The Extreme Entrepreneur

By Sean Flaherty | Business ideas on the edge of disruption.

How Functional Animation Helps Improve User Experience

Since humans are visually driven creatures, the impact of imagery only increases with the help of animation. Our eyes innately pay attention to …

Design

Bragging Rights

How to Pull Your Customers over the Advocacy Threshold with Technology<p>With the Loyalty Ladder, we explained how our customers move through their …

Customer Service

Digital transformation is about more than new technology

Marketers at Argos, Microsoft and Citi Bank have urged brands to acknowledge that people now work for purpose, not just money, which they will need …

Marketing

Don’t Become a Victim of One Key Metric

The One Key Metric, North Star Metric, or One Metric That Matters has become standard operating procedure in startups as a way to manage a growing …

Artificial intelligence 'judge' developed by UCL computer scientists

Software program can weigh up legal evidence and moral questions of right and wrong to predict the outcome of trials<p>Artificial intelligence software that can find patterns in highly complex decisions is being used to predict our taste in films, TV shows and music with ever-increasing accuracy. And …

The Guardian view on big data: segmentation feeds discrimination

Facebook’s fine-grained knowledge of its audience makes some very worrying choices far too easy<p>Everything on the internet gets paid for, one way or another. If you’re not paying yourself, you’re some other player’s currency. The customer is the advertiser, and you, your friendships and your beliefs …

Why Organizations Fail to Innovate

<b>Organizations that have all the money, talent and technology in the world are struggling to innovate with deadly consequences. Why?</b><p>They get real …

Innovation

Why I changed how I apologize to customers

When I first started working in customer support I was scared to admit that <i>anything</i> could be wrong with our system. It felt like some scary legal …

Earth Talk: Fritjof Capra - The Systems View of Life

These 10 Employee Skills Will Soon Be In Huge Demand

A new infographic shows that six key factors are driving the change we’re seeing right right now: extreme longevity, the rise of smart machines and …

New Media

Paul Ford: What Is Code? | Bloomberg

Remember Netscape, the first huge commercial Web browser? In 1995, as Java was blooming, Netscape was resolving a problem. It displayed Web pages …

Computer Science

A Technical Follow-Up: How We Built the World’s Prettiest Auto-Generated Transit Maps

by Anton Dubrau<p><i>Six weeks ago, we launched Transit Maps, and wrote</i> <i>this blog post</i> <i>about why we took on the mammoth task of creating</i> …

Maps

Want an Apple Watch? For some Aetna customers, it’ll soon be covered

Apple “thrilled” to partner with Aetna and turn devices into medical hubs.<p>On Tuesday, health insurance giant Aetna announced that it’s starting a new …

You Too Can Become a Machine Learning Rock Star! No PhD Necessary.

A company called Bonsai joins a movement to democratize machine learning. Get ready to build your own neural net.<p>If you are a strong-armed NFL …

How We Build Products At Drift (The Burndown Framework)

In the world of product management, we oscillate between two ends of a spectrum. Both, not ideal.<p>On one end, we have the “<i>Quick ship</i>” releases, which …

BIGBANG

Ten Myths About Machine Learning

Machine learning used to take place behind the scenes: Amazon mined your clicks and purchases for recommendations, Google mined your searches for ad …

Software Engineering

European Union pledges free Wi-Fi for all citizens by 2020

Following the annual State of the Union Address this week, the European Commission has announced plans to bring free Wi-Fi in public spaces by 2020.<p>“We propose today to equip every European village and every city with free wireless internet access around the main centres of public life by 2020,” …

Europe

Why science demands a leap into the unknown

While studying for his PhD in physics, Uri Alon thought he was a failure because all his research paths led to dead ends. But, with the help of …

Science

Why ROC: ITX

ITX Executive Vice President of Strategy Sean Flaherty discussed his company's evolution as a technology firm in our Why ROC conversation Wednesday …

Telecoms

What Airbnb Understands About Customers’ “Jobs to Be Done”

On a recent business trip to London, I surprised the conference organizers by turning down the opportunity to stay at the posh hotel hosting the conference in favor of a rather modest Airbnb flat. The hotel was clearly much more luxurious. The flat would require me to take the tube or an Uber to …

Airbnb

Concept Mapping for Designers of the Future

Photo by André M. PennycookRecently, Cooper and the Speculative Futures group teamed up to conduct a joint workshop introducing designers to <i>Concept</i> …

Design

Main menu

0:11 It's funny the things you forget. I went to see my mother the other day, and she told me this story that I'd completely forgotten about how, …

Information Overload

How IDEO Designers Persuade Companies to Accept Change

Every design project extends beyond the brief. No matter how straightforward and discrete a project seems at first, it will unfold in the context of a complicated, networked, and messily human organization. That means that part of a designer’s job must be to design tools, conversations, …

Design

The CEO guide to customer experience

Companies that create exceptional customer experiences can set themselves apart from their competitors.<p><b>What do my customers want?</b> The savviest …

Customer Experience

The Irony Of Apple's War On Design Theft

In a recent podcast, all-star designer Michael Bierut discusses why he doesn’t stand with Apple.<p>Because of a zany series of precedents dating back over a century, Samsung was forced to pay Apple $548 million for lifting elements of the iPhone's design for their Galaxy smartphones and tablets. The …

Machine learning and data: the modern CIO’s chicken and egg

Machine learning is rightly heralded as the next step in the big data analytics and business intelligence (BI) revolution. But, as many organisations …

How machine learning will transform hospitality

The hospitality industry has not always been at the forefront of high-tech innovation or implementation. Until recently, most of the bookings, …

Software Engineering

“Leadership Qualities” vs. Competence: Which Matters More?

There’s sometimes a disconnect between how we talk about leadership qualities (we tend to use words like <i>authority</i>, <i>power</i>, and <i>emotional intelligence</i>) and what we actually require from the people leading teams and other working groups (arguably, competence and a deep knowledge of the specific work …

Maintaining Quality at a Breakneck Pace

How we design, develop and architect digital products is changing at a break-neck pace. Every week we are hearing about new breakthroughs in tools, …

Software