Customer Service

American Airlines flight attendant violently takes baby stroller from mother, tells passenger: ‘Hit me’

Print<p>NEW YORK — Another day, another cellphone video of a conflict on an airplane.<p>American Airlines said it grounded a flight attendant who got into …

Airlines

He wanted Jewish, liberal and not so tall. The dating service gave him some, not all. Then the Yelp war began

Daniel Levine paid $5,000 to the dating service Master Matchmakers to help him find true love. Now, instead of a soul mate, he has a sworn enemy in the form of the company’s chief executive, Steven Ward.<p>After speaking with them both, I’m not hopeful this relationship can be saved. But there are …

31 Things You Never Knew About Apple Stores, Straight From Employees

They call them "Geniuses" for a reason! If you've ever owned or plan on owning an iPhone, Mac computer, or other Apple product, prepare to have your …

Apple Store

Introducing Teamwork @AsisteClick.com – AsisteClick.com — Messenger For Business

Starting today you will not need any of this since from now on all members of your company can have an account at AsisteClick.com and chat with each …

Collaboration

Service charge may soon be a thing of the past, as govt clamps down on 'unfair trade practice'

Tired of inflated restaurant bills, making it appear like you've paid significantly more than the items you thought you ate and drank? It may soon be …

Net Neutrality

How to recover from a bad reputation and rebuild your brand through a solid content strategy

To come back from severe setbacks which have led to disappointed and appalled customers, it’s vital companies find ways to rebuild trust with …

Content Strategy

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.<p>Great customer service is alive and well, despite what you read and see (we're looking at you, United Airlines).<p>From requesting a taxi to scheduling a wake up call, it’s typical for hotels to make special accommodations for their …

Hotels

Why Every Smart Decision Comes Only After an Evaluation of Customer Needs

Contrary to what many believe about the most famous leaders and entrepreneurs in the world, they aren’t fortune tellers. They don't have to be, and …

Innovation

​Teachers Mutual Bank completes customer service overhaul with Dell Boomi

​Teachers Mutual Bank has linked its customer management system with internal business processes using Dell Boomi as part of a digital strategy to …

FinTech

5 Signs You Might Be Slowly Killing Your Brand

The quality of a brand separates leaders from also-rans. Here are signs you are getting it wrong.<p>Building an exceptional brand is one of the most critical parts of building a successful business. Having a respected brand makes customer acquisition and retention easier, allows you to charge a …

Customers

Chatbots are smarter and more communicative, and they will drive the evolution of customer service

<i>By Prashant Choudhari</i><p>Effective communication today has become a core necessity in the business-customer interaction space. With engagement as a prime …

Automation

Amazon is Looking for 5,000 Work-from-Home Employees

Working while in our pajamas? Yes, please.<p>Amazon, the website where you can buy pretty much anything (or at least pretend to when online window …

Work from Home

Jayne Reardon: Awakening Our Call to Service

Most lawyers went into the law because we answered a higher calling. We were drawn to the structure of the law as a way to make the world a better …

Judiciary

What Generation Z Wants from Fintech

Finance has always been an industry that lags behind on innovative practices and prioritizes bottom line profits over risky bets. This is why despite the first Dot Com Boom happening almost two decades ago, the fintech boom is only just now occurring since Robinhood finally proved banks can and …

FinTech

Is the future of retail humanless?

We’re all used to the idea that most of our transactions are automated. Buying clothes for many of us involves looking at something on screen, …

6 Things To Make Your Customer Service Standout

Have you ever heard the saying, “The moment you win a new customer, you begin to lose them?” There’s definite truth to this, but there are simple …

Business

5 ways banks are using Snapchat

Citibank video taken with Snapchat Spectacles.It was bad enough when your mom joined Snapchat to see what all the fuss was about. Now your bank wants …

Snapchat

American Airlines' Response To Its Social Media Moment Came After Learning From United

Another day, another cellphone video of a conflict on an airplane.<p>American Airlines said it grounded a flight attendant who got into a verbal …

Airlines

People are pesky & picky, developers need in-app support power - CW Developer Network

Developer needs platforms, developers need (programming) languages, developers need DevOps, developers need automation with workflow controls… and of …

Tech Industry

The Fatal Interview Mistake 90% Of Job Seekers Make

Dear Liz,<p>I’m job-hunting and I’m getting very frustrated. I can get job interviews without much trouble.<p>When I had three interviews lined up in a two-week period last month I thought “I won’t be unemployed for much longer!”<p>I had the three interviews and I haven’t heard anything back. All three …

Employment

United Airlines will link executive pay to customer satisfaction after outrage over a passenger being dragged from a flight

After the recentincident when a passenger being dragged from an overbooked United plane went viral, the airline plans to introduce an executive pay …

Airlines

Don’t Let a Marketing Tool Crash Your Social Care Strategy

What makes top cloud-based services like Gmail so attractive for businesses today? Sure, everyone is obsessed with “the cloud”, but I’m talking about …

Social Media Marketing

This is the Culture You Need to Keep Your Customers Coming Back

Not only will you make more sales, but it will cost you less to do so.<p>Years ago when I got my first apartment after business school, my boyfriend at the time advised me not to buy comfortable furniture.<p>His rationale was that if the furniture was "too comfortable", then guests would overstay their …

Business

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.<p>If your growing business has not made customer service a top priority, it's time to reevaluate your to-do list. After all, in this digital era, …

Lyft

How to Train Your B2B Customer Support Team to Build a Loyal Customer Base

Building trusting customer relationships takes time and constant interaction, and there is no "one-size-fits-all" solution.<p>In B2B, your customer is your most important asset. Not only do you rely on them to keep current operations successful, you lean on them as references to potential customers so …

MCD Election 2017: Delhi’s governance muddle needs some serious untangling

The picture below could very well be passed off as a manuscript from the medieval era, which philologists are racking their brains over, trying to …

Democracy

A Chase travel concierge fail and how to avoid it | asthejoeflies

I’ve spoken a few times about how important staying in suites can be for families. Anyway, a buddy of mine shared a story with me about a Chase …

Hotels

Restaurants cannot decide how much service charge is to be paid, says govt

Union Minister of Food & Public Distribution Ram Vilas Paswan on Friday tweeted that the centre had approved guidelines on service charge.<p>Currently, …

Business (India)

Customer Service Startup Gladly Gets $36M

The customer service specialists at Gladly just raised $36 million from GGV Capital, and other investors. Simply put, “Companies use Gladly to …

Startups

Is your broadband provider among the best or worst?

The biggest internet service suppliers provide the worst customer service, technical support and speeds, according to customers.<p>Talk Talk, BT, Sky and EE - which account for 72pc of the total market and serve millions of customers - were given some of the lowest scores in a customer satisfaction …

Broadband