Chris Carr

8 Flips | 3 Magazines | 49 Likes | 2 Followers | @xcarr | Keep up with Chris Carr on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Chris Carr”

Social Media Customer Service, Service Support Software

We power effortless customer service experiences through modern messaging channels<p>Consumer brands worldwide partner with Sparkcentral to decrease …

Amazon's Subverting Your Customer Loyalty (Here Are Expert Ways To Fight Back)

It’s no surprise that retail aggregators are increasingly shaping how people buy. Think of Amazon, pretty much unmatched in customer retention thanks to its ease of use, dizzying selection, recommendation engine and friction-free return policies. Or look to Chinese e-commerce titan Alibaba and its …

eCommerce

Why Online Retailers Are Starting to Care About Your Feelings

When I was growing up in suburban Cleveland, the mall was everything. It was where I hung out with friends, earned my first paycheck, and exercised my newfound independence. Now that mall is practically empty. Storefronts are vacant. You can hear the footsteps of the few shoppers echo down the hall.<p>…

How to Profit From an IPO Even When You Can't Buy the IPO

Shares of an initial public offering in a hot company are practically the holy grail for most investors. The opportunity to get into a stock on the …