CUSTOMER EXPERIENCE (CX)

Most recent stories in CUSTOMER EXPERIENCE (CX)

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  Tim Chapman

  

  Generative AI can boost customer experiences and sales figures

  ZDNET - Vala Afshar

  Artificial intelligence can do a lot more than improve your productivity. Companies that apply generative artificial intelligence (AI) to …

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  Tim Chapman

  

  Generative AI will change customer service forever. Here's how we get there

  ZDNET - Vala Afshar

  Companies that want to exploit generative AI must focus on how the technology benefits their customers. Successfully injecting generative artificial …

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  Tim Chapman

  Businesses say generative AI in CX has improved ROI

  customerexperiencedive.com - Kristen Doerer

  Generative AI has immense value, but businesses need to implement it thoughtfully, experts told CX Dive.

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  Tim Chapman

  

  How Customer Success Can Supercharge Your Revenue

  Entrepreneur - Paul Sullivan

  Here's how focusing on customer success can drive revenue and boost your bottom line. Today's business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It's no longer enough to simply acquire new customers; retaining and expanding existing customers …

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  Tim Chapman

  

  Reducing friction to build connections: 7 CX trends to prepare for in 2024

  thedrum.com - By Jenni Baker, Senior Editor

  As part of The Drum Predictions, we sit down with CoreMedia’s Sören Stamer to explore seven trends that should be on the radar for marketers to …

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  Tim Chapman

  

  How to Use Customer Feedback to Unlock Growth and Loyalty in 2024 and Beyond

  Entrepreneur - Tiffany Edwards

  As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. It's time to retire the "faster horses" quote, particularly if you want to stay competitive in 2024. The quote in …