IT Engineer

Information Technology - Palo Alto, CA, United States

Headed by Mike McCue, former CEO of Tellme, and Evan Doll, former Senior iPhone Engineer at Apple, Flipboard is inspired by the beauty and ease of print media and combined with the power of social media, helps inform, entertain and inspire people every day.

The company is based in Palo Alto, California and backed by legendary investors Kleiner Perkins Caufield & Byer, Index Ventures and Insight Venture Partners.

IT Engineer

We are looking for a full-time IT Engineer to provide technical and user assistance to our growing employee base.  The ideal candidate will be comfortable troubleshooting issues across hardware, software, and network platforms in Mac, Windows, iOS and Android environments.  As a touchpoint for every employee in the company, the right person will have the ability to help creatively scale our team internally both operationally and responsibly.

Responsibilities

  • Investigate and troubleshoot application, operating system and peripheral errors
  • Provision new employee equipment and accounts, including mobile devices
  • Continue and establish vendor relationships to ensure we’re using the best tools and services
  • Manage all aspects of network connectivity; from telecom hand-off to firewall/routing, Wifi and VPN
  • Manage and maintain all video conferencing equipment and the quality of the audio/visual experience at Flipboard
  • Test new applications and operating systems for compatibility
  • Set up a shared Mac OS X workstation environment
  • Expand upon existing ticketing and wiki systems as the company grows
  • Understanding of the underlying components necessary to make OpenLDAP, DNS, and DHCP function correctly
  • Subject Matter Expert in multiple Desktop Technologies (Maintains documentation, provides training, point-of-contact for vendors and technical escalations)

Requirements

  • 3+ years of experience in a Desktop Support role
  • Strong experience with Mac applications: Parallels, Bootcamp, MS Office, Safari, Mail, iCal
  • Strong desktop hardware experience (MacBooks, Laptops, Printers, Network attached storage)
  • Fast learner with the ability to become proficient in new applications and be a knowledgeable resource.
  • Thorough understanding of Networking (TCP / UDP) as it relates to Switching, Routing, Firewalls, and VPN.
  • Maintain passwords, data integrity, system access & security for Desktop technologies

Preferred Skills

  • Mac/Linux scripting (Bash, Shell, Perl)
  • Experience with Open Source Applications
  • Previous experience building tools to ensure IT efficiency
  • Knowledge of Juniper Junos and Cisco IOS with regards to switching, routing and VPN
  • Experience supporting mobile devices in a corporate environment (iPhone, Android, Windows Mobile) a plus
 
Why Join Flipboard
 
  • Build a product that millions use and love every day, transforming how people discover, browse and share media. By joining Flipboard now, our startup culture will enable you to learn and grow while shaping the product, the company, resulting in the most impactful work of your career.
  • Team-up with cutting-edge thought leaders from Apple, Google, Netflix, Adobe, Ellerdale, Sony, Ning, Tellme, Microsoft, Time Inc. & Martha Stewart Living Omnimedia to help grow the world's first social magazine across multiple platforms.
  • CEO, Mike McCue is a creative visionary experienced at building innovative products and companies (acquired by Netscape & Microsoft).
  • Collaborative teams work together with strong purpose and vision. “Mock O’clock” held each week serves as a forum for team members to demo new ideas and projects.
  • Pick your equipment: we provide your choice of computers, screens, tablets, and peripherals.
  • Flipboard’s HQ is an open, beautifully converted art studio centrally located in the heart of downtown Palo Alto.
  • Compensation including base, equity, plus generous, comprehensive benefits
 
Benefits & Perks:
 
  • 401(k) with company contribution
  • Vision, dental, life, and health insurance
  • Unlimited “out of office time” for holidays, vacation, sick leave, and personal or family needs
  • Flexible hours
  • Subsidized commuter programs
  • Beer Fridays: casual team & friend meet-ups at Flipboard HQ
  • Team celebrations: company anniversaries, birthdays, Thanksgiving, weddings/babies- you name it, we celebrate it.
  • Flipboard Sports- Basketball team, certified rock climbers, biking, or anything you’d like to organize.
  • Lots of snacks- healthy and otherwise.