CRM
5 Aspects of Your Sales Process to Automate
Spend more time on the stuff that moves the needle<p>Seventy-one percent of companies say closing more deals is their number one priority for sales, according to Hubspot's State of Inbound Report. Yet many organizations are still following outdated sales processes.<p>It's time to step into the future and …
Microsoft ExcelTo Make Better Hires for Your Company, Embrace Your Inner Headhunter
Non-HR executives can use the following DIY tools to win the hiring game.<p>One of the best parts of hiring in the digital age is that there is never a shortage of candidates. With all the recruitment websites, job boards and placement apps available to applicants and recruiters alike, you can post a …
EmploymentHow LinkedIn May (or May Not) Pay Off for Microsoft
The good news: In its fourth quarter, Microsoft logged $1.1 billion in revenue from LinkedIn, the social networking company it bought last year. The …
Microsoft DynamicsSalesforce bridges gap between development worlds | ZDNet
With Salesforce DX, the SaaS CRM giant is taking a leap into the modern development world.<p>As developers, we're living in an odd world these days. …
Software DevelopmentHow to Manage Customer Relationships Effectively
SCY / Pixabay<p>As business practices adapt, change, and develop over time, new terminology tends to get added to the standard business lexicon. A …
Customer ExperienceJumia upgrades its social customer service with Salesforce for Messenger
African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger into its customer service platform.<p>Jumia is using …
Customer ServiceMarketing vs. Sales: Their Major Difference and How They Work Together
Pexels / Pixabay<p>Business guru and well-known provocateur Tom Peters once addressed a crowd of over 400 sales and marketing executives saying: “I hate …
MarketingOracle Announces Oracle Application Express Curriculum
By: Joel Kallman | Senior Director, Software Development<p>The curriculum for Oracle Application Express (APEX) 5.1 is now generally available. …
Adelaide Cemetery Authority Takes A Long View On Tech
Image: iStock<p>When most business think about archiving records or customer relationship management, they think in terms of years. But for the Adelaide …
CemeteriesJeremy Bloom’s Integrate raises $8 million for marketing software
You may know Jeremy Bloom from his days as an Olympian on the U.S. ski team or from when he was a professional football player. These days, he’s busy running an enterprise software startup for marketers.<p>With clients like Salesforce and Dell, Phoenix-based Integrate has raised $8 million in funding …
StartupsHigher education and healthcare use specialist CRM in all but name
Customer relationship management (CRM) appears in the Oxford English Dictionary as an example of the compound noun “management-speak”, citing a 2002 …
Higher EducationWhere's the ROI in your CRM? It's in the process | ZDNet
CRM, if implemented properly, can be a company's competitive edge.<p><i>I'm down to the last chapter of</i> The Commonwealth of Self Interest: Customer …
Oracle Hiring 1,000 Sales Reps in Cloud Push | Investopedia
Oracle Corp. (ORCL) is expanding its cloud efforts outside of the U.S. and is gearing up to hire 1,000 employees to meet that end.<p>The company …
Appiphony lands funding from Salesforce Ventures
Chicago-based <b>Appiphony</b>, a product development outsourcer for <b>Salesforce</b> applications, has secured funding from <b>Salesforce Ventures</b>. No financial terms …
SalesforceGartner Magic Quadrant for Sales Force Automation 2017 - Salesforce.com
Everyone at Salesforce feels very honored to be named a Leader in the Gartner Magic Quadrant for Sales Force Automation (SFA) for 11 years running. …
Business IntelligenceWorkato snags $10 mln Series A
<b>Workato</b>, an intelligent automation platform, has closed $10 million in Series A funding. <b>Storm Ventures</b> led the round with participation from</b> …
Investing3 Reasons Your Business is Not Too Small to Use CRM for Small Business
Spreadsheets are admittedly useful.<p>They make it possible for an executive to consolidate and store what amounts to file cabinets of contacts, stacks …
Small BusinessThe Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On
There’s a myth at the heart of most customer relationship management. It’s the myth that the way to create better customer relationships is to improve every single experience that customers have with you. Over the years, this myth has led to businesses focusing budget and resources on improving the …
Customer ExperienceCustomer Data Meets AI - MIT Technology Review
Everywhere you look, customer data is exploding. People (and their devices) are all connected—even household products are sharing data. Behind each …
Customer ExperienceHow IT Solutions and Service Providers Help Their Customers
blickpixel / Pixabay<p>For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT …
Customer ServiceSalesforce CEO Marc Benioff Recruits Axed Microsoft Employees on Twitter
Marc Benioff, co-founder, CEO, and chairman of business software giant Salesforce is a very busy guy. And yet he seems to always find time to poke at …
Marc BenioffMicrosoft Dynamics 365 for Finance and Operations, Business Edition
<b>Pros</b><p>Very tight integration with Office 365. Launch screen presents critical KPIs, Open Items, and company data, including a summary Trial Balance. …
MicrosoftAlibaba Launches New Platform for U.S. Businesses and More Weekly Headlines
Selling to customers in China can open up a whole new world of opportunities for small businesses. And Alibaba just announced a new offering to make …
Small BusinessSalesforce Joins $25 Million Funding Round For Pendo
CRM data company Salesforce has participated in the latest financing round for Pendo.<p>Pendo makes analytics and guidance software that assists …
Venture CapitalSAP will make investigation findings on alleged relationship with Gupta-linked company public
Global software company SAP says they have seized the computers of four South African executives who have been placed on administrative leave …
CorruptionA Vote For IT And The Cloud Hook-Up
According to a new Harvard Business Review survey, reported by David Chernicoff, contributing writer, adopting a hybrid IT <i>(More than 80% of</i> …
Harvard Business ReviewHow to Explain the Cloud During Small Talk
geralt / Pixabay<p>If you work in technology, you’ve probably come across the task of attempting to explain what your company does to your friends, …
Salesforce announces AWS availability to Canadian customers
Salesforce (NYSE:CRM) announces that the company’s Intelligent Customer Success Platform is now live on Amazon Web Services for customers in …
Amazon Web ServicesHow data is helping SMEs make better business decisions
From encouraging repeat custom to tracking delivery costs, here's how data might help with your next big business decision.<p>Gut instinct is an important element of running a successful business, but in most cases, cold hard facts make for the smartest decisions. Now that the technology that can …
Business (UK)Salesforce CEO Marc Benioff has a message for laid-off Microsoft workers: Work for me
Marc Benioff has a message for those left unemployed after Microsoft's latest reorg: Work at Salesforce.<p>The CEO of the online giant took to Twitter Thursday afternoon to take multiple jabs at his competitor — and pointedly included the email address for Salesforce's recruiters.<p>Microsoft announced …
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