Avatar - Harvard Business Review
Harvard Business Review
Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Harvard Business Review - Denise Lee Yohn

Improving customer experience is often a top business priority, but what about employee experience? Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …

View on hbr.org
Avatar - Harvard Business Review

Harvard Business Review

Management tips and more from HBR.

Magazines by Harvard Business Review