Tearsheet

1 Magazine | 600 Followers | @tearsheet | Authority, insight and honesty on the financial services industry and money

Top digital auto finance companies

Technology players are attacking the automotive industry from all angles. From competing head-on with the decades-old dealership model to autonomous …

Financial Services

4 charts that show the opportunities and challenges of RPA

The hype machine is revving up for the arrival of robotic process automation, or RPA. As with most new technologies, the fanfare is way ahead of …

Artificial Intelligence

Tearsheet’s top 5 stories of 1H 2018

I founded Tearsheet over 10 years ago with a simple mission: to become the most honest source of information for professionals juiced about the …

Social Media

Cheatsheet: What you need to know about Robotic Process Automation

For decades, Wall Street has exported back office jobs overseas. India, China, and the Philippines all benefited from the move offshore. The thinking …

Financial Services

Financial services firms face challenges with marketing automation

The financial industry hasn’t always been an early adopter when it comes to new technology. That’s beginning to change as startups and imported …

Financial Services

‘You get out what you put in’: Fintechs find success in QuickBooks Online’s ecosystem

Accounting software is (finally) making its way to the cloud. QuickBooks Online, the cloud version of the popular business accounting suite, is …

Small Business

Want to build a strong online financial brand? Focus offline

Large financial brands have poured billions of dollars into boosting their online presences. From building online and mobile websites to promoting …

Gaming the system: Loan applicants are reverse engineering the online lending algorithms

Online lenders are assailed by fraudsters on all fronts. There were 1579 data breaches in the U.S. in 2017, 302 of which resulted in the exposure of …

Inside Chase’s strategy for digital-only brand Finn

Finn, Chase’s digital-only mobile banking app, rolled out to iOS users across the U.S. Thursday — the first step of a phased approach to scale the …

With debit card, Venmo eyes retail partnerships as path to monetization

PayPal-owned Venmo is using a debit card to (finally) make money by working with retailers.<p>This week, it rolled out a limited-release Venmo debit …

HSBC is using a robot to add the ‘human touch’ to banking

Customers visiting HSBC’s flagship New York City location on Fifth Avenue will now be greeted by a robotic employee called Pepper upon arrival.<p>But …

Banks are exploring more inclusive ways to address customers

When JPMorgan Chase was testing out a feature to personalize Finn, its digital-only banking app, the unintended result was to solve a problem for a …

‘Done is better than perfect’: How Chase built a digital banking brand in-house

For large banks hobbled by legacy technology, rigid processes and regulations, building a digital-only banking brand from the inside could sound like …

How banks are adapting to a digital-first customer

Google, Amazon and Uber have raised customer expectations, and they’re demanding the same level of service from other providers. Banks are rushing to …

SoFi rolls out mobile checking account aimed at millennials

SoFi is trying to cater to millennials with a new checking account geared toward their needs as young spenders.<p>“We have a huge opportunity to impact …

How MassMutual’s in-house startup Haven Life targets millennials

For 167-year-old MassMutual, millennials demanded a new approach to life insurance than selling insurance through agents.<p>“We’re aiming at the next …

How Kik is banking on a crypto-based strategy

Messenger app Kik is hedging its future on the cryptocurrency token it built, Kin.<p>The Canada-based company is trying to become a way for brands to …

Inside SoFi’s World Cup strategy

The U.S. may not be playing in the football World Cup this year, but SoFi certainly is.<p>SoFi is running ads on Fox Sports and paid social media …

Chase to reach business owners through ‘business advice center on wheels’

JPMorgan Chase is taking a new twist on meeting customers “where they are:” A 27-foot trailer at business events across the U.S., offering free …

How Nationwide is building design thinking into its marketing strategy

Scott Sanchez, Nationwide’s chief innovation officer, goes door to door to talk to customers. He’s often only able to understand customers’ needs …

Chase and Starbucks join forces on prepaid card to acquire more customers

JPMorgan Chase is using a Starbucks Rewards co-branded card to build its customer relationships and grow new ones.<p>The bank joined forces with …

Digital-only banks grapple with integrating ‘human’ interaction into their products

Digital-only banks cater to younger customers who don’t want to talk to bankers at brick-and-mortar branches — or bother visiting a branch at all. Or …

‘Open banking on steroids’: Monzo launches task automation with IFTTT

A key objective of financial technology is to move banking from brick-and-mortar locations to something that happens seamlessly in the background of …

A sea of sameness: As startups turn into bank-like platforms, differentiation remains an issue

Outwardly, fintech companies insist they don’t want to be banks. While they may not hold charters or operate branches, they’re all adding products. …

Bank executives: Apply for a complimentary pass to the Tearsheet’s Bank of the Future Forum

At the Tearsheet Forum: Bank of the Future, attendees will get an inside look at how banks are rethinking their business models and restructuring …

PayPal is launching a pop-up art exhibit in New York City

PayPal wants its customers to get a tangible experience of what cash-back rewards look like, adding a physical and emotional association with the …

How PayPal is targeting the ‘underserved’ market

PayPal wants to be the one-stop financial shop for underserved customers.<p>The company rolled out a Mastercard debit card in April issued by the …

Alipay wants to take the US, but faces customer acceptance hurdles

For more than a decade, Chinese e-commerce giant Alibaba’s Alipay has dominated the mobile payments market in China. But with competitors like …

Why Tanda, Yahoo Finance’s money pool app, was destined to fail

Sometimes a good idea just isn’t enough.<p>This week, Yahoo Finance shut down Tanda, a personal finance app it rolled out in January, the latest …

Finance companies and retailers are experimenting with Slack

Slack is commonly known as a tool to help employees collaborate internally.<p>But a growing number of retailers and financial companies are using it for …