Tracy Thompson

423 Flips | 1 Magazine | 13 Following | 75 Followers | @tlthompson | Keep up with Tracy Thompson on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Tracy Thompson”

Should You Want the Lowest Price Possible?

There are times in life where we choose to pay more for something. Imagine you are celebrating your tenth wedding anniversary. You are financially …

Why Your Business Should Provide Multi-Channel Customer Support

Customers today are more demanding than ever, accustomed to having things available to them at the touch of the button. Meeting the high demands of …

Spotlight on Belize

As one of the fastest-growing countries in Central America, Belize City is a perfect fit for our operations. It offers an educated English-speaking …

Golden Gate BPO Solutions, LLC Announces the Addition of Stuart Cranston as Senior Vice President and Managing Director, LACAR Region | Golden Gate BPO

Weston, Florida, June 24, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process …

Golden Gate BPO Solutions Provides Call Center Support for Red Nose Day USA Television Broadcast on NBC | Golden Gate BPO

<b>Weston, FL. May 26, 2015 — Golden Gate BPO Solutions, LLC</b> <b>—</b> Today, Golden Gate BPO Solutions, a global customer management and business process …

Golden Gate BPO Solutions, LLC Announces Partnership with NETCAST BPO Services and the Addition of Fred Shadding | Golden Gate BPO

For Immediate Release<p>Weston, Florida, May 20, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and …

Golden Gate BPO Solutions Launches Inbound Service for Leading Health Care Technology Company | Golden Gate BPO

For Immediate Release<p>Golden Gate BPO Solutions Launches New Inbound Customer Service and Technical Support Operation for Leading Health Care …

More Tips When Choosing an Outsourced Call Center

If you read my earlier post, you have a basic understanding of the information you need to gather to start your search for an outsourced call center …

Partner Versus Provider?

Is it idealistic to expect a cohesive, collaborative relationship with your client/vendor?<p>The vendor/ client relationship can be like an episode of …

Passion in the Workplace

You know the feeling. Your heart beats a little faster. You lose all sense of time. You can’t think of anything else from the moment you wake up …

Basic Tips For Selecting the Right Call Center Outsourcing Partner

Don’t Buy Cowboy Boots if You Need to Run a Marathon<p>Quora is a fascinating website that is part education platform, part newsfeed, part social …

Saving US Jobs or Offshoring, That is The Question…or is it?

Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I …

Golden Gate BPO Solutions, LLC Launches Chat Support on behalf of Digital Photo Products and Services Leader | Golden Gate BPO

<b>Weston, FL. September 30, 2014 — Golden Gate BPO Solutions</b> <b>—</b> Today, Golden Gate BPO Solutions, LLC, a leading global customer management and Business …

2014 ERA D2C Show Event Recap

We enjoyed seeing everyone at the 2014 ERA D2C Show at The Wynn, Las Vegas. Two of our executives, Stephen Ferber and Tracy Thompson, attended in …

Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program | Golden Gate BPO

Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services …

Golden Gate BPO Provides Call Center Support to Stand Up To Cancer | Golden Gate BPO

WESTON, FL. September 2014 – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, provided …

Things to Think About if You Are Attending Dreamforce

Dreamforce – October 13-19, 2014. San Francisco, CA.<p>Hosted by Salesforce.com, Dreamforce is four days of education, networking, concerts, and fun. …

The Importance of a Multi-Channel Customer Engagement Solution

While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through …

Golden Gate BPO Mexico Contact Center

Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, …

Response Expo 2014, April 29 – May 1 in San Diego – Event Recap

This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key …

PACE NATIONAL CONVENTION AND EXPO 2014

PACE National Convention and Expo 2014 – Event Recap<p>Golden Gate BPO Solutions’ Stephen Ferber, Managing Partner, and Tom Behm, Managing Director – …

Golden Gate BPO Grows its Footprint with New Contact Center in Hermosillo, MX

Golden Gate BPO Solutions Continues to Grow With a Multi-Channel Contact Center in Hermosillo, Mexico<p>WESTON, FLA. – Golden Gate BPO Solutions, a …

The Fine Art of Tough Love

What does it take to achieve excellence? I’ve spent much of my career chronicling top executives as a business journalist. But I’ve spent much of the last year on a very different pursuit, coauthoring a book about education, focusing on a tough but ultimately revered public-school music teacher.<p>And …

The Simple Secrets That Make People Fascinating

Whether you want to be a star in your field or make your product irresistibly interesting, being fascinating is about standing out from the crowd–and doing a little self-marketing.<p>What makes someone fascinating?<p>Americans are often fascinated by celebrities–for reasons good and bad–but who’s hot one …

Myers-Briggs

Human-2-Human: A Personal Reflection on Service, Experience and CRM

<b>Reflecting On Some Of My Recent Experiences</b><p><i>Be a human, bring out each other’s humanity.</i><p>Recently, I went to a new hairdressers and a young lady …

3 Steps to Making the CX Better for Utilities Customers

According to Wikipedia, “Utility is usefulness, the ability of something to satisfy needs or wants.” Yet for many utilities sector customers, …

This One Simple Management Change Saved Bank Of America $15 Million

That's probably not surprising if you think about the day-to-day of the job. Already irritated people call in, suffer through long hold periods, become even more annoyed, and then take that frustration out on the employee that eventually ends up on the call's receiving end. At times, turnover rates …

All Work Has Meaning (Almost)

Mitch Barns, the new Nielsen CEO, recently recounted a story of how a young leader who asked him two pointed questions at a Q&A session. “Do you think the work we do has any redeeming social value? And more specifically, do you think our work does any good in the world?”<p>I’m sure this is a question …

How Social Media Has Changed the Contact Center

• ICMI<br>• › Resources<br>• › Social Media<br>• › How Social Media Has...<p>By Scott Sachs <b>|</b> Published: February 14, 2014 <b>|</b> Comments<p>The use of social media by customers has …

Golden Gate BPO Launches Delivery Center in Belize

US outsourcing firm Golden Gate BPO Solutions has expanded to Belize with the launch of a delivery center big enough to accommodate more than 500 …