The Extreme Entrepreneur

By Sean Flaherty | Business ideas on the edge of disruption.

9 types of people who never succeed at work

Experience and knowledge are rapidly losing their relevance to success in the workplace. Harvard economist David Deming studied workplace tasks from …

Emotional Intelligence

Five Fifty: The digital effect

Don't have a profile? Create one.<p>Please create a profile to print or download this article.<p>Create a profile to get full access to our articles and …

Marketing

Rochester > The Event > The Event

DISH IT OUT - Saturday, November 4, 2017<p>A one of a kind culinary experience. NCMEC/NY is bringing together Rochester’s finest <b>chefs</b>, and exciting …

Restaurants

Why design agencies should embrace sprints

I’ve spent many years on both sides of the agency divide — first as a co-founder of an agency (that just turned 16 years old!) and now as a client …

UX Design

Where Have The Users Gone?

Step 1: Build an app. Step 2: Get users hooked to it. Step 3: Profit. It sounds simple and, given our umbilical ties to cell phones, social media, …

World of Warcraft

Customers 2020: The Future of B-to-B Customer Experience

Customers 2020:<br>A Progress Report<p>More Insight for a New Decade<p>In 2013 Walker released an eye-opening preview of B-to-B customer experience in the year …

Customer Experience

Game-Changer

<i>This is the tenth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response.</i> …

Innovation

Innovation vs. Invention vs. Creativity

There is so much talk about innovation these days, it’s hard to sometimes distinguish the signal from the noise. In fact, the word innovation …

Creativity

What To Do If Your Product Isn’t Growing

How ‘Critical User Journeys’ can help a product take off<p>As a founder, product lead at Pinterest and PM for a couple products at Google, as well as a …

Product Management

Design Thinking Trump (s) Big Data. Kardashian.

What do Uber, Volkswagen and Zenefits have in common? They all used hidden code to break the law.

“No ethically-trained software engineer would ever consent to write a DestroyBaghdad procedure. Basic professional ethics would instead require him …

The MVP is dead. Long live the RAT.

Why you should focus on <i>Riskiest Assumption Tests</i> and forget about MVPs.<p>There is a flaw at the heart of the term Minimum Viable Product: it’s not a …

Product Management

Here's how American workers' wages have changed since 1960

When we talk about the money that the “average” American worker makes, we are usually referencing a “median” or “mean” income statistic.<p>While this number can be useful in many different contexts, it can also be extremely limiting. The reality is that there’s a very wide range of incomes out there, …

Equality

Snap Inc. quietly created a foundation to support arts and education

We've known for a while that Snap Inc. confidentially filed for an IPO, but the official paperwork (also known as the S-1) is out and full of juicy new details. In addition to insight on how many people use Snapchat on the daily and how much ad revenue the company has brought in, the document also …

Snap Inc.

Look Who's Running IT Now!

As CIO Executive Partners at Forrester, we meet technology leaders in almost every industry sector. One theme is clear: The typical career path, …

Mozilla Unveils Appropriate Rebrand For Their Open Internet Goals

Mozilla has had a few different looks during its 18-year history, but none have ever been quite as appropriate, or quite as wonderfully geeky, as …

Web Design

Security is the categorical imperative of the Internet of Things

If it isn’t secure, it shouldn’t be allowed on the Internet. There, I said it.<p>The litany of increasingly menacing cyber hacks, breaches and blockages of 2016 casts a dark shadow on our collective rush to innovate. While not responsible for every new attack, the rise of the IoT has demonstrably …

Internet of Things

Design automation — An interview with Matt Cooper-Wright, from IDEO

The design process goes as far as it can with the resources that we have on hand. Automating the right parts of our workflow can bring our…Continue …

Design Thinking

How Functional Animation Helps Improve User Experience

Since humans are visually driven creatures, the impact of imagery only increases with the help of animation. Our eyes innately pay attention to …

UX Design

Bragging Rights

How to Pull Your Customers over the Advocacy Threshold with Technology<p>With the Loyalty Ladder, we explained how our customers move through their …

Customer Experience

Digital transformation is about more than new technology

Marketers at Argos, Microsoft and Citi Bank have urged brands to acknowledge that people now work for purpose, not just money, which they will need …

Digital Transformation

Don’t Become a Victim of One Key Metric

The One Key Metric, North Star Metric, or One Metric That Matters has become standard operating procedure in startups as a way to manage a growing …

Artificial intelligence 'judge' developed by UCL computer scientists

Software program can weigh up legal evidence and moral questions of right and wrong to predict the outcome of trials<p>Artificial intelligence software that can find patterns in highly complex decisions is being used to predict our taste in films, TV shows and music with ever-increasing accuracy. And …

Artificial Intelligence

The Guardian view on big data: segmentation feeds discrimination

Facebook’s fine-grained knowledge of its audience makes some very worrying choices far too easy<p>Everything on the internet gets paid for, one way or another. If you’re not paying yourself, you’re some other player’s currency. The customer is the advertiser, and you, your friendships and your beliefs …

Big Data

Why Organizations Fail to Innovate

<b>Organizations that have all the money, talent and technology in the world are struggling to innovate with deadly consequences. Why?</b><p>They get real …

Innovation

Why I changed how I apologize to customers

When I first started working in customer support I was scared to admit that <i>anything</i> could be wrong with our system. It felt like some scary legal …

Customer Service

Earth Talk: Fritjof Capra - The Systems View of Life

YouTube

These 10 Employee Skills Will Soon Be In Huge Demand

A new infographic shows that six key factors are driving the change we’re seeing right right now: extreme longevity, the rise of smart machines and …

Media Literacy

Paul Ford: What Is Code? | Bloomberg

Remember Netscape, the first huge commercial Web browser? In 1995, as Java was blooming, Netscape was resolving a problem. It displayed Web pages …