Customer Experience

5 Companies You Haven't Heard Of That Lead With Customer Experience

Everyone knows the big names when it comes to customer experience. Brands like Zappos, Amazon and Apple set the standards for how customers want and expect to be treated. In fact big companies know that for a company with over one billion dollars in annual revenue, a slight improvement to customer …

Automotive Industry

Digital transformation: enhancing the customer journey

The phrase digital transformation is regularly used to validate a vast range of change projects – from software investment to social media marketing. …

Customer Service

12 Steps to Help Retailers Cope With Customer Complaints

One of the rules of retail is that the customer is always right — even when they’re <i>technically</i> wrong. Your customers are the reason that you’re in …

Customers

How Data Allows You To Create Tailor-Made Customer Experiences

Imagine walking into a store that contained exactly and exclusively the items that you needed to buy: groceries, new socks, a lawnmower, a birthday present for your niece and guitar strings. Creating such a store in the physical world — never mind creating similar stores for every person on the …

Customers

Top 6 Customer Loyalty Trends

In an overly competitive world, loyal customers are a business’ most valued asset. While acquiring new customers is essential, retaining them is …

Loyalty

Big Data + Analytics = Irresistible Customer Experiences

In 2013, a research by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator. While most …

Big Data

How Cultural Differences Impact Customer Experience

Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to …

Customers

Summer's not over yet! intu Trafford Centre installs giant 50-foot artificial sun

If you’re thinking of heading to intu Trafford Centre in the next few days, take a tip from us and take a pair of sunglasses.<p>Because it’s guaranteed …

Manchester

Buffalo airport earns high marks for customer satisfaction

CHEEKTOWAGA, N.Y. (WIVB) - The Buffalo Niagara International Airport has been ranked first among all medium hub airports in North America for …

Buffalo

Salesforce Positioned in the Leaders Quadrant of the 2018 Magic Quadrant for CRM Lead Management

SAN FRANCISCO, Sept. 19, 2018 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that Salesforce has been positioned …

Customers

How Does Fraud Impact The Big Picture Goals In Your Organization?

With the changing shift in fraud these days, a fraud risk manager really needs to look at the landscape holistically, from the perspective of the …

Customer Experience

Transforming Your Culture with the Help of a Culture Committee

<i>Image courtesy of Pixabay</i><p><b>What is a Culture Committee? And do you need one? (The short answer is “Yes!”)</b><p>Last month, I wrote a two-part series about …

Employment

Sapho brings machine learning to the enterprises

Access to up to date information is essential for businesses, but as data proliferates it's too often the case that people spend time searching for …

Machine Learning

AutoNation chief Mike Jackson is stepping down

After leading the US's largest dealership chain for nearly two decades, AutoNation Chief Executive Mike Jackson will step down from the role next year. Jackson will transition from his current role to executive chairman in 2019.<p>The company has announced that the board has hired executive search …

Wall Street

Mother Earth Brew Co. Expands Distribution to Central PA

<b>(Nampa, ID) –</b> Mother Earth is pleased to announce it’s distribution partnership with Central PA’s largest wholesale source for domestic Craft: …

Customers

Tech Triumph: Study Shows Effect Of AI On Email

Email deliverability rates are soaring. That’s the hype. The truth is that they are on the way down, according to Optimizing Email Deliverability …

Email Marketing

CTNext awards $54K for startup growth

<b>Kolb Consultants</b> ($12,000) -- Developing a process to manufacture a kickboard that distributes the body weight evenly when swimming.<p><b>Actively AI</b> …

Hartford

Maersk Announces Latest Step in Business Integration Strategy

Danish shipping giant Maersk has announced plans to integrate its Damco Supply Chain Services unit and Maersk Line’s Ocean Product service, which …

Maersk

JPMorgan forms commercial banking group to focus on startups

The New York company said Wednesday that the new group will provide loans and other services to early-stage, consumer-focused companies.

Commercial Banking

How to Have an Effective Email Marketing Strategy This Holiday Season

With the holiday season beginning earlier each year it is important for brands, retailers and marketers to get ahead of the curve when it comes to …

Marketing

The Retail Health & Wellness Debrief

The conversation around health has changed. Consumers are looking beyond the traditional medical system to embrace a more holistic view of health and …

Business Intelligence

CX Sales at Oracle OpenWorld 2018

<b>October 22-25 Moscone Convention Center, San Francisco</b><p>Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription …

San Francisco

Using AI To Improve Your Predictive Capabilities

Earlier this year a new report from the MIT Sloan Management Review highlighted the poor progress being made with digital transformation efforts across industries. This is especially so in terms of artificial intelligence, with few companies progressing beyond pilot projects that have done little …

Entrepreneurship

Newsflash: Some Brands Don’t Believe the Customer Is Always Right

<b>I love food.</b> So much, in fact, that in the right setting and given the right circumstance, I will pay through the nose to satisfy a craving or round …

Customer Experience

Proving Crypto Exchange Credibility Is Harder Than Proving Payment System Credibility

Written by Serhii Mokhniev For a crypto exchange, applying for a license is important for proving its credibility and transparency to customers, …

Technology (Ireland)

What Does The Future Hold For Biometrics?

<i>What does the future hold for the field of biometrics? originally appeared on Quora:</i> <i>the place to gain and share knowledge, empowering people to learn from others and better understand the world</i>.<p><b>Answer by Caryn Seidman Becker, Co-Founder and CEO of CLEAR, on Quora:</b><p>Security and customer experience …

Biometrics

Does It Matter Which Customer Experience Metric You Choose?

Are you responsible for measuring the progress your company is making in improving customer experience? If the answer is yes, I’m sure that at some …

Financial Services

Luxury makeup brush brand Artis bets on customer experience, both offline and online

To build a better direct connection with customers, luxury makeup brush brand Artis is using a three-prong approach: It’s rolling out a new pop-up …

Customers

Has GDPR changed marketing?

May 23rd came and went with a flurry of opt-in emails and few headliner lawsuits. But for most organizations in the US has GDPR resulted in real …

GDPR

B2B Can’t Slack on CX

Gartner’s Customer Experience in Marketing Survey found that the B2B marketers surveyed currently lag their B2C peers in CX, with only 61 per cent …

Selfies