Sultan M. AlMusallam

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How to Fire Bad Customers: A Simple Framework for Small Business Owners

You’re talented, you have great ideas and you’re hard working, but you’re often unrecognized, misunderstood and taken for granted.<p>Whether it’s in …

Self-help

Stop Saying “Don’t Take It Personally” at Work

It’s a sentiment we hear at work all the time: “Don’t take it personally” or “Hey, it’s not personal, it’s business.” People say it during feedback sessions, reorgs, negotiations, and in plenty of other daily work interactions. But it’s an absurd idea. We spend the bulk of our waking hours at work …

Employment

Tip TV Hedge: UK property market, and the safety of the London housing bubble

How To Stop A Bad Habit?

Regret owns us right after being done with that old habit that seems to be impossible to fly away from our lives. The automatic process that starts, …

8 Twitter Tips to Improve Your Twitter Marketing

Is your Twitter marketing working?<p>Do you want more engagement for your tweets?<p>Knowing how to write your tweets and when to publish them can increase …

Social Media

Most Common Reasons a Website is Unsuccessful

If you are planning or building a new website, you are obviously hoping for some type of success. Of course, success can mean any number of things, …

Success

We Like Leaders Who Underrate Themselves

The Stanford Graduate School of Business asked the members of its Advisory Council which skills were most important for their MBA students to learn. The most frequent answer was self-awareness — possessing an accurate view of your skills, abilities, and shortcomings, as well as understanding how …

الرئيسة | مؤسسة محمد بن راشد آل مكتوم

When Your Boss Is Younger than You

<i>HBR STAFF</i><p>Perhaps you’ve taken a new job, or your colleague was just promoted, and now your boss is younger than you. How do you put age aside and focus on what you have to learn from your manager? How do you keep your ego from getting in the way of your relationship? And what can you do to best …

Discovery-Driven Planning

Business lore is full of stories about smart companies that incur huge losses when they enter unknown territory—new alliances, new markets, new products, new technologies. The Walt Disney Company’s 1992 foray into Europe with its theme park had accumulated losses of more than $1 billion by 1994. …

A One-Page Exercise to Get Stress Under Control

“I have so much to do that I live in constant fear of dropping the ball, failing to meet expectations, or worse.” This is a common refrain I hear from the executives and physicians I work with who are struggling to juggle the relentless demands of meeting professional, family, social and community …

Why Curious People Are Destined for the C-Suite

When asked recently to name the one attribute CEOs will need most to succeed in the turbulent times ahead, Michael Dell, the chief executive of Dell, Inc., replied, “I would place my bet on curiosity.”<p>Dell was responding to a 2015 PwC survey of more than a thousand CEOs, a number of whom cited …

New Managers Need a Philosophy About How They’ll Lead

Being promoted to manager is a good sign you’ve been successful to date — however, the road from this point forward gets trickier to navigate. Your job is no longer just about getting the work done. You’re more likely now to find yourself juggling conflicting demands, delivering difficult messages, …

What Is Strategy?The Three Levels of Strategy

You've probably heard the term "business strategy" used in the workplace.<p>But what <i>is</i> strategy, exactly? And are you aware that you need different …

Take the Bias Out of Strategy Decisions

Some time ago, a London friend of mine in was diagnosed with a severe medical condition, which required urgent yet complex surgery. The condition is rare but, fortunately, there appeared to be several specialists both in Germany and France who had each treated hundreds of cases during their …

How to Really Motivate Salespeople

Before I became a business school professor, I worked as a management consultant. One engagement in particular had a profound influence on my career. The project involved working with the Asia-based sales force of a global consumer products company. This company practiced “route sales,” which meant …

Design for Action

Throughout most of history, design was a process applied to physical objects. Raymond Loewy designed trains. Frank Lloyd Wright designed houses. Charles Eames designed furniture. Coco Chanel designed haute couture. Paul Rand designed logos. David Kelley designed products, including (most famously) …

Well-Designed: How to Use Empathy to Create Products People Love

Most companies consider strong product management to be the “glue” that holds together products as they are being conceived of and built. They treat …

7 Essential Qualities for Building a Business Empire

The world's wealthiest people didn't achieve that status by accident. Here are seven ways six of them built their vast empires.<p>It's easy to look at the world's wealthiest people and marvel at their accomplishments. They can afford to buy multiple houses and cars and luxuries that most of us can …

Three Ways To Kill It With Socially Responsible Marketing

Before I get to my article I want to wish everyone a happy, healthy and prosperous new year in 2015! Not sure who wrote this or said this but I like this quote and want to share it with you. <i>“A new year is like a blank book. The pen is in your hands. It is your chance to write a beautiful story for</i> …

The Longest Lasting Emotions In Customer Experience

I’m really interested in the emotional and psychological side of customer service and customer experience. As a result, I’m always on the look out for new and interesting research findings that can inform and provide insight into customer experience strategy decisions.<p>One piece of research that I …

3 Risks of Not Tracking Your Progress

They say you can't manage what you can't measure. Sometimes we don't measure because we know we'll find proof that we've failed to manage.<p>Sometimes I don't step on the scale because I'm scared of what I'll see.<p>Psychologists in England call this "The Ostrich Problem." That's when people, afraid of …

What Your Mother Taught You About Inbound Marketing

Here are my top three lessons from the eBook "51 Things Your Mother Taught You About Inbound Marketing".<p>As it turns out, those lessons your mother taught you are still relevant when it comes to inbound marketing. In the e-book <i>51 Things Your Mother Taught You About Inbound Marketing</i>, Chad Pollitt …

Marketing

How to Get Everything You Need to Build a Great Company

To create a fast-growth company, you really need only get three things right.<p>My most popular Inc.com column last year was How to Get Everything You Want in Life. Now, I'd like to focus not on what you want--but what you need--how to get everything you need to run a successful fast-growth company. …

How To Remove the Emotion from Decision-Making

Before you're faced with a choice that will affect your company's fortunes, it's important to have a system of predetermined rules and outside opinions in place.<p>It is lonely at the top, especially when you have a big decision to make. But as a leader, making a decision by yourself only makes it …

10 Apps That Make Managing Projects Remotely a Breeze

When your team is based everywhere, consider these communication and project-management aides.<p>Managing a team or a big project from afar? Overseeing the process can be a job in itself. To figure out how entrepreneurs manage it all successfully, we asked our own Young Entrepreneur Council members to …

Simon Sinek: How Extraordinary Leaders Evolve

Leadership writer and top TED speaker Simon Sinek explains how great leaders create a "circle of safety" for their teams.<p><i>Simon Sinek doesn't have the second-most-watched TED talk for nothing.</i> <i>His speech on "How great leaders inspire action," based on his signature concept of starting with "why," is</i> …

What Really Sets Leaders Apart

A five-year-old's astute observation gets right to the point of what separates true leaders from mere managers.<p>Coach and consultant Bill Treasurer has been teaching leadership development and studying leadership models for 20 years. But he says he learned a valuable lesson when his five-year-old …

Leaders Open Doors

• 50-500 Books<br>• Bill Treasurer will provide a complimentary, 1-hour interactive webinar with your organization<p>501-1000 Books<br>• Bill Treasurer will provide a …

If You're Always Giving Orders, You're Not a Great Leader

The best leaders spend five times more time teaching with questions than telling people what to do. What's your ratio?<p>Think about a leader and chances are your first image is of someone giving orders -- maybe it’s the quarterback in a huddle outlining the next play for his teammates, maybe it’s an …