Silvia Vigant

26 Flips | 4 Magazines | 7 Likes | 1 Following | 10 Followers | @silviavigant | Keep up with Silvia Vigant on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Silvia Vigant”

Vienna Design Week 2014: 'Cake's New Dress' - Lucy.D x Cafe Landtmann

Institution of Vienna cafe culture, Cafe Landtmann, have partnered with local design studio Lucy.D to explore the impact design can have on cake …

Messe für kreative Ideen in Lausanne, Zürich und Basel. Die Bastelmesse bietet spannende Sonderschauen, erlebnisreiche Workshops und neueste Trendthemen.

Creativa Zürich und Basel<p><b>Evita Illa</b>: Einfach genial! Für alle Bastelfans und die, die es noch werden möchten. Es gibt jedes Jahr viele neue Ideen für …

Schweiz

What's On in Belfast

May Bank Holiday<p>prevnext<p>Belfast Titanic Maritime Festival<p>Climb aboard magnificent tall ships, discover Belfast's maritime heritage and enjoy family …

Ireland

Survey finds that Belfast is the most tolerant city in UK. Really? #BBCNolan

Belfast is the most tolerant city in the UK. That's the finding from a new survey into attitudes towards foreigners across Europe. The Office for …

Human Geography

Five summer macs - in pictures

It might feel unnatural to buy a waterproof in July, but the weather has suddenly become, well, a little changeable. Here are five macs (including one hood) to help keep you dry but cool during the wet/hot/stormy/humid summer months

Hairstyles That Work With a Bike Helmet

Finalllllly.<p>As the Tour de France cyclists climb through the Pyrenees mountains in the final stages of the race, we are hopping on our bikes as well—although our usual route is just a wee bit less strenuous. For us, the bigger challenge is arriving at our destination without the dreaded helmet head</i> …

Are You Treating Customers Like Family? Two Lessons From Red Lobster and Frontier Airlines

Two acts of corporate kindness hit the news last week. The first involved a delayed flight on Frontier Airlines and the second a touching dinner at Red Lobster. Both resonated, quickly becoming viral online and hitting the mainstream news.<p>Captain Gerhard Brandner bought 38 pizzas for his passengers …

The Link Between Social Media Activity And Corporate Reputation

Companies understand that they cannot control everything their customers say about them in the unpredictable, spontaneous, and potentially viral realm of social media. This leads management asking questions such as: What can I do about user-generated online content? How do I harness negative …

The 10 All-Time Worst Customer Service Practices

The idea of having customer service “best practices” can be comforting for those striving to create a great customer experience. And it works well as long as the provider doesn’t make the mistake of assuming that the prescribed, standard way of proceeding is right for every customer.<p>Standards …

Hewlett Packard Enterprise Community

Is the best password no password at all?<p>Six Key Activities to Sustain Your Cloud Transformation Initiative<p>At HPE Discover 2018, we’ll show you what’s …

Hewlett Packard

Analyst Report: The future of mobile customer experience management

On Mobile<p>Mobile customer experience management (CXM) involves how a service provider interacts with a subscriber at all the various touch points: …

Remote Controls

'Customer Experience' Is Today's Business Benchmark

Not so long ago, every business assumed that the keys to success were the highest quality product, the best value for the buck, and the best customer service. Now all we hear about is providing the best “customer experience.” Exactly what is that customer experience that every modern marketer is …

Hewlett Packard Enterprise Community

HPE Discover 2018<br>Las Vegas<br>June 19-21<p>Conversational AI<br>and the rise of the<br>chatbots<p>Join Hewlett Packard Enterprise at DCOS 2018 to get the latest …

Artificial Intelligence

JPMorgan Chase Embraces Its New Digital Shop

It's still early stages for Roar, the new shop that Publicis Groupe created to handle JPMorgan Chase's global digital business, but so far a bank …

Food Brands Capitalize on Fourth of July to Build Long-Term Digital Chops

Cracker Jack, Peanut Butter & Co. and StarKist are celebrating the Fourth of July this year with efforts that turn one-off campaigns into more …

Digital Publishing Awards Honors Apps and Ads Made With Adobe’s Digital Publishing Suite

There’s little question the iPad will play an integral role in the future of publishing (and, in fact, it already does). Tablet ownership nearly …

JPMorgan Chase Calls a Digital Review

JPMorgan Chase is reviewing its digital advertising business, which sources describe as a massive undertaking, given the company’s numerous divisions …

Ryanair tripling marketing to push website and customer experience revamp

Ryanair says customer experience improvements and lowering of fares last September year helped improve traffic volumes in the second half of the year.<p>…

Customer Experience

Customer Experience in Retail [Executive Perspectives]

Taking a Customer-Centric Approach<p>Tesco is one of the world's leading multi-national, multi-category retailers headquartered in the United Kingdom. Mike McNamara, Chief Information Officer of leading retailer Tesco, explains why technology is essential to help Tesco respond to changes in the …

Customer Experience

Vodafone UK chief: 'we hope to serve customers better'

New chief executive, Jeroen Hoencamp, says the company will open 150 new shops and create 1400 new jobs in the UK because retail is now all about "customer experience"<p>Vodaphone will inject £100m into its business to employ more people and boost customer experience.<p>The mobile phone network-provider …

Customer Experience

New report reveals challenges facing retailers in serving online customers

The continued growth of online shopping is placing further pressure on the capabilities of retailers as they scramble to scale their operations to meet record levels of demand. Many retailers are now offering click-and-collect services in an attempt to reduce fulfilment costs, improve service and …