You deliver a big public speech to a group of potential investors who can make or break your results. You prepare it knowing that it could be a milestone in the turnaround of your institution. But who
When Microsoft built Windows 8, its goal was to move beyond operating-system conventions that were based on outdated user-behavior assumptions and create an OS for the way people really use computers Microsoft’s
There’s that project you’ve left on the backburner – the one with the deadline that’s growing uncomfortably near. And there’s the client whose phone call you really should return – the one that does nothing
Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer promoters you have (i.e., customers who say on surveys
Suppose you’re meeting with a group of managers and staff members to determine who your key stakeholders are. (It’s an important task, because with limited resources, your organization or unit can’t do
Some people like to learn from mistakes. Others prefer to learn by finding out what to do instead of what not to do. Case in point: Last month, I shared 10 phrases great speakers never say. A number of
Every day you encounter leadership: Some are trying to master it; others are simply trying to be good followers. Examples of leadership both good and bad are all around whether you actually recognize is
A while back, a colleague asked me why leadership storytelling is important. I came up with the following list: Storytelling is a key leadership technique because it’s quick, powerful, free, natural, energizing,
Many software products benefit from a continuous improvement model, and for the teams working on them, increased agility is inevitable. Yet, despite dozens of books on the subject, thousands of eager and
Photography: Jared Leeds As one of the world’s preeminent advisers to CEOs and boards, Ram Charan has spent the past 35 years on the road, watching hundreds of executives deal with their toughest challenges.
Congratulations—you’ve been asked to lead a change initiative! But there’s a catch—its success hinges on the cooperation of several people across your organization over whom you have no formal authority.
Consider this now familiar view from the field: “I’ve run a virtual team for the past 18 months in the development and launch of [a website.] I am located in Toronto, Canada. The website was designed Zagreb,
cio.com - Jennifer Lonoff Schiff is a business and technology writer and a contributor to CIO.com. She also runs Schiff & Schiff Communications, a marketing firm focused on helping organizations better interact with their customers, employees and partners.
“Project management” can sound like everything and nothing all at once. We spoke with a project management pro to clarify what it really means to get people moving in the same direction. Project management