eXperience parcours client et usagers

By Pierre Lannes | eXperience parcours client et usagers cross-canal. UX et interfaces innovantes. Ergonomie et Facteurs Humains

This Autonomous Bodega Roams The Streets Of Shanghai 24/7

A self-driving convenience store being tested in Shanghai takes same-day delivery to the next level.<p>It won’t be long before the magical, free two-day delivery of Amazon Prime will feel like an eternity. What will replace it? Probably something that looks a lot like the Moby Mart.<p>The half-realized …

Whole Foods

Who Needs A Hospital, When This Self-Driving Doctor Comes To You?

A new concept called Aim brings the doctor to you, in a self-driving car.<p>Even those of us fortunate enough to have good health insurance will often put off seeing a doctor when we probably should. Often it’s simply a matter of logistics. We feel like we can’t take the time off work, or arrange …

Health Care

Uxtools.co

There's a new design tool every week. What's the difference? See how these design, prototyping, collaboration, and monitoring tools work for you.

L’IoT en France : un marché à (seulement) 10 millions d’euros !

<i>Selon les estimations du cabinet PAC, le marché français de l’internet des objets est actuellement évalué à 10 millions d’euros. Encore faible, c’est</i> …

L’ethnographie et ses méthodes d’enquête

Par Pichot Alexandre<p>Pour faire suite au premier article qui avait pour but d’introduire l’ethnomarketing, nous allons ici nous attacher à présenter …

UX | Expérience Utilisateur, Définition et place dans les agences et chez les annonceurs

<i>Ce billet est le texte complet de mes réponses à une interview pour un article collectif "Comment l’UX bouleverse la communication" pour La Réclame,</i> …

Comment l’UX bouleverse la communication

Si le terme a pu paraître purement digital, l'UX est la ''science'' de l'expérience utilisateur.<p>Ce qui en fait un sujet particulièrement riche, …

The end of apps as we know them

The experience of our primary mobile screen being a bank of app icons that lead to independent destinations is dying. And that changes what we need …

The best prototyping tools – Order Group – Medium

The best<br>prototyping tools<p><i>Top prototyping tools available on the market</i><p>Creating and improving products based on prototypes and solid practices of User …

Retour sur TLMUX

Lundi le 8 juin, la soirée TLMUX a reçu pour la toute première fois un invité international : Golden Krishna, auteur du livre «The Best Interface is …

RichRelevance analyse les attentes des clients par rapport aux outils numériques en point de vente

Trop de service personnalisé... tue le service personnalisé. C'est ce qui ressort d'une récente étude1 de RichRelevance, fournisseur international de …

Apprendre à construire des personas

Qu’est-ce qu’un persona ?<p>Définition<p>Un persona est un archétype représentant un groupe de personnes dont les comportements, motivations et buts sont …

15 mobile trends to watch in 2015

A note from MasterCard CMO Raja Rajamannar<p><b>Ringing in the New Year at the Intersection of Consumer Experience and Mobile</b><p><i>As we launch into 2015 with wishes and expectations for the year ahead, one thing is clear: We're in the midst of a global transformation as more and more people are moving from</i> …

Trends

Guide de l'innovation centrée-usager

Pixel Perfect Precision Handbook 3

We’re excited to announce that the latest Pixel Perfect Precision Handbook is available to download now (PDF, iBook). With over 40 pages of fresh …

Design centré utilisateur & méthode Agile !

<b>Le design centré sur l’utilisateur semble pour moi une évidence…</b> Un bon design serait forcément « centré sur l’utilisateur », pas sur une …

Knowledge Wants To Be Free

<b>What Are Cookies</b><p>As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your …

Persona Power : Integrating the hero’s journey as part of the user-centered design process

<b>If you aren’t convinced that personas are useful, you are not alone.</b> There are many prominent and outspoken members of the design community, such as …

8 Effective Ways of Measuring UX

Ever wonder why your site has a lot of visitors, but not enough transactions, purchases or inquiries? In this post we will look at both marketing and …

UX vs CX

UX vs CXCustomers should have the freedom to engage with any brand via any channel—whether that be in the store, phone or online—and receive a …

Customer Experience

A Quick Start Guide to UX Design

shared by userexperience on Jul 18, 2013 in Technology<p>A Quick Start Guide to UX Design<p>shared by userexperience on Jul 18, 2013 in Technology<p>3,586 …

7 unbreakable laws of user interface design

Are you a web designer? If yes, then you are also a user interface designer, and in the near future, this role will become even more important for …

Campus Européen d'Ete 2013 : UX design : l'expérience utilisateur au service des apprentissages ?

"UX Design", "User Experience Design", "design d'expérience utilisateur" : l'expression, encore peu répandue en France, désigne une démarche …

Four Mobile Design Tips for Brick-and-Mortar Retailers

<b>When it comes to analytics, shopping is traditionally divided into two categories: online and offline (brick-and-mortar).</b> However, with the …

Move Over Product Design, UX Is The Future

Rick Wise, CEO of Lippincott, says experience innovation is the next design imperative. Here are five things you can do this year to make that happen.<p>Editor’s Note<p>2/17/14<p>Happy Presidents’ Day! To celebrate, we’re revisiting some of our most popular stories of the year. Enjoy.<p>For decades, the most …

Integrating UX into the Product Backlog

Teams moving to agile often struggle to integrate agile with best practices in user-centered design (UCD) and user experience (UX) in general. …