Use of on-demand delivery apps may have soared in recent years, but not everyone's happy about it. Local restaurants and grocery stores claim these platforms are so inconvenient for them, and couriers are frustrated over technical glitches and working conditions. And in New York City, lawmakers are weighing whether to ban 15-minute deliveries. Here's why businesses are giving low ratings to DoorDash, Uber and others.
New York CNN Business — Restaurants have a delivery problem. Early in the pandemic, when eateries were forced to shut their doors, delivery became a lifeline. Restaurant operators scrambled to set up delivery channels from scratch or promote ones that previously existed. But there was a reason that …
Apps that deliver groceries in minutes are facing a backlash from city authorities over how they operate. Last week, Amsterdam and Rotterdam banned the opening of any new "dark stores" - distribution hubs for on-demand groceries - following complaints they cause disruption. And now New York City …
Mahesh worked for Instamart, which currently promises to deliver groceries and other daily essentials in 15–30 minutes. It’s part of Swiggy, one of the top two food delivery companies in India. As demand for home grocery and goods delivery spikes in India during the COVID-19 pandemic, nearly a …
NYC legislators are cracking down on the 15-minute grocery delivery services popping up all over the city. The New York Post reports that councilmember Christopher Marte, who represents downtown Manhattan neighborhoods including the Lower East Side, Chinatown, and the Financial District, has …
Technical problems are frustrating drivers and could lead to late, cold, or lost orders. Matthew Ervin delivers meals several days a week for DoorDash in Seattle. A few months ago, he had just picked up an order at Buffalo Wild Wings, when the dispatch system went down. With information about his …
The "dark stores" that popped up in Dutch cities have triggered turf wars with residents and citywide crackdowns. In May 2021, grocery delivery …
For nearly three years, Kevin Zhou has worked as a delivery driver in New York City for DoorDash, UberEats, Grubhub and other food delivery apps, and often has to work 12- to 16-hour days just to make ends meet and support his family. “Sometimes in an order, you can make just $3 to $5 and it can …
The company is introducing a rewards program to help riders pay for gas. Al Gore has one mission this week at COP27, and that’s to give climate …
