Chatbots

The birds, the bees, and the bots: Another conversation for parents to consider

I’m wondering out loud about the weather when my preschooler says, “Mama, you should ask Siri. She knows everything.”<p><i>“Gahhh! What the what?”</i> is what the privacy fanatic and data scientist inside me shouts. Out loud, I choose to respond with the more neutral route: “That’s interesting. What makes …

Artificial Intelligence

How Samsung plans to catch up to Siri and Google Assistant

<i>This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.</i><p>Six months after Samsung unveiled its answer to Apple’s Siri and Google’s Assistant, the company announced the next iteration of the voice assistant platform, Bixby …

Samsung

PayPal Facebook Messenger feature settles the group check

The number of ways to pressure your friends to cough up the cash they owe you for lunch is increasing, with PayPal and Facebook Messenger hooking up. …

Facebook

Chatbots Are Getting Unsettlingly Good at Conversations

Here's how Mitsuki, A.L.I.C.E., Rose, and rate on intelligence and humanity.<p>By Katherine Wu, Science in the News (Harvard Universe)on<p>Filed Under …

Artificial Intelligence

You can now PayPal friends in Messenger and get help via chat

PayPal users in the U.S. will now be able to send and receive person-to-person payments over Facebook Messenger, the company announced this morning. The deeper integration with Messenger’s platform, which will also include PayPal’s first customer service bot for handling customer questions and …

Apps

You can now book your hotel room with an emoji on Slack

Way back in 2015, travel biz site Skift was reporting that Slack was the future of travel. Turns out they might be right.<p>Marriott has just unveiled a new service that lets groups book travel via Slack. So if your entire startup is heading to, say, the Fast Company Innovation Festival, simply pull …

Hospitality

How Chatbots Improve Customer Experiences and Increase Efficiency

To minimize wait times at call centers, many companies have developed self-care websites designed to help customers save time by solving some …

Artificial Intelligence

Orbita Unveils Enhancements to Amazon Echo-based Voice Assistants

Orbita, Inc. has unveiled major upgrade enhancements to its Orbita Voice platform that enables healthcare organizations and service providers to …

Automation

Social Media Marketing Trends 2018

Top 5 social media trends for 2018 you need to include in your marketing strategy, including predictions from 10 social media specialistsBrands are …

Social Media Marketing

This Wildly Successful Messaging App Is Betting On Text, Not Voice: Here's Why

No one wants spammy communication; not customers, and not businesses. Most businesses don’t have a clear, cohesive way to speak to their customers across all of their channels, which leaves customers with the experience of disjointed, spammy messages that are not only irritating, but don’t meet …

Artificial Intelligence

Chatbots: Marketing Automation via Messenger

Shares 1<p>Wondering how chatbots can improve open and click-through rates on Facebook?<p>Want to build funnels into your chatbot messaging?<p>To explore how …

Social Media Marketing

How consumer banking leaders are embracing AI

Execs from Bank of America, Wells Fargo, BBVA, Ally Bank and others outlined their AI strategies, progress to date and lessons learned at BankAI this …

Banking

Natural language processing is improving automated customer support

CEOs, CIOs, CMOs, and CXOs alike are increasingly focused on creating customer experience (CX) that is more responsive, intelligent, versatile, and accurate. What’s proving a potent way to ensure a continual positive customer experience for your hard-won customers is to leverage automated …

Machine Learning

How Chatbots Will Redefine Your Business

Chatbots are not a new concept. They’re not even from this century.<p>Alan Turing’s 1950 paper on ‘Computing Machinery and Intelligence’ laid the foundations of computer conversation via the Turing Test. And in 1979 (the same year Sir Tim Berners-Lee invented the World Wide Web), Moviefone launched …

Alan Turing

Woebot: AI for mental health

Dear friends,I’m thrilled to announce I am joining Woebot’s board of directors as its Chairman. I will be assisting its CEO, Alison Darcy, and the …

Mental Health

This Startup Aims to be the Slack of Healthcare

HealthJoy's communication platform uses artificial intelligence and chatbot technology to hold down healthcare costs.<p>In the not too distant past, employees could access fully-insured health plans that had deep coverage. Employees’ eyes glazed over during enrollment meetings before they returned to …

Health Care

Facebook Messenger CEO on Russian Interference

Facebook Messenger

Open source and API driven chatbots allow businesses to build cross-platform chatbots with ease

The increased usage of chat applications opens the door for more businesses to utilize the ease of developing chatbots to reach more of their audience.<p>Chatbots are still an emerging technology, but they have shown that as the more tech-savvy generations grow, so does the usage and opportunities for …

Artificial Intelligence

Andrew Ng Has a Chatbot That Can Help with Depression - MIT Technology Review

I’m a little embarrassed to admit this, but I’ve been seeing a virtual therapist.<p>It’s called Woebot, and it’s a Facebook chatbot developed by …

Technology

#5 Biggest Myths Holding Back Your Chatbots' Strategy

Well, most of us presume that anything new is apparently vulnerable; however, be mindful that Chatbots hold over 50 years of history<p>Chatbots are the enlightenedchild of the constant evolution; the digital technology has gottenthrough. Initially, there was the emergence of computers, iPads, and then …

Artificial Intelligence

Bots are transforming personal banking around the world

Digital banking brought a transformational wave to the banking system. As traditional banking practices slowly adjusted to the wave, artificial intelligence quickly caught up and made the bot market hotter than ever before.<p>VentureBeat’s 2016 Bots Landscape showed that under 200 companies, which …

Artificial Intelligence

How chatbots can help reduce customer service costs by 30%

October 17, 2017 | Written by: Trips Reddy<p>Share this post:<p><b>Key Points:</b> <br>– Businesses spend $1.3 trillion on 265 billion customer service calls each …

Customer Service

5 Rules to Avoid Bot Backlash From Customers

Bot backlash is upon us. On Facebook, where companies once raced to implement time-saving bots, failure rates are reported to have hit 70 percent. …

Social Media Marketing

Facebook is ramping up its enterprise presence

<i>This story was delivered to BI Intelligence Apps and Platforms Briefing subscribers. To learn more and subscribe, please click here.</i><p>After becoming the biggest social and messaging platform globally, Facebook is working on expanding its presence in the enterprise space.<p>The company has long excelled …

Facebook Messenger

Here's How To Get Up To 60% of Your Day Back

Washington Post and Fast Company estimate interruptions at work cost us between 40% to 60% of our day. Tack on another 20% for finding information according to McKinsey. Here's how to get that time back.<p>I recently published an article called <i>8 Productivity Tools Illustrate You Have Way More Time</i> …

Cloud Computing

ICICI Bank's AI-powered chatbot iPal completes 6 million responses, interacts with 3.1 million customers in eight months

<b>ICICI Bank</b> launched its <b>artificial intelligence</b>-powered chatbot, named iPal, in February 2017. Eight months since the launch, the bank has released …

Artificial Intelligence

Cognitive chatbots in customer service: Beyond the hype and behind the scenes

A prominent AI company CEO and product designer explains key issues in cognitive computing and offers advice to enterprise buyers looking at …

Intelligence

Using the Actions SDK for Google Assistant Development

In today's post, I'm going to show how to develop a simple app for the Google Assistant. For developing this app, I will be using the Actions SDK. My …

JavaScript

Snaps raises $6M to bring marketing into the chatbot era

For New York-based Snaps Media Inc., emojis are serious business.<p>The startup helps Fortune 500 companies such as Marriott International Inc. and Nike …

Artificial Intelligence

Microsoft announces AI-powered chatbot 'Ruuh' for Skype Lite ahead of Diwali

Microsoft on 16 October announced the introduction of group video calling feature and Artificial Intelligence (AI)-based chatbot named "Ruuh" for</b> …

Artificial Intelligence