somya gulati

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Customer Journey Maps - Walking a Mile in Your Customer’s Shoes

<i>Perhaps the biggest buzzword in customer relationship management is “engagement”. Engagement is a funny thing, in that it is not measured in likes,</i> …

Customer Experience

32 books that will make you a more well-rounded person

Do you aspire to be one of those people who knows at least a little bit about everything?<p>There's any easy way to do it: Read everything!<p>You can't …

Books

A psychotherapist shares 6 ways to stop overthinking everything

Chronic over-thinkers rehash conversations they had yesterday, second-guess every decision they make, and imagine disastrous outcomes all day every day.<p>Thinking too much about something often involves more than words — over-thinkers conjure up disastrous images too. Their minds resemble a movie …

The biology of behavior: Robert Sapolsky speaks at TED2017

Robert Sapolsky speaks live via video, with help from Prezi AR, at TED2017, April 28, 2017, Vancouver, BC, Canada. Photo: Bret Hartman / TED<p>Robert …

How to Start a Blog That You Can Grow Into a Business

Businesses of all kinds start blogging as a way to build up a long-term audience.But the reverse is also happening where more and more bloggers start …

13 documentaries on Netflix that will change the way you see the world

Documentaries have a bad reputation, and that changes now. What some perceive as a boring genre is actually a home to some of the most inspiring, …

Stephen King

Urban Living: This Indian Startup Is Reinventing The Idea Of Roommates For Millennials

With rents soaring and a lack of decent accommodation, young people in India’s cities are increasingly moving in with roommates. The number of 18- to 35-year olds — students and working professionals — living with roommates has doubled in the past few years.<p>Young people starting out in their …

Real Estate

Psychology Says This Is the Top Contributor to Happiness (It's Not What You Think) | Inc.com

According to a report by <i>The Journal of Personality and Social Psychology</i>, the No. 1 contributor to happiness in life is not money, popularity, good looks, or even a good sex life (too many...jokes...can't pick...just...one).<p>It's <i>autonomy</i>.<p>The report defines autonomy as: "the feeling that your life, …

Employee Engagement

About New Organizational Insights

It’s not as if there is a shortage of blogs dealing with Organization Development or Change Management. So why yet another one?<p>Kurt Lewin was one of …

Behavioral Economics

“Fifty Shades Darker”: Not Even the Sex Has Personality

The opening of “Fifty Shades Darker” echoes a key scene in M. Night Shyamalan’s “Split”: both films feature the flashback of a tormented man, in which his early-childhood self cowers under a bed while an adult hunts for him. In “Split,” the protagonist, Kevin Wendell Crumb, is getting therapy—in …

A minimalist explains how a psychological trick called 'the beginner's mind' could make your life easier

A lot of joy could be found with the same practice.<p>And it is simple: practice seeing life with a beginner's mind.<p>I'm stealing this of course from Zen Buddhism's shoshin and Shunryu Suzuki's "Zen Mind Beginner's Mind," and I've written about it numerous times. But it's more fundamental than most …

Life Under Alternative Facts

There was no real cognitive dissonance existing in the minds of most people in the Soviet Union of the nineteen-seventies and eighties. Everyone knew that everything said on the radio or on television, everything (with the exception of weather reports or sports results) was a blatant lie, spoken …

30 Self-Reflection Questions That Will Make You Reevaluate Your Life

As each month flies by and we ask ourselves, "What have I been doing with my life?," we're struck with a little panic. But the passing of time doesn't have to scare us if we check in with ourselves regularly.<p>Self-reflection is vital for self-improvement. By acknowledging your concerns, needs, and …

Self-Reflection

7 Books to Help You Slow Down and Cheer Up

We live in a fast-paced, frantic, noisy, and highly overcharged society. Wired in more ways than one, the thought of disconnecting strikes fear in the hearts of most. We are addicted to speed — online, in life, and even in our dreams. But is this constant push forward healthy? Are our never-ending …

Kitchen Gadgets

Katie Kitamura’s War on Affect

“A Separation” is all about the mind of its narrator—observant, taut, and incredibly cold.<p>The narrator of Katie Kitamura’s third novel, “A Separation” (Riverhead), is a literary translator, a job that appeals to her because of its “potential for passivity.” She could just as well have been a …

Paul Auster’s Novel of Chance

In “4 3 2 1,” one man’s life unfolds along four diverging narrative arcs.<p>According to a currently popular line of philosophy, a self is merely the sum of all the stories we tell about a particular human body. It’s an idea that resonates through the work of the writer Paul Auster, in whose fiction …

5 Common Writing Problems and How to Fix Them

Writing is a skill that you can always improve.<p>This story originally appeared on PR Newswire's Small Business PR Toolkit<p>Writing is a skill that you can always improve. Whether you are a seasoned copywriter or a marketer who dabbles in writing now and again, you need to keep working on your writing …

At the halfway point in his series, our columnist reflects on what constitutes a classic, the selection process and the omissions he regrets<p>As this <i>Guardian</i>-<i>Observer</i> list reaches its halfway mark with a gay Englishman and a polemical African American social scientist (Lytton Strachey and WEB Du …

Literature

What to Do When You Feel Stuck in Negative Emotions

We’ve all been there: A strong emotion like anger or fear sucks us in and suddenly we can’t seem to control the things we say or do, hurting …

Every book Barack Obama recommended during (and after) his presidency

Whether he was reading to kids at the White House, hitting up local bookstores on Black Friday, or giving recommendations to his daughters, former …

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Five Books That Genuinely Improved My Happiness And Mental Health

Reading itself has been proven to be good for your mental health, but it was only recently I realised that reading <i>about</i> improving your mental health …

The Surprising Speed of Om: Meditation Benefits Your Body Surprisingly Fast

Studies have suggested that meditation promotes brain activity, boosts the immune system, helps with insomnia, reduces pain, and increases the …

How Data Visualization Is Breathing New Life into Social Media Marketing Metrics

Data is one of the least fun words in the social media marketing world. So often, when people want to see the numbers, they’re hoping for a quick …

10 Business Books Every Entrepreneur Should Read in 2017

Bill Gates recently released his favorite books of 2016. Claiming he averages about one book a week, the billionaire business magnate says reading is …

India Takes a Big Step Back from Cash

In the magazine’s Money Issue last month, I wrote about a strange new economic notion: a number of economists, led by Kenneth S. Rogoff, at Harvard, are advocating phasing out big bills in the U.S. and letting the remaining cash fall toward disuse. Their goal is partly to smother an increasingly …

The moral foundations of fascism: Warring psychological theories struggle to make sense of Hitler, Mussolini and you-know-who

<b>(AP)</b><p>An abstruse but bitter debate in social psychology sheds crucial light on Donald Trump, and the history behind him<p>Paul Rosenberg<p>December 4, 2016 5:00pm (UTC)<p>The week before the 2016 presidential election, Francis Wilkinson wrote a piece for Bloomberg View headlined "The Moral Foundations of …

Elon Musk Is the Most Admired Leader in Technology

In a new survey of hundreds of startup founders, 23% said they admired Tesla and SpaceX head Elon Musk more than any other tech leader. Amazon’s Jeff …