William Murray

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Twenty Suggestions for Incoming College Freshmen

With millions of college students about to begin their freshman year within a few weeks, it is an appropriate time for entering students to think about how to succeed in college and, in particular how get a good start in what is a life-changing experience and opportunity.<p>In 2012, I first published …

Managers Can Motivate Employees with One Word

Human beings are profoundly social — we are hardwired to connect to one another and to want to work together. Frankly, we would never have survived as a species without our instinctive desire to live and work in groups, because physically we are just not strong or scary enough.<p>Tons of research has …

6 Forces Driving the Next Generation of Your Business

At 2 billion strong, Gen Z is rewriting the rules for how we live, work, and play.<p>2015 will be an extraordinary year; it's the first year that Gen Z, individuals born in 1995 and beyond will begin entering the workforce.<p>At two billion strong globally Z is the single largest cohort to ever sweep …

Canadian Lodging News

Hilton Canopy to be the streetlamp in key communities<p>TORONTO—Vito Curalli, executive director, Canada, Latin America & International Sales, Hilton …

Hospitality

Hotel industry facing a lodging revolution

Have you ever cancelled a hotel reservation after reading a TripAdvisor review? Do you book at online agencies? Or have you given up on hotels …

New York City hotel rooms are getting cheaper thanks to Airbnb

It’s quite a good time to get a good deal on hotel rooms in New York City. Why? Bad weather, more rooms, the weak euro and Airbnb, according to a recent research note by Credit Suisse hotel industry analysts.<p>Revenue per available room—an important industry metric known as “revpar”—has slumped …

Guests at some Marriott hotels can stream Netflix, Hulu and Pandora

Marriott International, the world's largest hotel company, is letting some guests stream Netflix, Pandora and Hulu on their hotel television sets.<p>Before you rush to book a Marriott room, the hotel giant is offering the feature only at eight hotels on a test basis.<p>Marriott officials wouldn't give …

Hotel My Phone – the app that turns everyone’s phone into your phone

As if you would ever leave the house without your phone but there could be an emergency causing you to rush out in a panic. Don’t worry though, the …

FCC smacks down Marriott on Wi-Fi blocking.

<i>This</i> <i>article</i> <i>originally appeared in New America’s</i> Weekly Wonk<i>.</i><p>Smartphones, tablets, wearables, and a mushrooming variety of mobile devices are now a …

Robots will staff Japan hotel

If you prefer your vacations with a minimum of human interaction, you might try a hotel that's opening in Japan this summer. The Henn-na Hotel's human staff will number just 10, but that doesn't mean you won't get speedy service: Robots will be ready to help you with everything from reception to …

Japan Set to Open First Hotel Run by Robots This Summer

A high-tech hotel staffed by multilingual robots is set to open within the Huis Ten Bosch theme<p>A high-tech hotel staffed by multilingual robots is set to open within the Huis Ten Bosch theme park in Japan starting this summer. The Henn Na hotel – which is the Japanese word for “strange” – will be …

Disney’s New Guest Bands Are Either Crazy Awesome Or Super Creepy

On the one hand, if you love large, furry, costumed characters, you’ll probably be tickled pink if Goofy waltzed up to you at Disneyland with your …

Ask For A “F*** Ton Of Mayo” At Smashburger, That’s What You Get

A Maryland woman wanted a lot of mayonnaise on her burger. <b>A lot.</b> “A f*** ton of mayo,” she told the co-worker who would be placing the order. When …

Should You Offer Your Best Prices to New Customers or Existing Ones? | Inc.com

Should you offer your best prices to new customers (to lure them in) or existing ones (to reward their loyalty)?<p>To help executives end this eternal pricing debate, two professors at the Yale School of Management developed a decision-making framework. To use it effectively, Jiwoong Shin and K. …

Second Cup: Trying for a comeback in coffee

Can Second Cup stage a comeback in the heated coffee wars?<p>Michael Bregman, who helped build the high-end Second Cup Ltd. into Canada's top specialty café chain more than a decade ago, is betting there's still life left in the banner. It's been losing ground for years to coffee powerhouses Starbucks …