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e-Book: 13 Market Trends in Online Communities 2014

e-Book: 13 Market Trends in Online Communities 2014

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More than 800 professionals in support, marketing, and product teams weighed in on their thoughts and plans for online customer communities. There are 13 key findings in this new e-book including: the ROI of support communities (as much as 10-25%), the importance of user-generated content, the …

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