shivraj Pammal

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Mobile Phones Promise to Bring Banking to the World’s Poorest

laura schneider FOR HBR<p>The rapid proliferation of mobile platforms and the digital services that move across them are transforming the world in countless ways. Overnight, these technologies create billionaires and business models so beautifully unique and freakishly inspired that we call them …

Financial Services

Facebook Live Is the Company’s Newest Strategic Weapon

HBR STAFF<p>Facebook is Live. Will it get livelier?<p>This week, Facebook rolled out its newest product, Facebook Live. Actually, “tool” is probably a better word. What it does is allow anybody to stream a video from their smartphone and have it broadcast live. The result is then stored, like any other …

Social Media

Does Your Company Have What It Takes to Go Global?

laura schneider FOR HBR<p>Ask managers responsible for global business development how they determined their companies’ growth potential when they entered new international markets, and most will cite an array of positive factors external to their organizations, things such as favorable …

Management

If Work Is Digital, Why Do We Still Go to the Office?

“Distance will die,” or so predicted British economist Frances Cairncross, along with a host of social and media theorists, following the spread of the internet in the 1990s. When every place is connected instantaneously to every other place on the planet, they argued, space itself would become …

Mount Everest

To Manage a Platform, Think of It as a Micromarket

Whether we like it or not, markets are reshaping our lives. This time they’re made not of trade agreements — but of bits. Some call them platforms; I’ll call them micromarkets. It’s a truer description of what they are.<p>As micromarkets reshape our lives, they’re also introducing new, or heightening …

Business Strategy

The On-Demand Economy Is Growing, and Not Just for the Young and Wealthy

jennifer maravillas FOR HBR<p>The on-demand economy is large, and getting larger. Economic activities centered around online platforms, where independent sellers can offer goods or services to customers, are attracting significant consumer attention and spending, according to new data from the …

Innovation

The Paradox of Workplace Productivity

At its most basic, productivity is the amount of value produced divided by the amount of cost (or time) required to do so. And while this equation seems simple enough on the surface, the strategies for optimizing it have evolved dramatically over the last two decades. Technology has enabled massive …

Employee Engagement

The Battle Over iPhones in India

Winning over Indian consumers seems to officially have become one of the global tech industry’s Next Big Things. Some estimates indicate that there will be one billion users online in the country by 2030. Although only one-fifth of its 1.3 billion people have online access today, India has already …

Innovation

Social Media Is Too Important to Be Left to the Marketing Department

When customers need help, they expect companies to offer it quickly and through multiple social media channels — but most companies aren’t set up to do that. Some companies increase their social media staff to offer live responses during big events like the Super Bowl or the Grammys, but then they …

Public Relations

Planned Opportunism

In the first few years of the new millennium, at the height of the boom in the offshore call-center business, Tata Consultancy Services, the Indian technology-services giant, made the counterintuitive decision to divest its call-center operations.<p>Why? Because although outsourced call centers were a …

Innovation

The Social Cost of Bad Online Marketing

Dan Lyons’s book <i>Disrupted</i> is an often-delightful tour through startup culture, based on the author’s experience working at online marketing firm HubSpot. Despite taking the faux-curmudgeonly attitude of an anthropologist exploring the strange world of business dudes — is a sales funnel really <i>that</i> …

Marketing

Embracing Agile

Agile innovation methods have revolutionized information technology. Over the past 25 to 30 years they have greatly increased success rates in software development, improved quality and speed to market, and boosted the motivation and productivity of IT teams.<p>Now agile methodologies—which involve …

Project Management

Increase Your Return on Failure

One of the most important—and most deeply entrenched—reasons why established companies struggle to grow is fear of failure. Indeed, in a 2015 Boston Consulting Group survey, 31% of respondents identified a risk-averse culture as a key obstacle to innovation.<p>Senior executives are highly aware of …

Management