Social Media for Good

By Timo Luege | Useful things related to digital communications for NGOs, International Organizations, non-profits, UN agencies and the Red Cross.

How to Use Twitter and Facebook for Emergency Travel Information

You don’t have to like Twitter or Facebook, or even post to them, but when an emergency strikes, the networking sites can be essential travel tools.<p>As Hurricane Maria neared the Caribbean this week, the Federal Emergency Management Agency (FEMA) used Twitter to disseminate shelter information. And …

Travel

Facebook bans Rohingya group's posts as minority faces 'ethnic cleansing'

As hundreds of thousands flee a brutal campaign by the Myanmar military, the social media company labels an insurgent group a ‘dangerous organization’<p>Amid international accusations that Myanmar’s military is engaging in “ethnic cleansing” of the Rohingya Muslim minority, Facebook designated a …

Arakan Rohingya Salvation Army

Facebook Groups for Pages May Be the Best Thing for Brands on Social

Facebook’s rollout of groups for pages in July heralded a return to the concept of community and gave brands another method to engage audiences on a …

Advertising Industry

A Sneak Peek Into Facebook’s New Crisis Response Center – Social Media for Good

Facebook just announced the launch of their new Crisis Response Center. The idea is to have one location per disaster, where all crisis related …

Social Media

Hurricane Irma: Video and Images From Social Media

As Hurricane Irma rolled north on Monday, videos and pictures on social media captured the storm’s powerful effects throughout Florida.<p>Here are pictures from the professional photographers on the scene.<p>In St. Augustine, on the state’s northeast coast, streets were flooded as the hurricane moved up …

Weather

#BotSpot: Twelve Ways to Spot a Bot

Some tricks to identify fake Twitter accounts<p>“Bots” — automated social media accounts which pose as real people — have a huge presence on platforms …

Social Media

How Nonprofits Can Be #InstaAwesome on Instagram

Instagram is a marketing powerhouse for brands, companies, and nonprofits alike.<p>If you want to target a younger demographic, Instagram could be for …

Instagram

4 Reasons Why I'm Doubling Down on Instagram Stories and You Should Too

Instagram Stories is a game-changer for entrepreneurs. Here are a few reasons why.<p>When Instagram rolled out Instagram Stories, a Snapchat-esque feature that allows users to post photos and videos that are viewable for 24 hours, it sparked a lot of hype. Bloggers took the news and ran with it, …

Marketing

Going for Consistent Style and Color in Your Social Media Photos? This Video Explains How It's Done

Have you ever looked through someone's Instagram account and noticed that all of their images seemed to have a consistent color palette or style …

Social Media Marketing

WhatsApp now deals in customer support for businesses

A year after outlining its plans to give the platform customer service functionality, WhatsApp has revealed how businesses will be able to communicate with users via verified accounts. A green check badge -- not dissimilar to the ones found on Facebook and Twitter -- next to a contact name means …

Customer Service

From Katrina To Harvey: How Disaster Relief Is Evolving With Technology

Open data and social networks like Snapchat and Facebook have helped FEMA react more quickly and effectively.<p>Open data may sound like a nerdy thing, but this weekend has proven it’s also a lifesaver in more ways than one.<p>As Hurricane Harvey pelted the southern coast of Texas, a local open-data …

Hurricane Sandy

Facebook removes posts made by people smugglers aiming to lure migrants

Social media content painting a positive picture of risky Mediterranean sea crossings is removed after Guardian highlights nature of material<p>Facebook has removed several posts made by people smugglers openly advertising to attract migrants seeking passage to Europe.<p>Written in Arabic, many of the …

Refugees

How UNHCR is using Social Media for Good – Social Media for Good

Last week, UNHCR’s head of communication, Melissa Fleming, talked with Gisella Lomax, their social media team leader, about how the organization is …

UNHCR

As Tropical Storm Harvey hits Houston, locals document the worst of it on Snapchat

The app’s new feature Snap Maps lets you see videos from anyone — including people trapped by torrential flooding.<p>Harvey — the hurricane-turned-tropical-storm sweeping across Texas — has led to at least five deaths since it made landfall Friday night, and the flooding in Houston has been so intense …

Weather

The United Nations Is Using Facebook Live Filters to Spread a Powerful Humanitarian Message

Face-swapping filters and lenses have long been popular as silly, fun graphics used on social media, but the humanitarian arm of the United Nations …

Links I Liked: Ethical Photography, Free Internet and Facebook Videos – Social Media for Good

Photo: Linh Pham on Unsplash<p>Summer is coming to an end and it’s time for another blog post. Here are some articles and resources that you might find …

‘I Get Called a Russian Bot 50 Times a Day’

How a network of little-known Twitter “rooms” helps die-hard fans amplify Trump’s message, attack CNN, and spread #MAGA to the world.<p>After the full repeal of Obamacare stalled in the Senate last month, one of the sharpest and most-shared online rebukes of the Republican turncoats came from one …

Social Media

Facebook could tell us a lot about Russia’s election meddling – VICE News

In 2015, the Obama administration received an ominous warning from the Dallas-based cybersecurity firm Trend Micro.<p>The company’s then–chief cybersecurity officer, Tom Kellermann, told the FBI and Director of National Intelligence James Clapper about a burgeoning Russian intelligence operation aimed …

Russia

Our experiment using Facebook chatbots to improve humanitarian assistance

Testing the chatbot in Nigeria<p>It must have been above 40 degrees Celsius that afternoon in Maiduguri, Nigeria. Hundreds of people were waiting to …

Young refugees launch digital magazine to tell powerful stories of struggle and triumph

The Ritsona Kingdom flag has a simple design, but it's deep with meaning. A blue band at the top represents Greek territory, while a thicker swath of …

Refugees

Data from analyzing 5,000 social videos suggests that only 1 percent will go viral

Only 1 percent of videos posted to Facebook actually end up going viral — but it probably helps if your video is square rather than horizontal or vertical, is engaging in ways beyond Likes, and/or is geared toward Spanish speakers, an analysis by social video production company Wochit found.<p>Wochit …

1 Billion people now use WhatsApp every single day

WhatsApp just hit its greatest user milestone yet: 1 billion people now use the app every single day. That’s one out of every seven or eight people on the planet.<p>While WhatsApp hit 1 Billion <i>monthly</i> users last year, it’s now reached the milestone for the people who are bound to the app every day. …

Facebook

Snapchat Marketing - Snap Your Way to Success

There’s a continually growing list of social media platforms that businesses should be using, and plenty of marketers agree that Snapchat is included on that list.<p>Though the interface can be a little clunky and hard to get used to, some businesses who are using Snapchat are having great results …

Marketing

Tinder nightmares: the promise and peril of political bots

Sex sells. And now it's being used to sell politics through automated deception<p>In the days leading up to the UK’s general election, youths looking …

Cory Doctorow

Using Facebook, SurveyMonkey in disaster response for (direct) survey of needs

Just over one year ago, an OCHA colleague – Chris Hyslop – reached out to me with a relatively straight forward question which neither of us could …

Facebook News Feed change demotes sketchy links overshared by spammers

Technically, Facebook can’t suspend people’s accounts just for sharing 50-plus false, sensational or clickbaity news articles per day. It doesn’t want to trample anyone’s right to share. But there’s nothing stopping it from burying those links low in the News Feed so few people ever see them.<p>Today …

Facebook

You Won’t Believe What Facebook Is Doing To Clickbait

Facebook isn’t having it anymore.<p>Titles like this one? They’re likely getting the ax soon.<p>Back in 2014, Facebook first announced that they would be …

Imagine if Apple had to run like a nonprofit

We nonprofits deal with unique challenges that our for-profit colleagues never have to think about. If you ever sat in the dark for hours listening …

How Battling Brands Online Has Gained Urgency, and Impact

Until last week, Travis Kalanick, a founder of Uber and its chief executive, ruled his company absolutely. That was the Silicon Valley way; ever since Steve Jobs was ousted from Apple in the 1980s, tech founders have demanded, and been awarded, enormous deference by investors and corporate boards. …

Julius Caesar