People and Retail

By Sergio Caredda | A magazine about the key trends in Retail (both digital and physical) and their impact on People Management and HR. With an handpicked collection of articles.

In Fashion, the Beauty of Looking Back

<i>In the age of the heritage brand, does looking forward necessarily mean looking back?</i><p>THE ARCHIVES OF BALENCIAGA, the 100-year-old fashion house, are held in a raw concrete warehouse space in Paris. There are 6,000 items in total — sculptural silk ball gowns and cocoon-shaped coats and a …

Demna Gvasalia

To Save Retail, Let It Die

The store of the future will become the most powerful media channel available to a brand, offering customer experiences that are the most profitable product a retailer can sell. But to get there, retail as we know it must die.<p><b>TORONTO, Canada</b> — In 2011, in what has now become retail folklore, Ron …

eCommerce

How Fashion’s Most Talked-About Start-Ups Are Actually Performing

From Rent the Runway to Refinery 29, BoF separates the break-outs from the flameouts.<p><b>NEW YORK, United States</b> — Rent the Runway. Birchbox. Warby Parker. By now, you know their names, as well as their backstories: the venerable start-ups that have played a major hand in irrevocably transforming the …

Startups

The Case for Investing More in People

“Productivity isn’t everything, but in the long run it is almost everything,” wrote Paul Krugman more than 20 years ago. “A country’s ability to improve its standard of living over time depends almost entirely on its ability to raise output per worker.”<p>There is a virtuous cycle between productivity …

Harvard Business Review

‘It’s fashion without a capital F’ – Swedish stores step up high street invasion

With H&M launching two new brands in central London – Weekday and Arket – what is it that has made British shoppers fall for Scandi style?<p>It gave us woolly jumpers, cosy socks and bobble hats – now Scandinavia is tightening its grip on the high street with what some in the fashion world are …

H&M

Chinese luxury consumers: More global, more demanding, still spending

Even as growth slows, there’s a sizable, and sophisticated, pool of luxury shoppers in China. But brands need to take a new approach to keep them …

Luxury

Foot Locker has a Nike problem

Foot Locker sells sneakers and clothes from many of the top brands in the sportswear industry, and Nike, including its Jordan brand, is by far the label that dominates its stores. Last year, about 68% (pdf, p. 26) of the products Foot Locker purchased came from Nike, according to the company’s …

Sneakers

One of Starbucks' former biggest advantages may be turning into a huge problem for the chain

• <b>An analyst downgraded Starbucks shares, saying the chain's large number of US locations is cannibalizing sales.</b>• <b><br>A Starbucks location has on average more than three others within a mile, according to the analyst.</b>• <b><br>Starbucks has struggled to increase traffic in recent months — and oversaturation may be</b> …

Trends

Multilevel-marketing companies like LuLaRoe are forcing people into debt and psychological crisis

“I was urged to stop paying my bills to invest in more inventory. I was urged to get rid of television. I was urged to pawn my vehicle. I just had to get on anxiety meds over all of it because I’ve started having panic attacks.”<p>In June 2016, Sophie (name changed) quit her job in the suburbs of Fort …

U.S. Census

Amazon owns a whole collection of secret brands

When you go to Amazon.com, what are you looking for? Products from the brands you recognize, or perhaps just the cheapest ones—assuming the ratings aren’t terrible?<p>After decades of selling products—and knowing exactly what people are buying, and when they are buying it—Amazon has started cutting …

Amazon

Now at Saks: Salt Rooms, a Bootcamp and a Peek at Retail’s Future

I entered a neon-lit chamber the size of a phone booth and sat on the bench as instructed. Pink Himalayan salt bricks formed the walls, and pink salt crystals crunched beneath my shoes.<p>As the mood lighting changed from fuchsia to gold, hidden speakers piped in birdsong and gentle piano music. Soon, …

Saks Fifth Avenue

Adidas has found that models and bloggers, not athletes, are the key to selling sportswear to women

When the major sporting apparel brands look ahead to the next few years, women are consistently one of the key groups they want to reach to improve sales. Historically, many activewear manufacturers have paid more attention to men. Now, however, they’re realizing there’s a large—and active—part of …

Adidas

For Outdoor Voices, Opening Stores Is All About Building Community

Is the "retail-pocalypse" even real? For venture capital-backed, digital-first, direct-to-consumer fashion brands, it doesn't seem to apply. And …

Trends

Private equity and retail — a match made for striking

Time after time, private equity firms swoop in to rescue faltering retailers. But are they doing more harm than good?

J.Crew

AI and the retail store of the future

When it comes to artificial intelligence (AI), both reporters and consumers tend to focus on big, bold, and very sexy stories, like autonomous self-driving cars or machines beating human world champions at games like chess, Go, and even <i>Jeopardy</i>. And I’ll admit, those stories are very cool, and they …

Artificial Intelligence

Retailers Are Dying To Be Colette, So Why Did The Store Close?

Rethinking Who Menswear Is Designed For

Kirrin Finch is designing masculine clothing for anyone that wants to wear it.<p>“This is ridiculous,” Laura Moffat says as she shoves her iPhone into the front pocket of her khakis. To no one’s surprise, it doesn’t fit. “Just look at my pants! What am I going to do with this?”<p>She takes it out and …

Clothing

What will become of the retail worker after the 'apocalypse?'

Retail bankruptcies aren’t the only numbers approaching recession-era levels.<p>With store closures topping 6,000 for the year, the number of announced …

You Don’t Really Know How (Un)Talented You Are, According To Science

But don’t freak out–neither does anybody else.<p>First, the good news: There’s a spate of new technologies to help companies measure and predict their employees’ talents, and it’s only a matter of time before artificial intelligence becomes a normal part of the hiring process. But now for the bad …

Leadership

How Retail Can Thrive in a World Without Stores

Historically, shopping has been a sensory experience. Store associates served as personal shoppers, helping customers pick out items. Shoppers gauged quality by the look and feel of a product. They asked for sales associates’ opinions when they tried on clothes. It was as much an emotional …

Trends

Consignment Startups Win by Breaking the Rules of Retail

What The RealReal and ThredUp are doing hints at the future of consignment.<p>After reading Marie Kondo’s iconic <i>The Life</i><i>-</i><i>Changing Magic of Tidying Up</i> — which she says she “hated” — Bethany, 29, who lives in Queens, felt the need to purge her closet. She started using ThredUp to dispose of the clothes …

Trends

Sephora Is Experimenting With A Boutique Format To Prepare For The Retail Apocalypse

The makeup retailer’s large-scale stores are still thriving, but a new intimate location in Boston shows that it’s thinking about its next act.<p>If you’re out at a shopping center, you’ll likely spot one of the more than 400 Sephora locations around the country. In fact, you can’t miss them. They’re …

eCommerce

Millennials, as Seen by Corporate America

RETAIL IN AMERICA<p>The sought-after millennial demographic—those born between 1980 and the early 2000s—is frequently cited by corporate executives as they scramble to understand the generation's likes and dislikes. The Journal reviewed a year’s worth of company transcripts to see what CEOs say they …

Millennials

Why retailers are going all in on subscription services

Stitch Fix, Amazon Prime Wardrobe, Trunk Club, Rent the Runway and a growing list of subscription services streamline shopping for busy customers, …

Trends

How Broken Is Retail? Not Much If You Look At TJX

When I walk into a T.J. Maxx store, I get excited about the products, the throngs of customers and the values the store offers. It is different from my visits to Macy’s or Nordstrom stores, where everything is rigid and almost has a museum quality. That is undermining retail.<p>A rare bright spot is …

Trends

Forget Sustainable Collections, We Need A Sustainable Fashion Industry

©WGSN<p>Fashion and sustainability aren't two words you often see in the same sentence. An adjective that evokes images of industry and ecology, "sustainable" is actually coming into fashion when describing, well, fashion. And as Director of Denim at WGSN, I can tell you this is very good news for our …

Sustainability