Chatbots

Top 10 Practices for Making A Great Chatbot

There are simple rules you need to follow to create an effective chatbot for your brand.<p>Chatbots are contributing to businesses of all kinds from a customer service, marketing, and sales perspective. Aside from proving to be a valuable return on investment, they're allowing companies across the …

Artificial Intelligence

5 steps to prepare your company for the AI revolution

For all the excitement around artificial intelligence and other automation technologies, we’ve only seen a fraction of the opportunities automation will create. With all the change still to come, it’s worth considering now the role these technologies will play in your company’s future.<p>The practical …

Intelligence

Building a Chatbot: analysis & limitations of modern platforms

<i>The TryoLabs R&D department is in the process of releasing a very interesting AI open source toolkit oriented towards image processing, utilizing</i> …

Artificial Intelligence

Skype for iPhone gains chat bots, its version of Stories, message & in-call reactions and more

Following a preview at the start of June, Microsoft today began rolling out a redesigned iPhone app with a refined user interface and new features …

Apps

Facebook’s Messenger officially debuts Discover tab to highlight chatbots, businesses

Messenger’s Discover tab will not include ads but will list businesses and bots a person recently messaged and feature others by popularity and …

Facebook

AI Chatbot Templates for Facebook Messenger

Invite your restaurant customers to have a free food at their birthday<p>$19/mo<p>Quick appointments anytime without creating account and phone …

Artificial Intelligence

AI Startup Niki.ai Raises $2M in Series A Funding from SAP.iO, Unilazer Ventures and Others

With data of over 75 million interactions over the past 2 years, the Ratan Tata backed startup is looking to bolster its machine learning engine to …

Startups

Facebook's new attempt to get both brands and people talking to bots on Messenger

Facebook is trying to breathe life back into branded chat bots.<p>The platform is rolling out a new section within Facebook Messenger, "Discover on Messenger," where users can browse and find bots, nearby places and businesses and message them.<p>Here’s how it works: When you tap on the Discover icon on …

Artificial Intelligence

Want An ROI Of 390%? Inbenta CEO Jordi Torras Tells You Exactly How

If you’re looking for a huge ROI for minimal effort, look no further than chatbots. Organizations need a solution that improves the efficiency with which they serve their customers. Jordi Torras, CEO of Inbenta, believes organizations could quickly improve self-service rates and deflect the need …

Machine Learning

Three Tips For Building A Truly Engaging Bot From The Warriors Bot Builder

Chatbots are ubiquitous now, popping up in most platforms in various forms and with varying levels of success. There’s an art to getting users to engage in your bot, and it can be beyond frustrating to build a highly involved bot that you think is phenomenal, only to have users ignore it.<p>Anastasia …

Artificial Intelligence

Can Bixby Voice beat Siri and Google Assistant?

Now Playing: Watch this: How Samsung's new Galaxy S8 voice app stacks up to Siri, Google Assistant<p>3:44<p>"Hi, Bixby, are you the best voice assistant?"<p>Bixby Voice is rolling out as an early preview to Galaxy S8 and S8 Plus owners, providing you signed up to test it out.<p>According to Samsung, Bixby …

Google

Facebook Messenger launches Discover as it takes on chatbots (again)

Facebook isn’t done with chatbots quite yet; today, the company is launching Discover, a hub inside Messenger for discovering new and interesting chatbots to message with.<p>The section Facebook announced at F8 is going live for users stateside, and the company is billing it as an opportunity for …

Facebook Messenger

Your chatbot lacks empathy, and that’s a problem

Technology is rapidly changing the customer service arena. Over the past few years, automated phone calls, social media, live chat, and instant messaging customer service strategies have become commonplace. Some even speculate that chatbots and other automations may eventually replace human …

Artificial Intelligence

Banking On Chatbot

“Over time, the computer itself — whatever its form factor — will be an intelligent assistant helping you through your day. We will move from mobile …

Artificial Intelligence

Advancing the art of the cognitive chatbot

Bots are in vogue like never before. They're the heart of every next-generation cognitive app for mobile, social, e-commerce, and seemingly every …

Artificial Intelligence

7 Music Festival Tech Trends From Glastonbury

<b>As Glastonbury Festival closes its doors on another year, we take a look at the music festival tech being used out in the real world right now.</b><p>For …

Festivals

Ultimate Guide to Chatbots for Business Ebook

In the age of digital customer service, on-demand help is expected 24/7. Customers don't want to wait for an agent or an email when they need help; …

Artificial Intelligence

Wimbledon Unveils 'Fred' The Chatbot

Wimbledon is introducing a chatbot this year for tennis fans who want to know how to get around the courts and who's playing where. <i>Marketing Week</i> …

Advertising Industry

Facebook Debuts New Suggestions for its Messenger AI Assistant

Facebook's Messenger app wants to be more helpful.<p>In April, Facebook unveiled its artificial intelligence (AI) assistant "M," which uses machine …

Artificial Intelligence

Navigating the Purchase Path (Mostly) via Chatbot | eMarketer Retail

An influx of brand marketers have started testing artificial intelligence (AI)-powered chatbots as a means to offer product information and customer …

Artificial Intelligence

155 chatbots in this brand new landscape. Where does your bot fit?

Since we started building bots at KeyReply more than two years ago, the industry has seen massive interest and change. This makes it hard for companies and customers to figure out what’s really happening — so we hope to throw some light on this industry by creating a landscape of chatbot-related …

Artificial Intelligence

Your.MD raises $10M to grow AI-driven health information service and marketplace

Your.MD, an AI-driven health information service delivered via a bot, has raised $10 million in new funding. The round was led by Orkla Ventures, the venture arm of Orkla, a leading supplier of branded consumer goods to the health, pharmacy, and grocery sectors in the Nordics, Baltics and parts of …

Startups

When AI Becomes the New Face of Your Brand

In the world of marketing, brand anthropomorphism can be a powerful mechanism for connecting with consumers. It’s the tactic of giving brand symbols people-like characteristics: Think of Tony the Tiger and the Michelin Man. Today some companies are taking brand anthropomorphism to a whole new level …

Harvard Business Review

Customer Service Agents and Chatbots: A Beautiful Relationship [Infographic]

Chatbots are everywhere these days. Sometimes you may not even know that you're chatting with one. So what does that mean for customer service …

Customer Service

Tommy Hilfiger tests Teads new video ad chatbot

Teads claims to have created the first outstream video ad to feature an AI-powered chatbot, and Tommy Hilfiger has taken it for a spin with its …

Artificial Intelligence

Everything You Need To Know About Chatbots

One of the trends presented at the beginning of this year that will dominate the near future for mobile development and for mobile marketing is …

Artificial Intelligence

Chatbox UX: Crafting a Valuable Conversation

All chatbots are not created equal. What separates a good chatbot from a bad one? A good chatbot helps users accomplish something more efficiently. A …

Artificial Intelligence

5 chatbots that could help you find your next job

Have you ever wished you had a personal assistant to help you find a new job or move up in your career? Well, now you can have one, thanks to the chatbot.<p>Chatbots know how to interact with people, because they either follow a human-composed set of rules or learn how to communicate via artificial …

Artificial Intelligence

How sound plays a role with conversational interfaces

As messaging platforms continue to rack up massive monthly active users, conversational interfaces are in some cases becoming the primary interface between brands and consumers. The shift from graphic-led social networks to conversational-led interfaces introduces new interaction models that …

Artificial Intelligence

Inclusion in Design, crafting bot conversations, interface animations and more UX this week

What’s hot in UX this week:<p>As designers, we spend most of our day imagining and building experiences that, when added up, take a big portion of …

UX Design