Sean Flaherty

4,477 Added | 4 Magazines | 8 Likes | 3 Following | 31,533 Followers | @sflaherty | Man about the world kicking butt with technology. I am passionate about innovation, technology, entrepreneurship and how they all connect. I deeply believe in the power of technology to improve the world.

Are You Listening to Your Customers?

In today’s society, listening to one another has unfortunately become something that is neglected. Imagine, if everyone listened to one another and …

Customer Service

The art of creating a good empty view

Start to create empty views that turn bad experiences into delightful ones that will set your product apart from the rest.A good empty view tells a …

UX Design

How To Develop Goals In A Usability Test

Usability is the glue that sticks your user to your web and mobile designs. A well-designed user interface (UI) does not mean much if your users do …

Usability

How Design Thinking Is Improving Patient-Caregiver Conversations

Technical developments tend to grab the headlines in health care. Predictive analytics, telemedicine, electronic health records — technology is rightly seen as a transformative force in health delivery.<p>But it’s not the only one. At Rotterdam Eye Hospital, hospital administrators have found that …

Health Care

Top 10 User Experience (UX) Design Misconceptions

You can have a great idea for a new product or tool, but in the digital-first world you need killer UX to create a breakthrough experience.

UX Design

Uber partners with NASA ahead of flying taxi initiative

Uber continues to aim for the sky.<p>The tech company has partnered with NASA to help it develop air traffic management systems for its flying taxi initiatives, chief product officer Jeff Holden said on Wednesday. Holden made the announcement atWeb Summit, a technology conference in Lisbon.<p>In April, …

Uber

9 types of people who never succeed at work

Experience and knowledge are rapidly losing their relevance to success in the workplace. Harvard economist David Deming studied workplace tasks from …

Five Fifty: The digital effect

Don't have a profile? Create one.<p>Please create a profile to print or download this article.<p>Create a profile to get full access to our articles and …

Marketing

Forget The 10,000-Hour Rule; Edison, Bezos, & Zuckerberg Follow The 10,000-Experiment Rule

<b>Deliberate experimentation is more important than deliberate practice in a rapidly changing world.</b><p>Most people think that Edison invented the first …

Creativity

The billion dollar widget steering the driverless car industry

The billion-dollar widget steering the driverless car industry<p>No matter what it took, David Hall was going to kill that clown. He maneuvered Drillzilla for another ramming run. The robot was squat and heavy, with serrated blades coming off one end and a sharp drill whirling on the other. Across the …

Steve Wozniak

'Mind-reading' brain-decoding tech

Researchers have demonstrated how to decode what the human brain is seeing by using artificial intelligence to interpret fMRI scans from people …

The Brain

This 500-pound drone that can carry you around is ready for test flights

The dream of Americans flying inside a drone just moved one step closer.<p>Ehang 184, the eponymous giant, 500-pound drone first introduced at CES 2016 …

Drones

Voice and facial recognition could help AI surpass humans in emotional intelligence

I’ve spent a number of years studying artificial intelligence, and, until recently, I believed emotional intelligence would remain one of the core advantages left to humans after AI takes over most tasks requiring memorization and logic.<p>The more I have looked into this area, however, the more …

Artificial Intelligence

Mercedes uses art deco inspiration for electric car concept

Luxury vehicles from the 1930s were nearly aircraft carrier-long. It was the art deco era dominated by seemingly never ending clean lines. So it's no surprise that the Vision Mercedes-Maybach 6 Cabriolet is over six meters long (about 20 feet) and has a single line that runs the length of the …

Transportation

Rochester > The Event > The Event

DISH IT OUT - Saturday, November 4, 2017<p>A one of a kind culinary experience. NCMEC/NY is bringing together Rochester’s finest <b>chefs</b>, and exciting …

Restaurants

Why design agencies should embrace sprints

I’ve spent many years on both sides of the agency divide — first as a co-founder of an agency (that just turned 16 years old!) and now as a client …

UX Design

Where Have The Users Gone?

Step 1: Build an app. Step 2: Get users hooked to it. Step 3: Profit. It sounds simple and, given our umbilical ties to cell phones, social media, …

Pacman

Customers 2020: The Future of B-to-B Customer Experience

Customers 2020:<br>A Progress Report<p>More Insight for a New Decade<p>In 2013 Walker released an eye-opening preview of B-to-B customer experience in the year …

Game-Changer

<i>This is the tenth of a series of weekly posts where I will answer a few common questions about innovation. Please feel free to add your own response.</i> …

Innovation

Innovation vs. Invention vs. Creativity

There is so much talk about innovation these days, it’s hard to sometimes distinguish the signal from the noise. In fact, the word innovation …

Creativity

Seth's Blog

Of course everyone wants to reach the maximum audience. To be seen by millions, to maximize return on investment, to have a huge impact.<p>And so we …

Marketing

Adventures in conversational interface: designing for the Amazon Echo

A writer without words, a singer without melodies, a painter without images: imagine if you had to do your job without the tools you normally use.<p>I’m …

UX Design

What To Do If Your Product Isn’t Growing

How ‘Critical User Journeys’ can help a product take off<p>As a founder, product lead at Pinterest and PM for a couple products at Google, as well as a …

Product Management

Design Thinking Trump (s) Big Data. Kardashian.

Creating Personas – One Pot Projects

A guide, not a template<p>The first thing a good UX Designer <i>should</i> tell you about creating a persona is that if you just blindly follow a template, you …

J. Crew vs. Domino's: Competition in the Digital Age

Technology has shifted the balance of power from brands to the individual consumer. No longer is a consumer confined to selections on display in …

The Importance of Cognitive Bias in Experience Design

<b>Design can benefit immensely from cognitive bias.</b>Specifically, design can benefit from thinking of cognitive biases as keys to efficiency and …

Behavior

Cognitive bias cheat sheet

Information overload, lack of meaning, the need to act fast, and how to know what needs to be remembered for later.<p>Great, how am I supposed to …

Behavior

The Evolution of Design with Culture Thinking

Why we should think about culture before we designIt used to be Hollywood that drives culture but now, it’s Silicon Valley.It seems to me that rarely …

Design Thinking

6 storytelling principles to improve your UX

Crafting a good experience is like telling a good story<p>Stories are core to various activities, tools and methods applied in UX.<p>Stories are how we …

UX Design