

Are you making a mistake by focusing solely on new customers?

It's easy to get caught up in trying to acquire new customers. But columnist Rachel Lindteigen explains why your content marketing efforts need to …

Customer Experience

Five B2B Sales Strategies Marketers Shouldn't Overlook

Shutterstock<p>Let’s start by asking ourselves what “sales” means. If we say it’s converting a lead, we’re not wrong, but we’re skipping a key component — what they are getting out of the deal that motivated them to convert. Unless we’re looking at a deal from the prospect’s perspective, we’re …

Marketing

Baristas Debate: What Is A Specialty Barista’s Role?

“Barista” is more than a word: it’s a profession. Working in a coffee shop can be a career filled with opportunities for progression, meaningful …

Coffee

Atlanta Braves unveil the Walter Banks Hospitality Award

Award will be given annually to the game day staffer who embodies Walter's qualities<p>ATLANTA -- The Atlanta Braves have unveiled a new seasonal award …

Atlanta Braves

4 Reasons Why You Need Live Chat Now (and How to Set it Up)

Responding faster to a lead or a potential customer is going to leave a better impression than making new customers (or any customers) wait …

Chatbots

Here's Why Zola Cherishes its NPS Detractors as Much as its Promoters

When <b>Zola</b> launched in 2013 to reinvent the wedding registry experience for millennial couples, it took a bit for some potential customers to reach the …

Weddings

There Is No Place For Racism In Customer Service

What do you call a customer service agent from India?<p>A customer service agent!<p>The past month’s headlines have been riddled with a focus on racism, anti-Semitism and bigotry. The incidents in Charlottesville, Virginia, continue to fuel concern throughout not only the United States but also the rest …

Business

Couple stranded for four extra days abroad due to Ryanair’s latest move

News (Ireland)

Customer feedback platform AskNicely grabs funding

New Zealand-based <b>AskNicely,</b> a customer feedback platform, has secured NZ$6.7 million in funding. <b>Blackbird Ventures</b> led the round.PRESS …

Startups

VanDusen Chevrolet Buick GMC’s solid foundation of customer service

VanDusen Chevrolet Buick GMC is a car dealership built on a solid foundation of customer service and respect.<p>Located at 425 Bayly Street West in …

Canadian News