Tony Jahn

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Six Trends That Will Shape Consumer Behavior This Year

<i>This article is by Hazel Barkworth, Cultural Insights Project Director, Added Value.</i><p>2014 looks set to be a year of demanding more. When we look at the small cultural shifts that beckon change–the emerging behaviours that are just reaching the mainstream–it seems that consumers are going to expect …

4 Things All Decision-Makers Want

Decision-makers are more demanding than ever before because they've got more options.<p>When it comes right down to it, decision-makers--regardless of job title or where they work--all want the same four things from you:<p><b>1. Save me time.</b> I could dig around on the web and learn all about your product …

Customer Service

World Corruption Perceptions 2013

World Corruption Perceptions 2013

For The First Time, Hackers Have Used A Refrigerator To Attack Businesses

Yes, a fridge.<p>This is being hailed as the first home appliance "botnet" and the first cyberattack from the Internet of Things.<p>A botnet is a series of computers that seem to be ordinary computers functioning in people's homes and businesses, but are really secretly controlled by hackers. The …

Peyton Manning Could Make $1.3 Million If He Changes His 'Omaha' Call To 'Omaha Steaks'

Now, Omaha Steaks is considering an endorsement deal that would have Manning change his call to the company's name according to Darren Rovell of ESPN.com.<p>According to one estimate, Manning used the word "Omaha" 44 times during the Broncos' divisional playoff win over the San Diego Chargers and each …

The Four-Year Career

Lessons from the new world of quicksilver work, where “career planning” is an oxymoron.<p><b>Adam Hasler looks like</b> a footloose millennial. He’s worked as a model, waited tables, and lived all over the world. But at 28, there’s more to his résumé than meets the eye.<p>He earned a dual degree in history and …

Employment

Your Employees Want the Negative Feedback You Hate to Give

Would you rather hear positive feedback about your performance or suggestions for improvement?<p>For the last two weeks, we’ve been compiling data on this question, and on people’s general attitudes toward feedback, both positive and corrective. So far we’ve collected it from 899 individuals, 49% from …

When Marketing Is Strategy

It’s no secret that in many industries today, upstream activities—such as sourcing, production, and logistics—are being commoditized or outsourced, while downstream activities aimed at reducing customers’ costs and risks are emerging as the drivers of value creation and sources of competitive …

The Long View | Big Data Will Change All Aspects of the Fashion Industry

Big data is set to fundamentally change the way we understand the world and make decisions. BoF speaks with Viktor Mayer-Schönberger and Kenneth …

The Best Way for New Leaders to Build Trust

When I took over as CEO of Intralinks, a company that provides secure web based electronic deal rooms, the company was hemorrhaging so much cash that its survival was at stake. The service was going down three times per week; we were in violation of the contract with our largest client; our chief …

Detroit Free Press

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Detroit

6 Ways to Find Your Inner Visionary in 2014

Has innovation taken a back seat to daily tasks and short-term goals? Here's how to get your creativity back.<p>Do you feel like you've lost yourself in your business? What happened to that creative, freedom-loving person who launched that business with such a great vision in mind? She's still in …

Creativity

Retail trends and predictions for 2014

Mike Coupe, group commercial director, Sainsbury's<p><b>More savvy customers with better values:</b> You don't need a crystal ball to see that many households will continue to struggle in 2014. Household budgets will remain under pressure and until we see an uptick in employment, the much-vaunted economic …

Shake Shack CEO: If You’re Hungry For Success, You Need To Be On Your Customer’s Side

<i>Editor’s Note: This story contains one of our 10 Best Business Lessons of 2013. For the full list, click here.</i><p>In New York City Shake Shack is a foodie phenomenon.<p>And like most things bearing the same description, to get your hands on the joint’s tasty hamburgers and milkshakes it will cost you …

Shake Shack

With Investors Bailing, Is Eddie Lampert's Sears Doomed?

Sears stock plummeted Wednesday as news came out that Edward Lampert, its stubborn billionaire chairman and CEO, had to surrender majority control of the 120-year-old big box retailer when investors in Lampert’s hedge fund pulled money out. With no end in sight for Lampert’s quixotic turnaround …

Flying Today Is So Much Better Than It Was In The 'Golden Age' Of Aviation

The common refrain is that back in the day, a journey with Pan Am was glamorous. The seats were big. Meals were good and served at actual tables. The bathrooms had urinals!<p>Today, planes are basically flying buses. Seats are crammed together. The food stinks or is nonexistent. The bathrooms are …

Aviation

How Google Sold Its Engineers on Management

Artwork: Chad Hagen, Graphic Composition No. 1, 2009, digital<p>Since the early days of Google, people throughout the company have questioned the value of managers. That skepticism stems from a highly technocratic culture. As one software engineer, Eric Flatt, puts it, “We are a company built by …

How Chute Wants to Help Brands Become Better Storytellers

There’s an old adage that says a picture is worth a thousand words. In today’s society, everyone is a storyteller, but not just about their lives, but about the brands and products they encounter and use in their daily lives. This is spurred on by the evolution of word-of-mouth — no longer is an …

Seth's Blog

It's more of a skirmish, actually.<p>Plenty of recruiters and those in HR like to talk about engaging in a war for talent, but to be truthful, most of …

10 Surprising New Twitter Stats To Help You Reach More Followers

<i>This post was originally published on the Buffer blog.</i><p>Since social media is changing so often, it can be hard to keep up with stats and trends that affect how you use it. I quite often forget the facts that I’ve read, or I use Twitter based on stats that are outdated now.<p>In fact, when I recently …

3 Tips for Managing Virtual Teams | Inc.com

In Scott Berkun's new book, <i>The Year Without Pants</i>, the former Microsoft project manager chronicles his time managing a virtual team at Automattic, the 120-person company behind Wordpress.com.<p>What did he learn? Here are three tips, culled from Berkun's recent interview on the In Beta talk show:<p><b>1.</b> …

7 Quick Tips for Better Business Writing

Want your words to wow? Take this basic advice to write more effective emails, memos, and other professional materials.<p>I took many writing classes in college but perhaps the most useful was one focused on business writing. My classmates and I spent a semester editing example after example of …

Creative Writing

10 Characteristics of Good Problem Solvers

Good problem solvers are good thinkers. They have less drama and problems to begin with and don't get overly emotional when faced with a problem. They usually see problems as challenges and life experiences and try to stand above them, objectively.<p>Good problem solvers use a combination of intuition …

20 Ways to Find Your Calling

Not sure what to be when you grow up (whenever that is)? Fret no more.<br>We can figure this out together. Let’s get started.<p><b>1. Ignore the future, deal with the present.</b> <br>The question, “What should I be when I grow up?” is wrong. Ask instead, “What is next today?” People become fat one bite at a time, …