Chatbots

Microsoft is helping restaurants cook up their own bots

Microsoft has launched a service for businesses to quickly and easily create a FAQ bot customers can chat with inside Bing search results.<p>The Bing Business Bot service begins by asking a business owner a series of basic questions about their business, like where parking is, how to make …

Artificial Intelligence

Google’s 3 Secrets To Designing Perfect Conversations

First of all, try to be human.<p>We’ve all been frustrated when talking to a computer. Maybe it can’t understand what you’re saying. Maybe it hears you, but doesn’t understand what you mean. Or maybe it’s just a tedious chat with a cloying personality with whom you’d never choose to associate in real …

Artificial Intelligence

What’s next for bots on Facebook Messenger? Maybe helping companies sell.

The social network’s David Marcus says the latest tools will drive more business.<p>As Facebook’s VP of messaging products, David Marcus says his team’s main purpose is to make Facebook Messenger do things “that you can’t do anywhere else.” Sometimes, though, new ideas don’t click into place right …

Artificial Intelligence

Bots

Bots are software programs that combine requests, which are typically provided as text, with contextual data, such as geolocation and payment …

Artificial Intelligence

Plum bets on Facebook Messenger as the place to manage your finances

Plum is one of a number of fintech startups reimagining how we manage our finances online, in the form of an AI-driven or ‘smart’ chatbot. However, unlike competitors that exist primarily as standalone apps, the London startup (for now, at least) has decided to bet big on Facebook Messenger.<p>The …

Artificial Intelligence

Are Bots Taking Over Adland?

Last year McCann Japan hired a robot creative director. Now SapientRazorfish says it will use a chatbot—who goes by the name “Billi”--to interview …

Artificial Intelligence

How AI can help brands reach consumers in search

Digital music service Spotify recently acquired machine learning startup Niland to improve its recommendation and personalization technologies. In …

SEO

How to get conversational UI right

With the rise of AI, voice, and more generally language-driven technologies — like chatbots, Siri, and Amazon Echo — conversational user interfaces (CUI) have a chance of becoming the next major technology platform after mobile.<p>The field of conversational UI holds a lot of promise in terms of how …

UX Design

This startup wants to solve the social care crisis with AI

London-based social care startup Cera has launched an AI to help carers and patients answer questions - and in future, help spot symptoms of …

Artificial Intelligence

Chatbots Worth its Weight in Gold by 2021

Healthtech and large enterprises are sitting on a mine of gold as chatbot stock rises by more than $3B in less than 5 years

Artificial Intelligence

#SocialSkim: Facebook Outpacing LinkedIn for B2B, All About Google Lens: 12 Stories This Week

This week: A radical shift pitting Facebook against LinkedIn as the professional's social network; a search revolution with Google Lens; Instagram …

Marketing

5 ways companies should use AI

Artificial intelligence (AI) was once a topic reserved for high-level computer scientists and futurists. Today, it doesn't come with such daunting …

Machine Learning

OpenJaw builds a chatbot using IBM Watson

OpenJaw Technologies is developing a conversational chatbot which will be powered by IBM Watson Artificial Intelligence.<p>It has linked up with …

Artificial Intelligence

Chatbot Challenge: Up to $100,000 in Funding to Empower the World’s Poorest

In many countries, the poorest of the poor are often eligible for government assistance and services that officials truly want to give them. But …

Bill & Melinda Gates Foundation

How I got 100k Users in 1 month using a Viral Loop – Chatbot’s Life

The Future of Bot Marketing<p>In February, I started thinking about ways to get more users for NearGroup Chatbot. Up to that point, we had been …

Artificial Intelligence

Curated Customer Journeys Level the Retail Playing Field

The concept of omnichannel retail has taken hold to the point where many businesses have begun exploring the benefits of providing and integrating …

eCommerce

Building a voice interface: The do's and don'ts

There's huge potential in conversational interfaces, but there are also pitfalls to avoid, Google's Daniel Padgett explained at the Google I/O …

Artificial Intelligence

In-App Advertising is Growing, but Around What Trends?

The in-app advertising market has changed quickly in just the past 12-18 months. Consider: Q1 2017 was a record-breaking quarter for app stores, with …

Advertising

Telegram App Update Includes Video Messaging, Chat Bot Payments

Messaging app Telegram rolled out video messaging, bot payments and other features on the platform, competing with other services, like Facebook …

Apps

How to use chatbots to engage and recruit college grads this summer

Commencement season is in full bloom. And as graduates ramp up their job-seeking activities, employers are looking for new ways to stay relevant and attract top talent. In today’s digital landscape, it can be difficult for companies to break through the noise and capture the attention of potential …

Artificial Intelligence

Chatbots, an emerging home for the money conversation, come under Just Eat’s gaze

After so many false dawns, the much-vaunted prospect of social commerce is fast-becoming a reality for Just Eat due to its refusal to let the sales …

Artificial Intelligence

The AI race between the world's most powerful tech companies is heating up [This week in AI]

At this year’s Google I/O developer conference keynote, AI took center stage.<p>The company announced a new Google.ai division and site that will focus …

Nerdify Announces the Launch of Nerdy Bot

SAN FRANCISCO–(BUSINESS WIRE)–May 19, 2017–<p>Nerdify, a leading educational platform that connects students and personal assistants, is excited to announce the launch of Nerdy Bot – a new educational project on Facebook Messenger. Nerdy Bot will help students speed up their studying routine by …

Artificial Intelligence

Why live chat is failing — and how chatbots fill the void

When was the last time you spoke to a live chat that was actually live, responded instantly, and did not ask for your email identity to get back to you shortly? You know what I’m talking about. It’s frustrating, but who’s to blame — the humans on the other side? Not so fast. There’s more going on …

Artificial Intelligence

Help Doctor Who save the universe with Skype's new interactive bot

Do you have what it takes to be <b>Doctor Who</b>‘s companion and save the universe?<p>Skype has teamed up with BBC Worldwide to release a new online …

Doctor Who

Telegram gets chatbot payments, video messages, and Telescope, a video hosting platform

Tech Trends

Stay On Track With Fitness Goals With A Motivational Chatbot Companion

GOtivation reaches out to a personal trainer's clients to keep them on course with their fitness programs<p>A new chatbot called GOtivation helps …

Fitness

Telegram Messenger gets bot payments and video messages

Telegram Messenger today announced a series of new features, most notably the ability to make orders and purchases through a bot and to share one-minute video messages.<p>“Currently, most of the payments are handled by Stripe, but Telegram Bot Payments are a platform for payment providers all over the …

Artificial Intelligence

You can now buy stuff without even having to leave Telegram

“Imagine a world where you can order pizza, pay for a pair of shoes, hire a cab, or refill your subway pass — all in a few button taps."<p>That's what Telegram — which has some 100 million users — is promising, with the launch of its new Bot Payments.<p>Telegram introduced chatbots nearly two years ago, …

Technology

When building chatbots, think about the entry points

What do you think of when you’re hungry? Bots want to know. Image credit: Pexels.“I’m hungry. Shall we do Japanese or Italian today?” You message …

Artificial Intelligence