Design for the Service Economy

Most recent stories in Design for the Service Economy

• http://www.ziba.com/perspectives/customer-service-that%E2%80%99s-true-your-brand

  

  Ziba Design

  Apr 9, 2015
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  Ziba Design

  

  Amazon Not as Unstoppable as It Might Appear

  The New York Times - By Farhad Manjoo

  Thanks to its ugly spat with book publishers, Amazon has lately been cast as the abominable boogeyman of American commerce. As hundreds of authors took up arms against the giant, The New Republic declared in a cover article this fall that “Amazon Must Be Stopped,” insisting that the company’s …

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  Ziba Design

  

  As Robots Grow Smarter, American Workers Struggle to Keep Up

  The New York Times - By Claire Cain Miller

  A machine that administers sedatives recently began treating patients at a Seattle hospital. At a Silicon Valley hotel, a bellhop robot delivers items to people’s rooms. Last spring, a software algorithm wrote a breaking news article about an earthquake that The Los Angeles Times published. Although …

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  Ziba Design

  

  Tennyson Pinheiro on Implementing Service Design Thinking for Startups; New Book Available Now!

  core77.com - Core Jr

  Our resident service design columnist Tennyson Pinheiro first mentioned that he was putting the finishing touches on his new book a couple of months …

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  Ziba Design

  

  How L.A.’s Taxi Boss Plans to Take on Uber

  The New Yorker - Maria Bustillos

  Until this year, when he became the president of the Los Angeles Taxicab Commission, Eric Spiegelman, a thirty-eight-year-old attorney, was perhaps best known as the producer of the long-running Web series “Old Jews Telling Jokes.” Now Spiegelman and his board have been asked by the city’s new …

• http://readwrite.com/2014/12/12/apple-paypal-website-e-commerce-apple-pay

  

  Ziba Design

  Dec 12, 2014