CRM

5 Aspects of Your Sales Process to Automate

Spend more time on the stuff that moves the needle<p>Seventy-one percent of companies say closing more deals is their number one priority for sales, according to Hubspot's State of Inbound Report. Yet many organizations are still following outdated sales processes.<p>It's time to step into the future and …

Microsoft Excel

To Make Better Hires for Your Company, Embrace Your Inner Headhunter

Non-HR executives can use the following DIY tools to win the hiring game.<p>One of the best parts of hiring in the digital age is that there is never a shortage of candidates. With all the recruitment websites, job boards and placement apps available to applicants and recruiters alike, you can post a …

Employment

How LinkedIn May (or May Not) Pay Off for Microsoft

The good news: In its fourth quarter, Microsoft logged $1.1 billion in revenue from LinkedIn, the social networking company it bought last year. The …

Microsoft Dynamics

Salesforce bridges gap between development worlds | ZDNet

With Salesforce DX, the SaaS CRM giant is taking a leap into the modern development world.<p>As developers, we're living in an odd world these days. …

Software Development

How to Manage Customer Relationships Effectively

SCY / Pixabay<p>As business practices adapt, change, and develop over time, new terminology tends to get added to the standard business lexicon. A …

Customer Experience

Jumia upgrades its social customer service with Salesforce for Messenger

African OTA Jumia Travel claims to be first business in the region to integrate Facebook Messenger into its customer service platform.<p>Jumia is using …

Customer Service

Marketing vs. Sales: Their Major Difference and How They Work Together

Pexels / Pixabay<p>Business guru and well-known provocateur Tom Peters once addressed a crowd of over 400 sales and marketing executives saying: “I hate …

Marketing

Oracle Announces Oracle Application Express Curriculum

By: Joel Kallman | Senior Director, Software Development<p>The curriculum for Oracle Application Express (APEX) 5.1 is now generally available. …

Adelaide Cemetery Authority Takes A Long View On Tech

Image: iStock<p>When most business think about archiving records or customer relationship management, they think in terms of years. But for the Adelaide …

Cemeteries

Jeremy Bloom’s Integrate raises $8 million for marketing software

You may know Jeremy Bloom from his days as an Olympian on the U.S. ski team or from when he was a professional football player. These days, he’s busy running an enterprise software startup for marketers.<p>With clients like Salesforce and Dell, Phoenix-based Integrate has raised $8 million in funding …

Startups

Higher education and healthcare use specialist CRM in all but name

Customer relationship management (CRM) appears in the Oxford English Dictionary as an example of the compound noun “management-speak”, citing a 2002 …

Higher Education

Where's the ROI in your CRM? It's in the process | ZDNet

CRM, if implemented properly, can be a company's competitive edge.<p><i>I'm down to the last chapter of</i> The Commonwealth of Self Interest: Customer …

Oracle Hiring 1,000 Sales Reps in Cloud Push | Investopedia

Oracle Corp. (ORCL) is expanding its cloud efforts outside of the U.S. and is gearing up to hire 1,000 employees to meet that end.<p>The company …

Appiphony lands funding from Salesforce Ventures

Chicago-based <b>Appiphony</b>, a product development outsourcer for <b>Salesforce</b> applications, has secured funding from <b>Salesforce Ventures</b>. No financial terms …

Salesforce

Gartner Magic Quadrant for Sales Force Automation 2017 - Salesforce.com

Everyone at Salesforce feels very honored to be named a Leader in the Gartner Magic Quadrant for Sales Force Automation (SFA) for 11 years running. …

Business Intelligence

Workato snags $10 mln Series A

<b>Workato</b>, an intelligent automation platform, has closed $10 million in Series A funding. <b>Storm Ventures</b> led the round with participation from</b> …

Investing

3 Reasons Your Business is Not Too Small to Use CRM for Small Business

Spreadsheets are admittedly useful.<p>They make it possible for an executive to consolidate and store what amounts to file cabinets of contacts, stacks …

Small Business

The Myth Of Customer Experience: What Asia's Marketers Should Really Be Focusing On

There’s a myth at the heart of most customer relationship management. It’s the myth that the way to create better customer relationships is to improve every single experience that customers have with you. Over the years, this myth has led to businesses focusing budget and resources on improving the …

Customer Experience

Customer Data Meets AI - MIT Technology Review

Everywhere you look, customer data is exploding. People (and their devices) are all connected—even household products are sharing data. Behind each …

Customer Experience

How IT Solutions and Service Providers Help Their Customers

blickpixel / Pixabay<p>For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT …

Customer Service

Salesforce CEO Marc Benioff Recruits Axed Microsoft Employees on Twitter

Marc Benioff, co-founder, CEO, and chairman of business software giant Salesforce is a very busy guy. And yet he seems to always find time to poke at …

Marc Benioff

Microsoft Dynamics 365 for Finance and Operations, Business Edition

<b>Pros</b><p>Very tight integration with Office 365. Launch screen presents critical KPIs, Open Items, and company data, including a summary Trial Balance. …

Microsoft

Alibaba Launches New Platform for U.S. Businesses and More Weekly Headlines

Selling to customers in China can open up a whole new world of opportunities for small businesses. And Alibaba just announced a new offering to make …

Small Business

Salesforce Joins $25 Million Funding Round For Pendo

CRM data company Salesforce has participated in the latest financing round for Pendo.<p>Pendo makes analytics and guidance software that assists …

Venture Capital

SAP will make investigation findings on alleged relationship with Gupta-linked company public

Global software company SAP says they have seized the computers of four South African executives who have been placed on administrative leave …

Corruption

A Vote For IT And The Cloud Hook-Up

According to a new Harvard Business Review survey, reported by David Chernicoff, contributing writer, adopting a hybrid IT <i>(More than 80% of</i> …

Harvard Business Review

How to Explain the Cloud During Small Talk

geralt / Pixabay<p>If you work in technology, you’ve probably come across the task of attempting to explain what your company does to your friends, …

Salesforce announces AWS availability to Canadian customers

Salesforce (NYSE:CRM) announces that the company’s Intelligent Customer Success Platform is now live on Amazon Web Services for customers in …

Amazon Web Services

How data is helping SMEs make better business decisions

From encouraging repeat custom to tracking delivery costs, here's how data might help with your next big business decision.<p>Gut instinct is an important element of running a successful business, but in most cases, cold hard facts make for the smartest decisions. Now that the technology that can …

Business (UK)

Salesforce CEO Marc Benioff has a message for laid-off Microsoft workers: Work for me

Marc Benioff has a message for those left unemployed after Microsoft's latest reorg: Work at Salesforce.<p>The CEO of the online giant took to Twitter Thursday afternoon to take multiple jabs at his competitor — and pointedly included the email address for Salesforce's recruiters.<p>Microsoft announced …

Technology