The secret to a great customer experience (CX) is a great employee experience (EX). That’s the foundation of Jason Bradshaw’s new book, It’s All About CEX: The Essential Guide to Customer and Employee
A few years back, Google set out to answer a question that many organizations struggle with: What characteristics and dynamics make for an effective team? Like other organizations, Google believed that
Customer journey mapping has been a hot topic for some time. Trying to understand how the customer interacts with the brand or company—the touchpoints—can ideally help marketers better understand opportunities
Although all businesses with an online presence should invest in search engine optimization, it isn't the end-all, be-all when it comes to driving traffic to a professional website. Opinions expressed
“Sometimes, when I sit in meetings, especially ones in which people don’t seem engaged, I calculate the cost in staff time. I’ve estimated that one standard weekly meeting in my bureau — 50 people sitting
“If at first an idea is not absurd, there is no hope for it.” —Albert Einstein In June 2018, a time when “Agile at Scale” is emblazoned on the front cover of Harvard Business Review, the management journal
The eight Ivy League schools are among the most prestigious colleges in the world. They include Brown, Harvard, Cornell, Princeton, Dartmouth, Yale, and Columbia universities, and the University of Pennsylvania.
In Pixar’s WALL-E, oversized humans recline on levitating barcaloungers and are dressed, primped, polished, and served, entirely by robots. Fiction? Maybe not, at least according to a wave of media coverage
We all want to be more productive. And we definitely want our teams to be more productive. That's why so many productivity tools exist. But which tools are right for you? One way to answer that question
What's social media good for? That might be a hotly debated topic at the moment, but one thing's for sure -- your online friends and followers are certainly a great place to turn if you need book recommendations.
Have you ever had an argument with a friend, relative, or co-worker who remains certain of their position, even after you provide irrefutable proof that you're right and they're wrong? It's frustrating,
When Yelp was a startup with just 15 employees, the office manager began to stock the kitchen with drinks and snacks to get everyone through the long afternoons. Juice, water, fruit, chips, and as much
The search engine shared its internal tools for running a business and leading a team. From free gourmet lunches to on-campus rock climbing, it’s no wonder everyone wants to work at Google. However, behind
Tens of thousands of bots have been built to do things like promote movies and sell chicken wings, but there’s also an entire league of bots created to help businesses grow and streamline tasks. Chances
Snap happy. Your smartphone can snap pretty good photos. But it's not a dedicated photography device, and that shows. Good news: You don't have to settle for any blurred, dark shots. Explore the host dedicated
Recently Sam Altman from Y Combinator announced a new online Startup School. It’s a 10-week massively open online course (MOOC). The idea is to teach everyone how to start a startup and help them along