Zakiya Al-Amri

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Five Customer Experience Lessons British Airways Taught Me

Customer experience is about two very simple concepts:<p>Deeply understand at actionable levels your customers’ target outcomes, actions, emotions and values<br>• Align your culture, competencies, processes and technologies outward to enable customers to achieve their outcomes<p>My British Airways experience …

Customer Experience

Why Women Shouldn't Use the Same Facebook, Twitter, and Instagram Picture

That's "the biggest mistake women make," says cybercrime reporter Violet Blue.<p>"Most guys don't think about what it's like to be sized up for sexual value as the first thing anyone sees about them, everywhere they go—anytime they go online, walk into a room, or try to join a conversation. Most men …

4 ways Windows 10 is better than Apple's El Capitan — and 3 ways it isn't

But Laptop Magazine's Mark Spoonauer took a different approach with his review.<p>He pitted Windows 10 against the Mac's OS X El Capitan, using the near-final version of Windows 10 and the public beta of El Capitan for a few weeks. He scored them in nine categories and declared Windows 10 was best …



Is Perfectionism Holding You Back?

You’re ambitious. Of course it’s important to do the best job that you can–but is your perfectionism preventing you from ever getting that pet project done?<p><i>Is your obsession with perfection keeping you from achieving your goals? Share your woes–and your solutions–in the comments section below.</i><p>I had …

Time Management

Cryptographic bug in Android lets hackers create malicious system apps

Security researchers have found a bug in Android which allows them to create malicious Android apps which appear to be genuine with the correct digital signatures. In computing, digital signatures allow any piece of data, including an app, to be checked to see that it is genuine and actually comes …