余天懿

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How to build your business through distinct customer service

Think about the goods and services you purchased this week and ask yourself, "Was the customer service level exceptional, ordinary, or poor?"<p>The research I do for clients repeatedly demonstrates that the majority of customer service experiences are on the latter end of that scale. Disturbingly, …

Ontario ministry failed to follow up on unlicensed daycare complaints

Ontario's education minister says the government failed to follow up on 25 complaints against unlicensed daycares in the last year-and-a-half.<p>They include four of five complaints made against the daycare where a two-year-old girl died last month.<p>Education Minister Liz Sandals says the ministry has …

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Foreign investors bailing out of Canadian bonds

Foreign investors went on an unprecedented selling spree of Canadian bonds in June, offering further evidence of Canada's fading international appeal.<p>A record $19-billion decline in foreign-held bonds, more than double the previous high set a decade ago, slashed what has become a reliable source of …

Is there a way to ethically take a trip that helps others?

<b>The question</b><p>Is there a way to ethically take a trip that helps others?<p><b>The answer</b><p>The dream of altruistic travel – helping others on a life-enhancing adventure – has been clouded in recent years. Unscrupulous operators exploiting the good intentions of volunteers have emerged, while the notion of …

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How a vast ancient city was discovered in the Cambodian jungle

'It should be about here," Stéphane De Greef says. He glances at a hand-held GPS, then examines his surroundings: charred tree stumps, termite mounds and a low tangle of bushes, saplings and thorny vines that cling to clothing and scrape flesh.<p>On the GPS screen, a black-and-white image shows that …

Why you should visit Melbourne, Los Angeles, Chicago and Paris

<b>Melbourne</b><p>Prahran Hotel features zero guests, but you'll find plenty of beer and fancy pub grub. The contemporary watering hole was recently redesigned with a bright, open courtyard and giant concrete pipes that encase long booths. Such hearty menu items as braised steak and onion pot pie, and …

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Twelve pieces of financial wisdom, from a retiree to his adult children

A father's advice to his daughters about debt, saving and investing may just be the best financial literacy lesson you'll read this year.<p>November is Financial Literacy Month, and that means a deluge of tips from banks, consumer groups and financial industry professional groups and regulators. But a …

Fate of Canada’s auto industry unclear as TPP eases Japanese import costs

Japan-based auto makers have been lobbying for more than two decades for the elimination of Canada's tariff on vehicles imported from outside North America. They finally got their wish Monday.<p>The 6.1-per-cent levy will be phased out over five years if the Trans-Pacific Partnership (TPP) trade …

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Four simple ways to market yourself in the moment

A small business owner or sole proprietor is always on the clock. Sure, she may take a break from official work business but she is in a constant state of representing herself and her company. As a freelance writer, opportunities for self-promotion have presented themselves unexpectedly on trips to …

When it comes to the chains of office, Toronto's got it good

Martin Patriquin explains why a city could do worse than Rob Ford for mayor<p>You’re lucky, Toronto.<p>You’re lucky to have every last square inch of Rob …

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<i>Globe editors have posted this research report with permission of Gluskin Sheff + Associates Inc. This should not be construed as an endorsement of the report’s recommendations. For more on The Globe’s disclaimers please read here. The following text is excerpted from the report:</i><p>Inflation is a …

Capital spending near slowest pace for an economic expansion

Capital spending has been disappointing during the current U.S. economic expansion. Ed Yardeni, of Yardeni Research, put some numbers on it in a note on Wednesday: Since the cycle trough in 2009, capital spending has gained just 20.6 per cent – the second slowest pace of the past six previous …

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Turning a student initiative into a full-time job

<b>What is your name and title? How long have you been in this role?</b><p>My name is Kandice Baptiste. For the past two years I've been an Aboriginal Students Recruitment and Retention Officer at Wilfrid Laurier University.<p><b>What exactly do you do?</b><p>My position has many elements to it; from program development …

The Wallin affair shows why Ottawa needs to clarify the meaning of 'resident' for senators

What has been called the "unusual travel pattern" of Senator Pamela Wallin, resulting in her dubious expenses claims, has demonstrated the importance of clarifying what it means for a senator to be "resident" in a particular province, as required by the Constitution Act, 1867. Some kind of balance …