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Design for the Service Economy

Stories & observations from the service renaissance.

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  • http://www.ziba.com/perspectives/customer-service-that%E2%80%99s-true-your-brand

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    Amazon Not as Unstoppable as It Might Appear (Published 2014)

    Amazon Not as Unstoppable as It Might Appear (Published 2014)

    Thanks to its ugly spat with book publishers, Amazon has lately been cast as the abominable boogeyman of American commerce. As hundreds of authors took up arms against the giant, The New Republic declared in a cover article this fall that “Amazon Must Be Stopped,” insisting that the company’s …

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