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381 Flips | 22 Magazines | 5 Likes | 16 Following | 17 Followers | @tsiazon | Keep up with tsiazon on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “tsiazon”

11 Inspiring Quotes About the Remarkable Power of Being Assertive

Never be passive or aggressive again. These quotes will inspire you to express yourself powerfully and authentically.<p>Not everything you want will be handed to you. Sometimes, you have to go out and get it. And if you want major success -- you will have to be assertive.<p>Being assertive means you know …

assertive

Let's Build a Better Travel Reimbursement Policy

Just how much money do you expect your employees to have on hand?<p>On Saturday I ran my credit card at the grocery store and it was declined for lack of funds. I pay the bill in full every month and know that I had not come anywhere close to spending my limit in the past 30 days.<p>I swiped my emergency …

Personal Finance

23 Body Language Tricks That Make You Instantly Likeable

You send people signals all day, without paying attention to them. The way you move your eyes, the way you shake a hand and so on. There are things …

Body Language

Why in customer service “The customer is always right” is wrong

In customer service we need to recognise the customer is a human being who deserves to be treated with dignity and respect, this does not mean they …

10 Great Tips for Effective Presentations

If you are going to be speaking in front of others, you need to know what it takes to give effective presentations.

5 Winning Examples of Sales Emails Done Right

Success your failure in your sales email campaign all comes down to copy<p>According to Tellwise, the average consumer gets over 100 emails per day, but opens just 23% and clicks on only 2%. When you're sending a sales email, you need to be part of that 2%.<p>But how do you get someone to not only read …

Marketing

Warren Buffett Says Integrity Is the Most Important Trait to Hire For. Ask These 12 Questions to Find It

It holds intelligence and energy together, or everything crumbles.<p>Billionaire Warren Buffett, chairman and CEO of Berkshire Hathaway, has lived by a set of awe-inspiring values and principles that has led to unbelievable success.<p>So whenever he imparts his wisdom, you want to tune in. As it relates …

RPGs

Why This CEO Started a Secret Company to Compete with His Existing One

A masterclass on creating the conditions for innovation from Freshbooks CEO Mike McDerment.<p>Eighteen months ago, FreshBooks CEO Mike McDerment did something that might blow your mind. In secrecy, he started a brand new company to compete with his existing one.<p>Finding Space to Experiment.<p>In my recent …

Customer Service

Thinking About Design Thinking

I had a great morning convo with my Automattic Design colleague Mike Shelton that took me down the rabbit hole of successive Google image searches …

How To Create A Customer Journey Map

Spotlight on the Path to Purchase

Shift - Consumer Path to Purchase

How to Research the Path to Customer Purchase - Whiteboard Friday

Moving your customers down the funnel from awareness to conversion can make for a winding and treacherous road. Until you fully research and …

In-store innovations at John Lewis

Written by Scott Thompson<p>16/12/2013<p>John Lewis is trialling three new technological developments in its department stores over the festive period.<p>John …

The Creepiest Ways Retailers Stalk You While You Shop

By Emma Thomasson, European Retail Correspondent<p>BERLIN (Reuters) - The next time you walk into a shop, consider this:<p>You may not be using your phone, but it is giving out a unique signal that the retailer may be monitoring. A face scanner may check your age and gender while sensors pick up your …

5 omni-channel retail examples

Thanks to Katie Traynier of RedEye for this post. With a BA (Hons) in Media Writing, Katie began her career in PR working on campaigns for clients …

Omnichannel

Amazon's Clothing Success Could Doom Department Stores and Malls

Clearly people don't need to try on clothes before buying them.<p>The idea that brick-and-mortar stores have an advantage over online retailers when it …

How to Create a LinkedIn Post That 78% of Your Network Will Engage With

One month ago, I was helping my friend with his social media marketing. (He’s a digital agency owner.)“What social media channel is the most …

Sales Managers: Here’s How to Handle Lost Deals

Not all sales conversations end in closed deals–but that doesn’t mean that it’s an entirely losing situation. Learning from these setbacks is …

Video Conferencing

Slate by InsightSquared

Who belongs in your sales team?

The biggest mistake a sales leader can make is to hire the wrong person and the next biggest mistake is retaining people who need to move on — but …

5 Modern Website Background Ideas for 2017

White, stark backgrounds are so 2016. It’s time to give your website a quick refresh with a new, more modern background treatment.While many minimal …

23 examples of duotones and colour filters in web design

Duotones can establish a colour theme for an agency website, for example, and help to liven up what can sometimes be quite basic website …

Think Like an Architect, Coach and Engineer t

Once you know the constraint in your organization, it's time to get to work to eliminate that kink in using the Architect, Coach and Engineer hats.<p>As I discussed in my prior post about the kink in your organization, the first step in overcoming the key issues holding your organization back is to …

Business Strategy

8 Leadership Skills Harvard Thinks You Need to Be Successful

Success is undeniably subjective. Some believe that corporate power and hearty bank accounts are what makes a person successful, while others feel …

Leadership

How To Deal With That Coworker Who’s Acting Like Your Boss

You already have a boss, thank you very much. So here’s what to do, in this order.<p>You’ve got a coworker who, to put it diplomatically, has a hard time keeping their leadership tendencies in check. To tell it like it is: He treats you like he’s the boss. He provides tons of constructive feedback …

Leadership

The Small Talk Mistake You Should Stop Making Right Now

The good news? The fix is easy, and will result in small talk that's drastically improved.<p>Whether it's that awkward lull of time before a meeting starts, waiting in line at the coffee shop, or shaking some hands at a networking event, there's no denying that small talk is a pretty big part of your …

Self-help

Managing a Team That’s Been Asked to Do Too Much

Recent cases highlighted in the media suggest that executives, in a desperate quest to quench the market’s unquenchable thirst for growth, are ignoring reason and dictating growth targets so insurmountable that their employees are turning to unethical and perhaps illegal means to achieve their …

Management