suzie tay

60 Added | 3 Magazines | 1 Like | 17 Following | @suzietay72 | Keep up with suzie tay on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “suzie tay”

Six secrets to maximising ecommerce checkout success

It turns out that on average 77 per cent of customers abandon their carts on ecommerce sites and for a whole variety of reasons. The study covered …

5 steps to achieving great things

You’re good. You wouldn’t be where you are if you weren’t. But you know you’re capable of better than good. You’re capable of achieving truly great …

Apple Abroad: What if the World Doesn't Want IPhones?

The same iPhones that fly off American shelves are losing ground in key markets abroad—an example, in case one was needed, that what works in the …

How to Compete When IT Is Abundant

“You only gain an edge over rivals by having or doing something that they can’t have or do,” wrote Nicholas Carr ten years ago in his controversial <i>HBR</i> article, “IT Doesn’t Matter.”<p>Carr predicted that an organization’s ability to compete through investing in information technology was about to …

How Drucker Thought About Complexity

Throughout his life, Peter Drucker strived to understand the increasing complexity of business and society and, most importantly, the implications for how we can continue to create and deliver value in the face of complexity. I have long been influenced by Drucker’s work. In the 1960s and 1970s, he …

How customer focused is your business?

If you are not thinking about the impression you are creating across the multiple touchpoints, a customer’s experience starts to become inconsistent …

New Grads, Here's How To Spend Your Money Every Month

<i>This is the second in a four-part series for new grads on managing your finances. (Read the first article here, the third article here and the final one here.)</i><p>The word “budget” gets a bad rap.<p>It often makes people think of having to be frugal (another unpopular word) or of not being able to do …

How to Reach Customers in Emerging Markets

The Disney Recipe

In a recent interview, Jeffrey Katzenberg described his first day at Disney as the newly appointed head of The Walt Disney Studios. The equally new Disney CEO, Michael Eisner, gave him a simple, unambiguous mandate: fix animation at Disney.<p>Although a veteran in the film business, Katzenberg had no …

Seven Strategies for Simplifying Your Organization

<i>This post is co-authored with Lisa Bodell.</i><p>Over the past several years we have heard hundreds of managers talk about the negative impact of complexity on both productivity and workplace morale. This message has been reinforced by the findings of major CEO surveys conducted by IBM and KPMG [PDF], …

Autism’s Competitive Advantage, and Challenge, in the Workplace

Talk about turning a bug into a feature. SAP, the German software giant, announced that it hopes to hire hundreds of autistics as talented programmers and product testers. The firm told the BBC that by 2020 perhaps 1% of its global workforce of 65,000 would be people with autism. Though a medically …

Talent Management: Boards Give Their Companies an “F”

What is top of mind for corporate boards worldwide? In one of the most comprehensive global surveys of corporate directors to date, we found that they were very worried about developing and enacting strategic plans that will enable their organizations to succeed. And what did they say was their …

Can You Really Improve Your Emotional Intelligence?

Who wouldn’t want a higher level of emotional intelligence? Studies have shown that a high emotional quotient (or EQ) boosts career success, entrepreneurial potential, leadership talent, health, relationship satisfaction, humor, and happiness. It is also the best antidote to work stress and it …

Win the Attention of Your Distracted Consumer

A guy walks into a store. No, it’s not the opening salvo for a bad joke. It’s a critical moment of truth for the in-store and brand marketer that, today, is complicated — even compromised — by the hyperconnected consumer. You know this person. He’s standing in the aisle striking the familiar pose: …

Which Behaviors Must Leaders Avoid?

If you want to empower, engage, or motivate others, don’t just focus on increasing your positive behaviors. Pay attention to what you need to <i>stop</i> doing as well. Why? Because people remember the bad more than the good. To quote from a previous HBR article, How to Play to Your Strengths, “Multiple …

Becoming an Idea Entrepreneur

Being an Entrepreneur When You’re Not Extroverted

“You really hate people,” said an ex to me during intermission at the theater, as we discussed our weekend plans. He, as always, wanted to get groups of friends together. I wanted, in contrast, a night to ourselves. “I do not hate people,” I said, angry and sad that it was <i>this</i> conversation again. …

Facebook’s Scramble-and-Shake Strategy

It’s hard to think of a company providing a mostly useful, non-polluting service that gets rooted against as much as Facebook does.<p>Well, maybe I can think of a couple: AOL and Microsoft in the second half of the 1990s. AOL wasn’t <i>entirely</i> non-polluting, given how many unasked-for CDs it flooded …

Brick and Mortars (Still) Can’t Beat the Web on Price

Change is an arduous process. Whenever I have to make a big change in my life, I tend to go through three phases. First, I simply wish (“somehow it will happen”). When that doesn’t work, I’ll look for a quick Hail Mary fix. (Sadly, those specially formulated seaweed pills didn’t help me lose 1 to 2 …

The People You Need Working for Your Start-Up

Almost nowhere else in the world is the tech entrepreneur glamorized as much as in Silicon Valley.<p>The Valley is rife with smart, incredibly energetic, tremendously talented new entrepreneurs — instead of stars in their eyes, they have successful exits and Zuckerberg-like acclaim in their sights.<p>Yet …

Twelve Rules for New Grads

What advice would you give new college graduates about launching themselves into the workforce? Beginning May 12, 2013, I facilitated a discussion around this question on LinkedIn. The hundreds of responses offered a wealth of advice and insight about what it takes to make a successful transition …

Battle Scope Creep in Your Projects

Every project manager has one key role to play: scope cop. But it’s a job you can’t do in isolation. You need to share nitty-gritty details and related financials with your team members on at least a weekly basis (more often than that in some industries) so they’ll support your efforts instead of …

Who’s Really Responsible for P&G’s Succession Problems?

People will continue to debate Procter & Gamble’s move to replace CEO Bob McDonald with his immediate predecessor A.G. Lafley, but for us the most compelling and determinative part of this story lies with the board.<p>Many wonder why an academy company like P&G, historically known for developing …

The European Union: A Failed Experiment

How long can this go on? According to a recent article in the <i>Wall Street Journal</i>, the 17-nation euro zone remains the “weakest link” in our global economy after years of economic stagnation, mired in high unemployment, plagued with stalled or contracting economies, and paralyzed by political …

Making Management as Simple as Frisbee

Complexity is not a new condition. While it’s true that many aspects of life have become more densely connected and unpredictable, the fact is that our world is inherently complex. Most of the environments we move in and tasks we perform require us to deal with interdependent and dynamic …

In Performance Appraisals, Make Context Count

Every organization evaluates the performance of its employees in some way, whether that process is formal or informal, or on a regular cycle or an ad-hoc basis. At a small start-up, feedback is likely to be informal and spontaneous, while larger organizations are likely to have structured systems …

Exit an Unprofitable Line of Business