The Extreme Entrepreneur

By Sean Flaherty | Business ideas on the edge of disruption.

What do Uber, Volkswagen and Zenefits have in common? They all used hidden code to break the law.

“No ethically-trained software engineer would ever consent to write a DestroyBaghdad procedure. Basic professional ethics would instead require him …

Uber

The MVP is dead. Long live the RAT.

Why you should focus on <i>Riskiest Assumption Tests</i> and forget about MVPs.<p>There is a flaw at the heart of the term Minimum Viable Product: it’s not a …

Product Management

Here's how American workers' wages have changed since 1960

When we talk about the money that the “average” American worker makes, we are usually referencing a “median” or “mean” income statistic.<p>While this number can be useful in many different contexts, it can also be extremely limiting. The reality is that there’s a very wide range of incomes out there, …

Economics

Snap Inc. quietly created a foundation to support arts and education

We've known for a while that Snap Inc. confidentially filed for an IPO, but the official paperwork (also known as the S-1) is out and full of juicy new details. In addition to insight on how many people use Snapchat on the daily and how much ad revenue the company has brought in, the document also …

Education

Look Who's Running IT Now!

As CIO Executive Partners at Forrester, we meet technology leaders in almost every industry sector. One theme is clear: The typical career path, …

Leadership

Mozilla Unveils Appropriate Rebrand For Their Open Internet Goals

Mozilla has had a few different looks during its 18-year history, but none have ever been quite as appropriate, or quite as wonderfully geeky, as …

Mozilla

Security is the categorical imperative of the Internet of Things

If it isn’t secure, it shouldn’t be allowed on the Internet. There, I said it.<p>The litany of increasingly menacing cyber hacks, breaches and blockages of 2016 casts a dark shadow on our collective rush to innovate. While not responsible for every new attack, the rise of the IoT has demonstrably …

Design automation — An interview with Matt Cooper-Wright, from IDEO

The design process goes as far as it can with the resources that we have on hand. Automating the right parts of our workflow can bring our…Continue …

Design Thinking

How Functional Animation Helps Improve User Experience

Since humans are visually driven creatures, the impact of imagery only increases with the help of animation. Our eyes innately pay attention to …

UX Design

Bragging Rights

How to Pull Your Customers over the Advocacy Threshold with Technology<p>With the Loyalty Ladder, we explained how our customers move through their …

Digital transformation is about more than new technology

Marketers at Argos, Microsoft and Citi Bank have urged brands to acknowledge that people now work for purpose, not just money, which they will need …

Digital Transformation

Don’t Become a Victim of One Key Metric

The One Key Metric, North Star Metric, or One Metric That Matters has become standard operating procedure in startups as a way to manage a growing …

Artificial intelligence 'judge' developed by UCL computer scientists

Software program can weigh up legal evidence and moral questions of right and wrong to predict the outcome of trials<p>Artificial intelligence software that can find patterns in highly complex decisions is being used to predict our taste in films, TV shows and music with ever-increasing accuracy. And …

The Guardian view on big data: segmentation feeds discrimination

Facebook’s fine-grained knowledge of its audience makes some very worrying choices far too easy<p>Everything on the internet gets paid for, one way or another. If you’re not paying yourself, you’re some other player’s currency. The customer is the advertiser, and you, your friendships and your beliefs …

Why Organizations Fail to Innovate

<b>Organizations that have all the money, talent and technology in the world are struggling to innovate with deadly consequences. Why?</b><p>They get real …

Innovation

Why I changed how I apologize to customers

When I first started working in customer support I was scared to admit that <i>anything</i> could be wrong with our system. It felt like some scary legal …

Customer Service

Earth Talk: Fritjof Capra - The Systems View of Life

These 10 Employee Skills Will Soon Be In Huge Demand

A new infographic shows that six key factors are driving the change we’re seeing right right now: extreme longevity, the rise of smart machines and …

Paul Ford: What Is Code? | Bloomberg

Remember Netscape, the first huge commercial Web browser? In 1995, as Java was blooming, Netscape was resolving a problem. It displayed Web pages …

A Technical Follow-Up: How We Built the World’s Prettiest Auto-Generated Transit Maps

by Anton Dubrau<p><i>Six weeks ago, we launched Transit Maps, and wrote</i> <i>this blog post</i> <i>about why we took on the mammoth task of creating</i> …

Want an Apple Watch? For some Aetna customers, it’ll soon be covered

Apple “thrilled” to partner with Aetna and turn devices into medical hubs.<p>On Tuesday, health insurance giant Aetna announced that it’s starting a new …

Smartwatches

You Too Can Become a Machine Learning Rock Star! No PhD Necessary.

A company called Bonsai joins a movement to democratize machine learning. Get ready to build your own neural net.<p>If you are a strong-armed NFL …

How We Build Products At Drift (The Burndown Framework)

In the world of product management, we oscillate between two ends of a spectrum. Both, not ideal.<p>On one end, we have the “<i>Quick ship</i>” releases, which …

Ten Myths About Machine Learning

Machine learning used to take place behind the scenes: Amazon mined your clicks and purchases for recommendations, Google mined your searches for ad …

Machine Learning

European Union pledges free Wi-Fi for all citizens by 2020

Following the annual State of the Union Address this week, the European Commission has announced plans to bring free Wi-Fi in public spaces by 2020.<p>“We propose today to equip every European village and every city with free wireless internet access around the main centres of public life by 2020,” …

Brexit

Why science demands a leap into the unknown

While studying for his PhD in physics, Uri Alon thought he was a failure because all his research paths led to dead ends. But, with the help of …

Science

Why ROC: ITX

ROCHESTER, NY (WROC-TV) - ITX Executive Vice President of Strategy Sean Flaherty discussed his company's evolution as a technology firm in our Why …

Innovation

What Airbnb Understands About Customers’ “Jobs to Be Done”

On a recent business trip to London, I surprised the conference organizers by turning down the opportunity to stay at the posh hotel hosting the conference in favor of a rather modest Airbnb flat. The hotel was clearly much more luxurious. The flat would require me to take the tube or an Uber to …

Harvard Business Review

Concept Mapping for Designers of the Future

Photo by André M. PennycookRecently, Cooper and the Speculative Futures group teamed up to conduct a joint workshop introducing designers to <i>Concept</i> …

UX Design