Warren Woo

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Starbucks iOS App: a Usability Test

<b>Usability Testing</b><p>Using my personas, I went out to find 6 Starbucks drinkers to run through a usability test on the Starbucks app.<p>Each user was given …

UX Design

Understanding your users’ mental model

If you want to understand how someone thinks your product works, give them a pencil and ask them to draw you a diagram.A simple sketch can transport …

UI in Action. 15 Animated Design Concepts of Mobile UI.

Animation in UI is a tool of great power breathing life into the process of interaction. It helps user to get fast feedback, provides opportunities …

Improve Your Design Process With These 4 Deliverables

In an agile process, designers and developers aim to build prototypes and products quicker than ever. Long gone are the days of meticulously …

User Onboarding Isn’t a Feature

I’ve spoken to many companies about their onboarding experiences, and I often hear them enthusiastically tell me that they finally got onboarding on …

Tips For Creating A User Friendly Mobile App Design

The usage of mobile technology and the number of users is constantly increasing. With the always-growing list of mobile activities, the focus is to …

How to Build an Accurate Product Roadmap with Customer Feedback

Customer experience is everything at Help.com. If our customers aren’t happy, we aren’t either. One of the most important parts of customer success …

How Microsoft's Secret User Onboarding Process Fooled Us All | Process Street

What happens if you make software too difficult to use? Probably the same thing that happens if you never made it at all — no one uses it.<p>It’s easy …

What are the real merits of material design?

Google’s Material Design is one of the most influential visual philosophies in design. It’s shaping the way people see and interact with interfaces because of clear design and usability guidelines.<p>However, Material Design goes beyond Google and Android apps.<p>Designers are using the design philosophy …

Don’t Forget to Design These Mobile UX Elements

Designing mobile apps is a long and difficult process that spans the moment an idea arises to when we finally upload the finished application. During …

User Experience Design — Best sources to learn UX

<i>Sites, courses, UX Degrees and books</i><p><i>This list about User Experience is often updated! We add newest sources on top of the list.</i><p>Demand for UX …

Fullscreen Scrolling Tiles with pagePiling.js

Parallax and page scrolling plugins are rather popular among the open source community. A new one to add into the mix is pagePiling.js.This …

A Playbook for Improving Customer Journeys

It feels great to see and map the experiences that customers have; you suddenly have a handle on what’s really happening from their perspective. But …

5 psychology secrets for great interaction design

Designs with a human touch just feel right. It might be intangible, but it’s undeniably powerful.<p>Think of interactions between people. Most communication happens using common languages, such as speech or even posture or gestures. It’s usable communication.<p>It’s the very same thing when it comes to …

Modal Windows In Mobile UI – Should You Use Them?

The first question to ask is, what does the term ‘modal window’ mean? Well, a modal window is an interface which stops a visitor from communicating …

5 Types of Usability Tests

Each type addresses different research goals.<p>Don’t confuse the five usability testing types with the interface type or the testing modes.<p>Interface …

32 Ways to Measure the Customer Experience

There’s a lot to measure in the customer experience.<p>There’s also many ways to collect the measurements.<p>While the “right” methods and metrics you …

How we redesigned Yelp's UX with remote usability testing

Usability testing, with real users, is one of the key areas that too many web designers skip. Often, there is little money in the budget for tests, …

How to learn what users expect from your design

As information-age artists, designers enjoy their creative freedom. But concepts like "consistency" and "following patterns" don't necessarily …

How to use design thinking in your next project

With more and more engineering-focused companies trying to become design-centric, they’re no doubt trying to adopt design thinking.<p>But it’s not as simple as saying, “Just use design thinking.” Saying it does not make it so.<p>Have you visited TNW's hype-free blockchain and cryptocurrency news site …

UX Design

These 9 trends show the future of mobile payments and banking

In June 2015, MEF launched its third annual Global Mobile Money report which studied 15,000 mobile users across 15 countries. Unsurprisingly, the headline statistics are that mobile banking and mobile commerce continue to grow. Sixty-nine percent of mobile media users carried out a banking activity …

5 simple UX principles to guide your product design

Few things in life are constant: death, taxes, and strangers asking <i>“So what do you do?”</i> within a minute of a handshake.<p>As a UX designer, I’ve had a …

Is your website easy to navigate?

How hard can simple be? Very hard, actually. Keeping a site or app simple can seem easy in the beginning of your build. Yet after a multitude of …

The future of flat design

Flat will also continue to evolve to incorporate more images.<p>Many of the flat or almost flat sites hitting the web today include photos, something very few early flat sites had. Flat-style colors and typography paired with great images reflect hints of a flat aesthetic that is comfortable with …

7 secrets for enhancing UX with micro-interactions

Knowing that we all judge a book by its cover, smart designers create catchy and practical interfaces. Potential users may be hooked, but how do you …

How ecommerce sites can use microcopy

<b>Microcopy is often overlooked, but it can have an important impact on the user experience.</b><p>In an ecommerce context, microcopy is those little pieces …

Robot grocery store gives high-tech upgrade to food shopping

No more long lines at the grocery store - the future of food shopping is getting a high-tech upgrade.<p>Des Moines, Iowa is planning to build a first-of-a kind robotic grocery store as an experiment to offer food and necessities to locals anytime at their convenience.<p>A partnership between the …

Hire a virtual valet - 8 startups that'll make your travel experience so much better - CNNMoney

If you're a frequent flier, you're likely to think hauling a suitcase is one of the worst parts of traveling. Not to mention coming home with said suitcase full of dirty clothes to clean.<p>"Why am I folding and lugging this stuff around the world?" That question was the impetus for Bill Rinehart's …