S Mannix

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Every Leader’s Real Audience

You deliver a big public speech to a group of potential investors who can make or break your results. You prepare it knowing that it could be a milestone in the turnaround of your institution. But who else is listening most intently? Your own team of implementers. They couldn’t care less about …

Lean Six Sigma Made Quick and Easy

What is Lean Six Sigma?

Big Data Demands Big Context

When Microsoft built Windows 8, its goal was to move beyond operating-system conventions that were based on outdated user-behavior assumptions and create an OS for the way people really use computers today.<p>Microsoft’s engineers discovered that people were doing less of the time-consuming writing …

The Hidden Wealth Beyond Net Promoter

Net Promoter Score (NPS) is perhaps the best known customer loyalty tool around today, based on the entirely sound principle that the more customer <i>promoters</i> you have (i.e., customers who say on surveys that they’re highly likely to refer you to a colleague or friend), the more likely you’ll be to …

How to Make Yourself Work When You Just Don’t Want To

There’s that project you’ve left on the backburner – the one with the deadline that’s growing uncomfortably near. And there’s the client whose phone call you really should return – the one that does nothing but complain and eat up your valuable time. Wait, weren’t you going to try to go to the gym …

Five Questions to Identify Key Stakeholders

Suppose you’re meeting with a group of managers and staff members to determine who your key stakeholders are. (It’s an important task, because with limited resources, your organization or unit can’t do everything for everyone.) People will submit their ideas, and in no time at all you’ll have a …

9 Simple Things Great Speakers Always Do | Inc.com

Some people like to learn from mistakes. Others prefer to learn by finding out what <i>to do</i> instead of what not to do.<p>Case in point: Last month, I shared 10 phrases great speakers never say. A number of people emailed saying, "Great, but what <i>should</i> I do?" So I went back to Boris Veldhuijzen van …

Public Speaking

6 Things Really Compelling Leaders Do | Inc.com

Every day you encounter leadership: Some are trying to master it; others are simply trying to be good followers. Examples of leadership both good and bad are all around whether you actually recognize which is which. But every once in a while, an amazing leader surfaces, one capable of moving people …

Leadership

Next frontiers for lean

Lean-production techniques have been revolutionizing operations for 50 years. Advances in technology, psychology, and analytics may make the next 50 …

Case Study: Using the 5 Whys to Validate Assumptions

The effectiveness of any process improvement tool depends on the process improvement practitioners’ assessment of the situation, choice of the …

Why Leadership Storytelling Is Important

A while back, a colleague asked me why leadership storytelling is important. I came up with the following list:<p>Storytelling is a key leadership technique because it’s quick, powerful, free, natural, refreshing, energizing, collaborative, persuasive, holistic, entertaining, moving, memorable and …

How We Finally Made Agile Development Work

Many software products benefit from a continuous improvement model, and for the teams working on them, increased agility is inevitable. Yet, despite dozens of books on the subject, thousands of eager coaches, and a multitude of software vendors hawking products to make agile development “easier”, …

Transforming Your Business with Agile Culture [Guest Post]

These days almost everyone is familiar with the benefits of Agile methodology. Marked by collaboration, self-managing teams and real-time response to …

You Can’t Be a Wimp—Make the Tough Calls

Photography: Jared Leeds<p>As one of the world’s preeminent advisers to CEOs and boards, Ram Charan has spent the past 35 years on the road, watching hundreds of executives deal with their toughest challenges. He regularly shares the insights from his experiences in speeches and the classroom and is …

How to Become a Better Leader

How would you describe a strong leader? In one study, leadership qualities such as assertiveness, adaptability, intelligence, and conscientiousness …

Porter's generic strategies

<b>Porter's generic strategies</b> describe how a company pursues competitive advantage across its chosen market scope. There are three/four generic …

Understanding Accounts: Basic Finance for Non-Financial Managers

© iStockphoto<br>wragg<p>Understand the basics.<p>It's not just accountancy specialists who deal with spreadsheets, and figures, and the financial side of …

Understanding Profit and Loss Reports

• Business<br>• Accounting<br>• Understanding Profit and Loss Reports<p>Profit performance reports prepared for a business’s managers typically are called <i>P&L</i> (profit …

Product lifecycle

This article is about managing product design and production details. For the marketing term, see Product life-cycle management (marketing).<p>In …

Exerting Influence Without Authority

Congratulations—you’ve been asked to lead a change initiative! But there’s a catch—its success hinges on the cooperation of several people across your organization over whom you have no formal authority.<p>If you’re like most managers, you’re facing this sort of challenge more often these days because …

Making Virtual Teams Work: Ten Basic Principles

Consider this now familiar view from the field:<p><i>“I’ve run a virtual team for the past 18 months in the development and launch of [a website.] I am located in Toronto, Canada. The website was designed in Zagreb, Croatia. The software was developed in St. John’s, Newfoundland; Zagreb, Croatia; Delhi,</i> …

7 Tips to Help Project Managers Track Their Tech Teams

While there are dozens of solutions for managing projects, managing human beings is a bit trickier. So CIO.com asked dozens of IT executives and …

Ten Tips for Being a Better Project Manager

<b>Be a “why” person:</b> Look for the reasons behind requests and actions. Understanding <i>why</i> helps you make sure you respond appropriately to team members, …

10 Tips for Project Management Prosperity

When it comes to project management, there are many challenges to keep each project on track and within budget. There are several factors to …

What The Hell Is Project Management, Anyway?

“Project management” can sound like everything and nothing all at once. We spoke with a project management pro to clarify what it really means to get people moving in the same direction.<p>Project management seems like a classic chicken-and-egg career conundrum: How do you prove you’re adept at …

Project Management