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By Sean Flaherty | Business ideas on the edge of disruption.

Drones to deliver medicine to rural Virginia field hospital - The Washington Post

RICHMOND — The sprawling field hospital that springs up in rural southwest Virginia every summer has been called the largest health-care outreach operation of its kind.

This year, the event may have another first.

Unmanned aerial vehicles — drones — are supposed to deliver medicine to the Wise County …

Medicine

Where's government-as-a-platform in your Spending Review, Chancellor?

SUMMARY – Chancellor George Osborne has just launched his latest Spending Review. He has failed to mention government-as-a-platform. Why?

The UK’s …

Government

3 ways wearables in manufacturing will transform shop floors

SUMMARY: Wearables in manufacturing will transform shop floor activities such as training, safety and transparency, writes Plex Systems’ Jason Prater.

Manufacturing

How to help your customers help themselves

This post was brought to you by desk.com the fast, awesome customer service app for small business.

When something breaks, the first thought is usually some inappropriate words and then an encroaching anxiety of making time to call or Web chat with customer service. That is, unless there is a viable …

Customer Service

The 3 Most Powerful Heuristics Designers Can Use

We’ve only got so much mental bandwidth, and it seems like we’re always pushing that bandwidth to its limit: multitasking, moving at a breakneck …

Heuristics

Changing Minds: The Science of Influence

Force.
Force works if you are in a position of authority over someone and you are in a situation where flash decisions need to be made immediately. …

Effective Logo Design, Part 3: How Geometry Influences Logo Design

Galileo knew it. Every ancient culture that left traces of knowledge in their art knew it. Basic shapes compose the fundamental geometry of the …

Geometry

Don't Base 'Customer Ratings' Sorting on Averages Only

This is the 8th in a series of 9 articles based on research findings from our e-commerce product list usability study.Both our qualitative and …

Information Architecture

The technology skills needed to deliver in a customer-obsessed organization

Digital technologies have shifted control into the hands of your customers. Your customers are now independent, active agents in everything, from …

Designing Great Customer Services

“When an organization is a service organization—that is, their revenue and business model center on offering a service to their customers—the …

Customers

What Makes Tesla, Apple, and Amazon Different

There's something about Tesla ...

In Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future, Ashlee Vance's excellent, newly released biography of the Tesla Motors CEO, he writes that Musk's all-electric Model S Tesla sedan "slapped Detroit sober," despite the automobile industry tinkering …

The 3 Laws of Customer Loyalty

Be Consistent.
Trust is pretty simple in concept, but extremely difficult to accomplish because we don’t think about what creates and earns trust. …

Customer Loyalty

Six Perspectives of Digital Quality

Architecture – The architecture of your solution must be reusable, extensible and modular.

Reusability – How reusable are the individual components of …

How to Silence Your Irrationally Harsh Inner Critic

Your harshest critic is often yourself. You might not even realize it, especially as you go around administering fair attention and wise advice to …

How Mobilegeddon Affected Big Brand UX

June 22, 2015What is Mobilegeddon? It refers to Google’s latest search algorithm update, which rolled out at the end of Arpil with the promise to …

Mobile Devices

The World's Mother Tongues Mashed Up Into A Big Data Bubble

Of the 7,100 languages on the planet, only 23 are spoken by more than 50 million people natively.

Most maps are structured according to the world's geopolitical borders, but there are other ways to map the globe. In his latest infographic, Spanish designer Alberto Lucas López creates a globe filled …

Big Data

5 Human Touches That Grow Conversions Everyday

Every day we come across newer and smarter ways to alter our websites to make them perform better, offer users a smooth, trouble-free experience, and …

Personalization

This Futuristic Concrete Heals Itself With Built-In Bacteria

A solid idea

Concrete has been a go-to building material since Roman times. It’s durable, easy to make, and relatively inexpensive. There’s just one problem: It has a tendency to crack.

There are a lot of different reasons that concrete cracks, but in general, it gets stressed either from the load …

Experience Cartography

Understand the market territory.
Do your homework on your competition and the disruptive forces that may be impacting your market. Look for places to …

Google unveils Project Soli, a radar-based wearable to control anything

Leading into Google I/O, one session caught everyone’s attention. Google ATAP — the company’s skunkworks division tasked with creating cool new things we’ll all actually use — teased their session with talk of a new wearable that would “literally” blow our socks off.

Project Soli is that wearable, …

Google

5 things CMOs must know about the customer experience

As a chief marketing officer, your job description five years ago would hardly be recognizable today. And in the next few years, an entirely new list …

Customer Experience

Designing humane augmented reality user experiences

We’re surrounded by advertising from the moment we wake up: it’s on our coffee cups, on TV, and driving in front of us on the way home. But we can …

Augmented Reality

Bureaucracy Isn’t Inevitable — Here’s How Airbnb Beat It

Mike Curtis may not have the typical background of someone dedicated to vanquishing bureaucracy. AltaVista, AOL, Yahoo, Facebook — he’s a veteran of …

Putting the Milk in the Front of the Store - An IT Service Philosophy

You are probably thinking what does milk have to do with IT service. As it happens, it has a lot to do with all areas of today’s service landscape, …

Lack of CMO-CIO alignment threatens to stagnate digital transformation

These Are The New Rules of Work

Forget everything you've always known about work. The rules have changed.

Work is increasingly both everywhere and nowhere—more deeply embedded in our lives than ever before, but disappearing as a discrete activity.

The old rules of work applied to an economy of factories and offices, a world of …

20th Century

The US wants cars to 'talk' to each other, sooner rather than later

The Department of Transportation wants America's cars to talk to each other, and it wants that to happen pretty soon. That's why Secretary Anthony Foxx has announced that legislation to make vehicle-to-vehicle (V2V) communication a mandatory feature of new cars will be brought forward. At a speech …

Transportation

How Smartphone Startup Light Plans to Replace High-End Cameras

From a small space in Palo Alto, Calif., startup Light is looking to turn the camera industry on its head.

Smartphones have already decimated the market for compact, point-and-shoot cameras. Now, Light says it has a plan for the smartphone to replace high-end cameras too.

The company has been working …

Wolfram’s Image Rec Site Reflects Enormous Shift In AI

Earlier this week, Stephen Wolfram unveiled a website that automatically identifies digital images. Drop in a photo of, say, a Tesla coil, and the …

Artificial Intelligence