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How To Stop Rotten Customer Service Experiences In Your Retail Store

Last week I wrote a rather scathing review of my recent visit to The Ritz-Carlton in New Orleans.

Customer Service

You are Always Judging Others, but Are You a Good Judge of Character? | Inc.com

One of the greatest challenges for any leader or entrepreneur is building successful relationships. Success comes from nurturing a strong network, developing a great team, and creating trust with your customer base. Doing these things well means growing your people reading skills. In order to …

Leadership

Studies Show Employees Don't Respect a 'Cool' Boss, They Want These Types of Bosses Instead | Inc.com

In the early days of running my business, I remember trying to be everyone's buddy. I wanted to be a cool boss and create a fun place to work. Ultimately, my efforts backfired: every time something went wrong, it was near impossible to tell my "friends" they were falling short. Tensions built up, …

Employment

The One Secret to Being a Good Leader | Inc.com

There's a thousand different ways to become a leader but there's only a few ways to become a great leader.<p>If you ask any leader of a team, organization or company, he or she will tell you how to be a great leader requires a mix of nature and nurture. You have to start off with some basic leadership …

Leadership

This Is What Makes a Really Great Leader

Timing is everything.<p>Consider the Civil Rights Movement. Martin Luther King, Jr. wasn’t the first person to talk about civil rights. Indeed, there …

5 Signs You Are Not a True Leader After All | Inc.com

Leadership is a tricky topic. It requires an immense amount of experience in the trenches to learn the hard lessons. The below are lessons I have learned from true leaders themselves, Ron Gibori and Aaron Webber.<p>It's common for people to associate "leadership" with a title. A CEO is a "leader." The …

Leadership

4 Traits Of The Best Leaders

If you just delegate and dictate, your leadership style is out of date. These are the leadership skills of the future.<p>Workplace culture is constantly evolving to meet the needs of new generations of workers as well as new economic demands. In today’s fast-paced, competitive, and mobile world, …

11 tips for calming your nerves before a big presentation

She was presenting an oral book report on "Great Expectations" to Mrs. Weaver's tenth grade English class. She was nervous and could feel her hands shaking, heart racing, knees knocking, and palms sweating. As she reached the front of the room and turned to face her 33 classmates, she froze.<p>Moments …

How the Most Successful People Avoid Burnout

How do people thrive in a climate where 65% of us are stressed at work and two-thirds of the workforce feels disengaged?At the recent Well-Being at …

Mindfulness

3 Proven Ways Genuine Leaders Build Trust | Inc.com

Have you ever had a boss who betrayed your trust? It is a sucker-punch to the gut that stirs up conflicting emotions: confusion, embarrassment, anger. Everything you believed about that person is thrown into question. It's especially painful when it comes from a leader that you admire and …

Leadership

The 18 Best Analytics Tools Every Business Manager Should Know

The goal of any business analytic tool is to analyze data and extract actionable and commercially relevant information that you can use to increase results or performance. But with so many tools available it can be difficult to know what to use and when.<p>I thought it might be useful to look at some …

Data Science

10 Things Successful People Do Before Going to Sleep

Everyone is obsessed with how successful people start their day. And if you’ve decided to do something about the quality of your life, you’ll start …

The 4 People Who Will Help You Achieve Your Goals

Now is the time of year when we are all looking ahead with hopeful and determined eyes. “This is going to be my year. This is the year that I become …

You Should Never Hire A Job Candidate Without Doing This First

<i>The Leadership Insider network is an online community where the most thoughtful and influential people in business contribute answers to timely</i> …

7 things you can do to become a better leader today

Maybe you're aiming to lead an initiative, been chosen to lead a team project, or given the opportunity to apply for a management position.<p>As a Forbes, Business Insider and ELLE Magazine "30 Under 30" recipient as well as the Founder and CEO of Mogul, an award-winning worldwide platform connecting …

How Leaders Win Followers' Trust By Knowing What They Really Want

Many leaders spend downtime reflecting on their leadership – what worked this past year, what to change next year. For some, it’s fixing a stressful relationship with a boss or peer. For most, it’s how to do better with followers, whose trust isn’t easily gained.<p>Up until the last few decades, …

Leadership

This Google Employee Has A Brilliant Time Management Strategy

Create and protect your Make Time, people.<p>I recently wrote an email to our team that posed a simple challenge in time management. The response I got was unexpected, and I was urged to share it with more people—so here we are. Some of my fellow Googlers went so far as to make a video for those of us …

Time Management

How Company Culture Shapes Employee Motivation

<i>DAVE WHEELER FOR HBR</i><p>In a recent strategy meeting we attended with the leaders of a Fortune-500 company, the word “culture” came up 27 times in 90 minutes. Business leaders believe a strong organizational culture is critical to success, yet culture tends to feel like some magic force that few know …

Humble Versus Egocentric Leaders: When Lacking Self-Awareness Helps

Self-awareness has two important components.<p>The first is possessing an accurate view of your own skills and abilities, along with your shortcomings and weaknesses.<br>• The second is understanding how colleagues perceive your behavior. It enables you to know how you impact them and what you contribute to …

Leadership

How to Be a Leader – Not a Boss – to Get the Most From Your Employees

A special post in celebration of Boss’s Day As employees across the country observe Boss’s Day today, it is a great time for managers at all levels …

Employment

16 things successful people do on Monday mornings

"Because you've stepped away for a couple days, these back-to-work mornings are the most memorable for the rest of the week," says Lynn Taylor, a national workplace expert and the author of "Tame Your Terrible Office Tyrant: How to Manage Childish Boss Behavior and Thrive in Your Job."<p>"They …

Time Management

10 Success Habits That Will Dramatically Improve Your Business

Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>In order to achieve success, you need to adopt the habits that will drive you to the top. Successful people strongly believe in something and are driven to manifest it. Their path is so strong that it keeps them true to their ideas and …

Strategic Management for Strategic Leaders | Inc.com

Have you communicated a vision for your business or organization? Do you play a role in making sure that your vision becomes a success? Are you able to manage the changes you're bound to encounter?<p><b>If you said yes to these questions, then congratulations! You're a strategic leader!</b><p>As the Eli Broad …

Management

6 Powerful Actions for Improving Your Productivity | Inc.com

<i>Syed Balkhi is an online marketer with design and dev skills. He creates cool sites like WPBeginner, List25, OptinMonster, SoliloquyWP, Envira Gallery and more.</i><p>Are you using your time as well as you'd like to? Whether you're taking your first steps into the world of entrepreneurship or you've been …

Time Management

How To Build A Culture Of Customer Service Excellence In 10 Minutes A Day

It’s 9 am local time in Istanbul, and at the Ritz-Carlton Hotel the troops are smiling and dressed to serve. But before they face a single guest, they make time for their 10-minute “lineup” meeting, a chance to align themselves for the task at hand by discussing one of their 16 central service …

Customer Service

4 Ways Brands Can Tell Compelling Stories With Content Marketing | Inc.com

From cave paintings to long-form journalism and 140 character tweets, humans have the insatiable thirst for stories and compelling content. Our love of stories and content can never be cured, not even by the internet. In fact, the rise of the internet's ubiquity in everyday life created a need for …

Marketing

How to Write a Great Business Plan: Key Concepts | Inc.com

Some entrepreneurs succeed without a business plan. With great timing, solid business skills, entrepreneurial drive, and a little luck, some founders build thriving businesses without ever creating even an informal business plan.<p>But the chances are more likely that those entrepreneurs fail.<p>Will a …

Small Business