Wayne Myslik

1,898 Flips | 12 Magazines | 7 Likes | 3 Following | 875 Followers | @wmyslik | Keep up with Wayne Myslik on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Wayne Myslik”

Customer Experience Surveys? They Don't Have to be a Pain.

Here are some strategies for getting customers to offer up the information you really need, about their experience.<p>5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>How many times, during a customer experience, have you been asked to “just take a quick survey”? Whether you …

Customer Experience

McKinsey developed ten tests to help executives assess their strategies. A McKinsey Quarterly survey suggested that few pass more than three of them. To learn how your company stacks up, read “Have you tested your strategy lately?” (2011).

McKinsey Classics | June 2018<p>Strategy can be such a bear. Some companies go wrong by constantly searching for the “next new thing”—and, as one …

Management

Has your charity had a media crisis? Here's some journalists' advice.

The charity sector found itself at the centre of an exceptional media storm in the first few months of 2018 with the President’s Club[1] and Oxfam[2] …

Journalism

Sector must commit to minimum diversity targets, say Acevo and IoF

Charity leaders need to acknowledge the sector’s lack of racial diversity and commit to minimum diversity targets to resolve the issue, the charity …

Mentoring

Shoreditch Pho Mile: What are the best restaurants in the London hotspot? | London Evening Standard

The Pho Mile refers to the area that’s saturated in Vietnamese restaurants, stretching from Shoreditch High Street station to Hoxton.<p>Many restaurants …

England

Trends Shaping the Customer Engagement in 2018

Tectonic shifts are transforming the global business landscape dramatically. To succeed, companies have to accept never ending volatility as the new …

Customer Experience

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.<p>5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Happy customers make for a happy business owner ... and on the other hand, unhappy …

Customer Experience

Customer Journey Mapping: The Cornerstone of Cross-Channel Marketing

Customer Marketing Director<p>Marketers understand the key to successful business is cross-channel marketing as it makes it easy for customers to …

Marketing

9 ways to explore London after dark (that don’t just involve boozing)

<i>As the Natural History Museum launches its new exhibition ‘Life in the Dark’, we peer at the best events for nocturnal Londoners</i><p><b>1.</b> <b>Visit a fish market</b> …

England

Want more media coverage? Then buying journalists coffee is not your priority

Do you crave more media coverage for your charity? Of course, you do. But you won’t succeed by following old PR advice that tells you it’s all about …

Public Relations

Imperium Speaks Truth To Power At Gielgud Theatre

Photo: Manuel HarlanThose short years in the latter half of 1st century BC that saw strong-armed Caesars emerge from Rome’s shattered Republic remain …

London

Getting the Most out of Customer Journey Maps

A roadmap is only beneficial if it helps you get to where you want to go. If streets are omitted or mismarked, the map impedes your ability to reach …

Customer Experience

Keys to Business Growth for Professional Services

Sure, people in professional services need to be good at what they do, but their audience hopes that’s a given. Sometimes even the best of the best …

Customer Experience

Gartner: What it takes to measure customer experience

Measuring CX is vital, but difficult, to do, according to Gartner, as there are hundreds of metrics to choose from and various levels within an …

Customer Experience

Simpson’s on the Strand, the most English of all restaurants, now flying the flag for British bubbly

Simpson's is a restaurant so English that they even banned the word 'menu' – and while they're still serving Champagne, they're now making a real …

England

What It Means To Have A Culture Of Independence

Since you should align your culture, organization and operations around one of four strategies, it’s helpful to flesh out what the four different cultures mean. This article digs into a culture of independence in support of a design strategy. It’s all about unleashing individual creativity and …

Employee Engagement

How This Pitch Deck Raised $66 Million in VC Funding

Find out what investors are looking for and why this deck worked.<p>Sixty-six million dollars.<p>Armed with a 25-slide presentation, 28-year-old CEO Mathilde Collin earned her company, Front, $66 million in Series B funding.<p>She pitched to 11 investors over five days, and walked away with 10 investment …

Venture Capital

Managing Your Customers Through Change

Let's explore how Maintaining Customer Relations Through Change can only satisfy the expectations of the market<p>5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>You're reading Entrepreneur India, an international franchise of Entrepreneur Media.<p>As business owners, we tend to …

Customer Experience

Should You Go 'Secret Shopping' at Your Own Law Firm?

<b>Secret Shopper</b><p>Before there was "Undercover Boss," there was secret shopping. Secret shoppers are employed by businesses to go into that business and …

Secret Shopping Your Law Firm

With so many balls in the air, it’s easy for lawyers to get caught up in the day-to-day minutiae of the practice. But taking an occasional step back …

Telephony

Mystery shopping for legal services

Client satisfaction research tells you about the experience of clients who have chosen to use you. What about the people who made an enquiry and …

Legal Services

Mystery Shopping for Law Firms, Solicitors, and legal service providers

• May 5th, 2017<br>• By admin<br>• No Comments<p>(…and avoid competing on price)<p>The legal profession has become ever more competitive in recent years, as legal …

Customer Experience

8 Ways to Improve Your Law Firm's Customer Service

There are some scary customer service statistics regarding lawyers:<p>Fewer than 10% of clients who call a law firm will actually get to speak to a …

Customer Service

Yes, Your Personality Matters to Clients

Finding clients, meeting with clients, and getting clients to retain your law firm is part of the daily grind for most attorneys.<p>Many attorneys …

5 Tips To Help Ensure Clients Refer Or Return

When you own a small law firm, you’re practicing law and running a business.

Net Promoter Score: the Number You Need to Grow Your Law Practice

How many of your clients would recommend you to their friends and family? Guess what — you’re probably way off. According to LegalZoom CEO John Suh, …

Customer Experience

3 Steps Law Firms Can Take to Cut Client Losses

Even the most successful law firms suffer client losses. There will always be a few clients who go away for very good reasons, but what about those …

United Airlines

Creating a Law Firm Profit Culture

Image [cc] evan p. cordesOne of the biggest question marks in the legal industry is around driving change in law firms. We all know change is needed, …

Management

Teaching Young Attorneys to Build a Book of Business

Law school graduates may be trained in torts, but they’re not schooled in building a book of business. No one ever taught them how to market, and …

Real Estate