Support Lead

Marketing - Palo Alto, CA, United States

Headed by Mike McCue, former CEO of Tellme, and Evan Doll, former Senior iPhone Engineer at Apple, Flipboard is inspired by the beauty and ease of print media and combined with the power of social media, helps inform, entertain and inspire people every day.

The company is based in Palo Alto, California and backed by legendary investors Kleiner Perkins Caufield & Byer, Index Ventures and Insight Venture Partners.
 
Support Lead

Flipboard has a very active and enthusiastic community that we actively listen to and interact with on a daily basis. Community feedback helps shape product decisions, directly resolves problems, and helps drive marketing initiatives. We are looking for someone energized by the idea of providing outstanding support for a product people love.
 
Requirements

  • 3-5 years experience interacting with a community of users at a tech company
  • Ability to coordinate the day-to-day work with external contractors
  • Administrator level experience working with Desk.com, Radian6, other support tools
  • Experience building and maintaining a very active knowledge base
  • Driven to provide excellent feedback to and follow-through with QA and Production
  • Proven track record of online support via social networks Twitter, Facebook, Google+
  • Desire to be a creative leader in providing outstanding social support
  • Experience maintaining and developing community moderation tools
  • Strong ability to troubleshoot and diagnose software problems
  • Experience working with both iOS and Android devices
  • Exceptional verbal and written communication skills with a true understanding of the appropriate tone to best resolve any issue
  • Excellent multitasking, organization and time management skills

 
Why Join Flipboard
 

  • Build a product that millions use and love every day, transforming how people discover, browse and share media. By joining Flipboard now, our startup culture will enable you to learn and grow while shaping the product, the company, resulting in the most impactful work of your career.
  • Team-up with cutting-edge thought leaders from Apple, Google, Netflix, Adobe, Ellerdale, Sony, Ning, Tellme, Microsoft, Time Inc. & Martha Stewart Living Omnimedia to help grow the world's first social magazine across multiple platforms.
  • CEO, Mike McCue is a creative visionary experienced at building innovative products and companies (acquired by Netscape & Microsoft).
  • Collaborative teams work together with strong purpose and vision. “Mock O’clock” held each week serves as a forum for team members to demo new ideas and projects.
  • Pick your equipment: we provide your choice of computers, screens, tablets, and peripherals.
  • Flipboard’s HQ is an open, beautifully converted art studio centrally located in the heart of downtown Palo Alto.
  • Compensation including base, equity, plus generous, comprehensive benefits

 
Benefits & Perks:
 

  • 401(k) with company contribution
  • Vision, dental, life, and health insurance
  • Unlimited “out of office time” for holidays, vacation, sick leave, and personal or family needs
  • Flexible hours
  • Subsidized commuter programs
  • Beer Fridays: casual team & friend meet-ups at Flipboard HQ
  • Team celebrations: company anniversaries, birthdays, Thanksgiving, weddings/babies- you name it, we celebrate it.
  • Flipboard Sports- Basketball team, certified rock climbers, biking, or anything you’d like to organize.
  • Lots of snacks- healthy and otherwise.