Michael Wallace

6 Flips | 1 Magazine | 7 Likes | 21 Following | 4 Followers | @wallamic | All about digital, food, things with 2 wheels....

Embracing The Customer Experience In Marketing

The past decade has witnessed an explosive growth in the collection of customer data by various businesses. Store cameras, sensors, website analytics, mystery shopping, and a variety of other modes and methods are employed by organizations to understand customer habits and behavior. While most …

Customer Experience

Connecting Clicks & Bricks

This holiday shopping season is filled with an increasingly familiar business story: retail is leaving the physical world and moving to digital. But …

It's Time To Design Human Experiences, Not Just Products

Today’s customers demand more than a good product; they expect a great customer experience. A few companies are leading the way, including Apple with their iPad and iPhone, offering irresistible stores with friendly experts, elegant packaging, and customer service that never ends. People love …

UX Design

What Marketers who Care about CX Can Learn from IT

Customer experience (CX) is a hot topic in digital circles as well as more traditional marketing conversations today. In spite of such focus, …

Forbes Welcome

Miles Davis