SL

369 Flips | 9 Magazines | 2 Likes | 5 Following | 1,818 Followers | @simonlillis | Keep up with SL on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “SL”

The 8 Best Analytics Programs for E-Commerce Websites

Gain insight into every part of your e-commerce business with these 8 analytics platforms.<p>Business owners and commercial e-commerce platforms recognize that now, more than ever before, analytics are an integral part of success. That's because there are more than 110,000 e-commerce websites out …

eCommerce

From Big Data To Insights: What Questions Would You Ask Your AI Chat Robot?

According to a recent Gartner report, by 2020 the average person will have more conversations with AI-enabled bots than they will with their spouse.<p>In fact, a lot of people are already doing it, often without even knowing. Half of US teens use voice control functions on their phones on a daily …

Chatbots

Bots That Can Talk Will Help Us Get More Value from Analytics

Over the past few years, much has been made of the rise of big data. And yet research from TDWI states that at organizations where 50% of employees have access to business intelligence tools, only 20% of that group actually use them. Part of the problem is that systems are often hard to use. …

Artificial Intelligence

Meet the Chatbot Behind Hilton's Online Concierge

These days, you’d be hard-pressed to find a major hotel chain that doesn’t use social networking and media services to improve customer service. But …

The Competitive Landscape for Machine Intelligence

Three years ago, our venture capital firm began studying startups in artificial intelligence. AI felt misunderstood, burdened by expectations from science fiction, and so for the last two years we’ve tried to capture the most-important startups in the space in a one-page landscape. (We prefer the …

Artificial Intelligence

Study: Machine Learning Algorithms Correctly Classify 93% of Suicidal Patients

A New Way To Listen<p>New research published in the journal <i>Suicide and Life-Threatening Behavior</i> shows how machine learning can help identify suicidal …

Machine Learning

Better Questions to Ask Your Data Scientists

The intersection of big data and business is growing daily. Although enterprises have been studying analytics for decades, data science is a relatively new capability. And interacting in a new data-driven culture can be difficult, particularly for those who aren’t data experts.<p>One particular …

Big Data

What a Visit to an AI-Enabled Hospital Might Look Like

The combination of machine learning, deep learning, natural language processing, and cognitive computing will soon change the ways that we interact with our environments. AI-driven smart services will sense what we’re doing, know what our preferences are from our past behavior, and subtly guide us …

Machine Learning

What the heck is… Machine Learning

Twitter has acquired London machine learning startup Magic Pony Technology for $150m. Here's why that matters.<p><b>Alex Wood: What is machine</b> …

Machine Learning

Reining in the Rogue Royal of Arabia

From the <i>New York Times’</i> op-ed page:<p>The Wrecker (composite police sketch)<p>By KATE CRAWFORD JUNE 25, 2016<p>ACCORDING to some prominent voices in the tech …

Machine Intelligence Will Let Us All Work Like CEOs

When I started my career I was astounded by how superhuman some Fortune 500 executives were. It seemed they were magicians. Every time they answered an impromptu question, the response was refined. Every email they sent was worded perfectly, every decision they made based on deep market knowledge …

Artificial Intelligence

Where Predictive Analytics Is Having the Biggest Impact

vincent tsui FOR HBR<p>The big data revolution is upon us. Firms are scrambling to hire a new brand of analysts dubbed “data scientists,” and universities have responded to this demand by introducing data science courses into degrees ranging from computer science to business. Survey-based reports find …

Big Data

Detechter

Website Forms Usability: Top 10 Recommendations

<b>Summary:</b> Follow these well-established — but frequently ignored — UX design guidelines to ensure users can successfully complete your website …

Reading minds: the psychology behind UX design

If we were to gather a hundred different designers into one room and ask them one-by-one how they approach UX design, we would get approximately one …

Why everyone should do usability testing (even you)

I vividly remember the first usability test I attended. I was a brand new employee at eBay, and I walked into a dark observation room with no idea …

Demystifying service design | O'Reilly 2016

***WATCH VIDEO: https://www.youtube.com/watch?v=_BiWguJ9F94***<p>Service design is a growing focus, and businesses large and small are trying to integrate it into both their design practice and business culture. An organization must learn what service design is and at the same time be inspired to …

How Mapping the Customer Journey Can Help You Create Better User Experiences

In 2012, Sephora decided to make major changes to improve customer experience both in its in-store and online platforms. The company looked at its current customer interactions and realized that shoppers took a multifaceted approach to purchasing the company's beauty products. The company needed to …

5 simple UX principles to guide your product design

Few things in life are constant: death, taxes, and strangers asking <i>“So what do you do?”</i> within a minute of a handshake.<p>As a UX designer, I’ve had a …

Delightful Design, Deconstructed

What makes design delightful? Four real-world examples<p>Some websites provide us a service, other websites make us smile–but the best ones do both. In the context of web design, delightful designs give us a special feeling that keeps us coming back.<p>But a website that only offers delight–no substance, …

UI Design

15 Web Design Tools to Try in 2016

If you are the owner of a business and website, or you are planning to be in the near future, there are various web design tools that you need to be …

Prototypes

Information Architecture: The Scaffold of Good UX

Information architecture is fundamentally about organizing information and providing structure in a way that makes sense. As a field, information …

Visual Design

Google introduces Resizer, an interactive web design tool

The newly-announced Resizer by Google allows website creators to test how digital products respond across various screen sizes.<p>Google’s new tool is …

Web Design

9 Tips for Usability Testing During the Design Process

The best way to discover how well your product works is to watch real people interacting with it. At Common Good usability testing is an invaluable …

Design Thinking Shakes Up The Beige World Of Enterprise Software

Supply-chain management software gets sexy. But should it?<p>Farewell’s website has the familiar look and feel of a startup software launch in the mid-2010s: highly saturated, widescreen colors; slick-as-hell typography and animated infographics; a short promotional film that looks like it was …

UX Design

Principles of Mobile App Design: Engage Users and Drive Conversions

Sign up to receive your selected communications from Google Inc. and its affiliates. Your information will be used in accordance with Google's …

The Future of Enterprise Design Is Consumer-Grade UX

April 18, 2016In John Maeda’s recent article, “The Distinction Between Designing for Enterprise vs Consumer Customers,” he explains why designing for …

How Trane Accelerated Its B2B Customer Experience Metrics Using Data-Driven Insights

Companies Rely on Customer Experience for Personalization

KEY FINDINGS<p><b>LOOK BEYOND THE TRADITIONAL CUSTOMER JOURNEY.</b> <br>Leaders identify and prioritize those areas where hyper-relevance can deliver added value …