The Employee Experience

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2018 Trends: Candidate Experience

<b>One of the biggest undertakings in HR is recruitment.</b><p>When we think of recruitment and the process it involves we instantly think about the process …

Don’t Make a Journey Map: 9 archetypes of good / bad, and how to decide what to use

This is a rough transcript of my Big Design conference talk <i>Don’t Make a Journey Map: when good tools go bad</i>.<p>Expectation setting<p>This is not going to …

The Future Of Work: How Artificial Intelligence Will Transform The Employee Experience

Artificial Intelligence is on the verge of penetrating every major industry from healthcare to advertising, transportation, finance, legal, education, and now inside the workplace. Many of us may have already interacted with a chatbot (defined as an automated, yet personalized, conversation between …

Human Resources

Women in the Workplace 2017

More companies are committing to gender equality. But progress will remain slow unless we confront blind spots on diversity—particularly regarding …

Diversity

Why Transparency Matters to Employee Experience

Powerful drivers are forcing organizations to create places where employees genuinely want to show up to work.<p>Let's rewind the clock 10 to 15 years. At that time, if you worked for an organization that wasn't really treating people well, what would you do? In most cases, not much. There really …

Amazing

Customer Experience of HR (CxHR) – The New Paradigm of Digital Transformation – TI People

CxHR as major driver of digital HR transformation<p>Employees and HR functions alike find themselves on the eve of the fourth industrial revolution. The …

Customer Experience

3 Lessons from Airbnb on Creating an Amazing Employee Experience

Employee experience is a hallmark of a forward-thinking company that cares about its employees and wants to provide them with the resources to be successful.<p>Most anyone who has done even a small amount of traveling knows about Airbnb. The company has transformed how travelers get accommodations, …

Leadership

#EmployerBranding: Key trends for 2017

pimg src="http://c.biz-file.com/c/1709/408907-120x120.jpg" alt="#EmployerBranding: Key trends for 2017" width="120" height="120" align="left" /brspan …

Augmented Reality

Best Practices for Onboarding

Getting people to sign up for the product is tough. It requires a lot of time, energy, and money, yet many products are losing most of those hard-won …

ex.design

Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

Improving customer experience is often a top business priority, but what about employee experience?<p>Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at …

The Future of Customer Experience

The Customer Experience Wars<p>A clash of tech-fueled convenience, free flowing media, experimentalism and relentless distraction.<p>Perhaps it dawned on …

L'Oréal

The 3 Essential Elements of Employee Experience Design

An employee experience design advantage means evaluating employee perceptions, environmental factors in the workplace, and a consumer-style approach …

The Evolution of Employee Experience

The evolution that we are seeing today continues to shift organizational priorities toward focusing on people and bringing humanity and experiences into our organizations.<p>As with anything in the business world, things evolve and change. The evolution that we are seeing today continues to shift …

Employee Engagement
Customer Service

Experience Matters

We all know the difference between a great experience and a bad one. The waiter who double-checks on your food allergies before serving you the dish …

Customer Service

The Anatomy of an Employee Experience – Refining Today's Workplace

Learn why the employee experience will change the way we work and how this change can be implemented in your company.

The 7 Elements of an Unforgettable Employee Experience

The employee experience has become increasingly important in HR management because of evolving business <b>trends</b> such as peer-to-peer sharing, …

Can We Measure The Employee Experience?

It has been a while since we started focusing on customer experience as a holistic concept, rather than the narrower approach of measuring unique, …

Facts & Figures: How Applicants Experience 21st Century Preselection

What do candidates think of an automated, data driven preselection system? Do they appreciate it, or would they prefer a more classic application …

3 Ways Recruitment Can Help Create an Engaged Workplace

There’s little doubt that employee engagement has been in a difficult place the last few years. And, Gallup’s State of the American Workplace report …

Pandora's CHRO Shares Best Practices For Better Employee Experience

Twine <i>HR Expert Interviews: The goal of this series of articles is to help HR practitioners learn best practices from HR executives in top performing companies, and understand the various trends and technologies within the HR and people analytics space. See more posts in our blog</i> here<i>.</i><p>We got the …

Human Resources

Candidate Experience – What is it and how to survey it?

Candidate experience is an increasingly hot topic in data-driven HR. If you care about conducting an effective recruitment process, you surely care …

Recruitment

Future Friday: Cognitive Computing and the employee experience

With the Internet of Things and Cognitive Computing we will be able to create a unique experience for every employee.An age of customization is …

Cognitive Computing

Improving Candidate Experience for the Job Seekers You Don’t Interview

Elizabeth Silas-Havas January 3, 2017<p>What percentage of candidates who apply for your jobs do you actually interview?<p>If you’re working at a company …

Mood as Extrapolation Engine: Using Emotions to Generate Momentum

I believe that moods (or less colloquially, states of mind) can be used not just <i>defensively</i>, making the best of whatever mood you’re in (as I …

Procrastination

5 Essential Steps to Creating an Incredible Candidate Experience

We’ve all been there.<p>We all know what it’s like to look for a new job.<p>The tension, the nervousness, the excitement — and the disappointment when …

Employment

The Org is Your Product. The People are Your Customers. Design Their Journey.

Welcome to the dawn of a new age in People Operations & HR<p>Despite their stated function, the vast majority of Human Resources and People Ops-related …

Management