Customer Experience
5 Companies You Haven't Heard Of That Lead With Customer Experience
Everyone knows the big names when it comes to customer experience. Brands like Zappos, Amazon and Apple set the standards for how customers want and expect to be treated. In fact big companies know that for a company with over one billion dollars in annual revenue, a slight improvement to customer …
Automotive IndustryDigital transformation: enhancing the customer journey
The phrase digital transformation is regularly used to validate a vast range of change projects – from software investment to social media marketing. …
Customer Service12 Steps to Help Retailers Cope With Customer Complaints
One of the rules of retail is that the customer is always right — even when they’re <i>technically</i> wrong. Your customers are the reason that you’re in …
CustomersHow Data Allows You To Create Tailor-Made Customer Experiences
Imagine walking into a store that contained exactly and exclusively the items that you needed to buy: groceries, new socks, a lawnmower, a birthday present for your niece and guitar strings. Creating such a store in the physical world — never mind creating similar stores for every person on the …
CustomersTop 6 Customer Loyalty Trends
In an overly competitive world, loyal customers are a business’ most valued asset. While acquiring new customers is essential, retaining them is …
LoyaltyBig Data + Analytics = Irresistible Customer Experiences
In 2013, a research by Walker predicted that by 2020 customer experience will overtake price and product as the main differentiator. While most …
Big DataHow Cultural Differences Impact Customer Experience
Does your client portfolio include customers from abroad or do you expect it to in the future? If so, it’s important to apply cultural awareness to …
CustomersSummer's not over yet! intu Trafford Centre installs giant 50-foot artificial sun
If you’re thinking of heading to intu Trafford Centre in the next few days, take a tip from us and take a pair of sunglasses.<p>Because it’s guaranteed …
ManchesterBuffalo airport earns high marks for customer satisfaction
CHEEKTOWAGA, N.Y. (WIVB) - The Buffalo Niagara International Airport has been ranked first among all medium hub airports in North America for …
BuffaloSalesforce Positioned in the Leaders Quadrant of the 2018 Magic Quadrant for CRM Lead Management
SAN FRANCISCO, Sept. 19, 2018 /PRNewswire/ -- Salesforce [NYSE: CRM], the global leader in CRM, today announced that Salesforce has been positioned …
CustomersHow Does Fraud Impact The Big Picture Goals In Your Organization?
With the changing shift in fraud these days, a fraud risk manager really needs to look at the landscape holistically, from the perspective of the …
Customer ExperienceTransforming Your Culture with the Help of a Culture Committee
<i>Image courtesy of Pixabay</i><p><b>What is a Culture Committee? And do you need one? (The short answer is “Yes!”)</b><p>Last month, I wrote a two-part series about …
EmploymentSapho brings machine learning to the enterprises
Access to up to date information is essential for businesses, but as data proliferates it's too often the case that people spend time searching for …
Machine LearningAutoNation chief Mike Jackson is stepping down
After leading the US's largest dealership chain for nearly two decades, AutoNation Chief Executive Mike Jackson will step down from the role next year. Jackson will transition from his current role to executive chairman in 2019.<p>The company has announced that the board has hired executive search …
Wall StreetMother Earth Brew Co. Expands Distribution to Central PA
<b>(Nampa, ID) –</b> Mother Earth is pleased to announce it’s distribution partnership with Central PA’s largest wholesale source for domestic Craft: …
CustomersTech Triumph: Study Shows Effect Of AI On Email
Email deliverability rates are soaring. That’s the hype. The truth is that they are on the way down, according to Optimizing Email Deliverability …
Email MarketingCTNext awards $54K for startup growth
<b>Kolb Consultants</b> ($12,000) -- Developing a process to manufacture a kickboard that distributes the body weight evenly when swimming.<p><b>Actively AI</b> …
HartfordMaersk Announces Latest Step in Business Integration Strategy
Danish shipping giant Maersk has announced plans to integrate its Damco Supply Chain Services unit and Maersk Line’s Ocean Product service, which …
MaerskJPMorgan forms commercial banking group to focus on startups
The New York company said Wednesday that the new group will provide loans and other services to early-stage, consumer-focused companies.
Commercial BankingHow to Have an Effective Email Marketing Strategy This Holiday Season
With the holiday season beginning earlier each year it is important for brands, retailers and marketers to get ahead of the curve when it comes to …
MarketingThe Retail Health & Wellness Debrief
The conversation around health has changed. Consumers are looking beyond the traditional medical system to embrace a more holistic view of health and …
Business IntelligenceCX Sales at Oracle OpenWorld 2018
<b>October 22-25 Moscone Convention Center, San Francisco</b><p>Oracle OpenWorld 2018 is upon us! Transformational technologies, the move to a subscription …
San FranciscoUsing AI To Improve Your Predictive Capabilities
Earlier this year a new report from the MIT Sloan Management Review highlighted the poor progress being made with digital transformation efforts across industries. This is especially so in terms of artificial intelligence, with few companies progressing beyond pilot projects that have done little …
EntrepreneurshipNewsflash: Some Brands Don’t Believe the Customer Is Always Right
<b>I love food.</b> So much, in fact, that in the right setting and given the right circumstance, I will pay through the nose to satisfy a craving or round …
Customer ExperienceProving Crypto Exchange Credibility Is Harder Than Proving Payment System Credibility
Written by Serhii Mokhniev For a crypto exchange, applying for a license is important for proving its credibility and transparency to customers, …
Technology (Ireland)What Does The Future Hold For Biometrics?
<i>What does the future hold for the field of biometrics? originally appeared on Quora:</i> <i>the place to gain and share knowledge, empowering people to learn from others and better understand the world</i>.<p><b>Answer by Caryn Seidman Becker, Co-Founder and CEO of CLEAR, on Quora:</b><p>Security and customer experience …
BiometricsDoes It Matter Which Customer Experience Metric You Choose?
Are you responsible for measuring the progress your company is making in improving customer experience? If the answer is yes, I’m sure that at some …
Financial ServicesLuxury makeup brush brand Artis bets on customer experience, both offline and online
To build a better direct connection with customers, luxury makeup brush brand Artis is using a three-prong approach: It’s rolling out a new pop-up …
CustomersHas GDPR changed marketing?
May 23rd came and went with a flurry of opt-in emails and few headliner lawsuits. But for most organizations in the US has GDPR resulted in real …
GDPRB2B Can’t Slack on CX
Gartner’s Customer Experience in Marketing Survey found that the B2B marketers surveyed currently lag their B2C peers in CX, with only 61 per cent …
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