People and Retail

By Sergio Caredda | A magazine about the key trends in Retail (both digital and physical) and their impact on People Management and HR. With an handpicked collection of articles.

Google’s 3 Secrets To Designing Perfect Conversations

First of all, try to be human.<p>We’ve all been frustrated when talking to a computer. Maybe it can’t understand what you’re saying. Maybe it hears you, but doesn’t understand what you mean. Or maybe it’s just a tedious chat with a cloying personality with whom you’d never choose to associate in real …

Chatbots

Gyms are capitalizing on the death of fashion

It's no secret that consumers, especially younger ones, are more likely to spend money on experiences than clothing these days.<p>So what's a startup selling high-end sportswear to do? Follow the money.<p>Equinox, a luxury gym brand with a high monthly price tag to match, has begun entering into …

Trends

Nearly Half of All Retail Jobs Could Be Lost to Automation Within 10 Years

Between 6 million and 7.5 million retail industry jobs are vulnerable to automation within ten years, according to an exhaustive study released this …

eCommerce

12 Lessons From The 100 Most Creative People Of 2017

These innovative leaders are changing the world through their work in tech, fashion, food, entertainment, and more.<p>As a journalist, maintaining a healthy level of skepticism is a requirement. Sources routinely put their own actions in the best possible light, while undercutting the activities of …

Lin-Manuel Miranda

Here’s The Unofficial Silicon Valley Explainer On Artificial Intelligence

Andreessen Horowitz partner Frank Chen is here to tell you that anyone can utilize the technology, not just members of the “priesthood.”<p>I’m willing to bet you didn’t know that artificial intelligence can help sort cucumbers.<p>It can, and in fact it does. And while AI has gotten massive amounts of …

Artificial Intelligence

Is The Amazon Effect Overrated?

The Amazon Effect.<p>You may have differing definitions of what it means and more importantly what it means if you’re one of the industries affected by the Effect, if you will. Among the many definitions of the term I like this one the best: ”The impact the digital marketplace has on the traditional …

Amazon

The New Retail

This week, LVMH confirmed the launch of 24 Sèvres, its long-awaited return to multi-brand e-commerce. But the once-distinct worlds of online and offline retail are converging, giving birth to a new retail reality.<p><i>Hello BoF Professionals, your exclusive weekly briefing is ready.</i><p>It’s been 17 years …

eCommerce

LVMH and the Next Big Digital Shopping Experience

PARIS — Ian Rogers, chief digital officer of LVMH Moët Hennessy Louis Vuitton, sat in his sunlit office on Avenue Montaigne last month, alongside a large cactus with a mélange of Pucci-pattern skateboards and black and white rock band photographs arrayed on the walls behind him. Using a tattooed …

Luxury

In Copenhagen, Gearing up for a Circular Fashion System

<b>COPENHAGEN, Denmark</b> — Today, in the Danish capital’s otherworldly Koncerthuset, the organisers of the Copenhagen Fashion Summit will ask the global fashion industry to come together and work towards the adoption of a circular economic model. This call to action has already been co-signed by some of …

Sustainability

Surprise Surprise, the Fashion Industry Isn't as Sustainable as It Should Be

Ahead of this year’s Copenhagen Fashion Summit, the world’s most important event dedicated to sustainability in fashion, the Global Fashion Agenda …

Sustainability

Jeff Bezos: Artificial intelligence permeates Amazon's business strategy

Dive Brief:<p>Artificial intelligence and machine learning have become a "horizontal enabling layer" influencing many of Amazon’s endeavors beyond the …

A New Goal-Setting Framework For A Team That Doesn’t Work on Projects Together

Goal-setting has always been one of my favorite activities. I love the feeling of accomplishing something within a set timeframe and getting to cross …

Why You Need To Hire Job Candidates With These Three “Weaknesses”

One personality expert says hiring managers need to stop downplaying candidates’ flaws.<p>Facebook’s Head of People told <i>Fast Company</i> last week that her team of recruiters works hard to uncover candidates’ strengths. Most companies try to do much the same. They assess the qualities and skills they …

Leadership

Is Pay Transparency Right For Your Company? We Asked A Few That Tried It

Pay transparency isn’t that common, but with the fight for equal pay still raging, should it be?<p>When Berlin-based education startup CareerFoundry flattened its hierarchy last year, all the company’s managers lost their titles. At that point, cofounders Raffaela Rein and Martin Ramsin thought it …

Salaries & Wages

Why Urban Outfitters’ Boys’ Club Is a Problem

The popular retailer’s board is nearly all older, white, and male — and shareholders aren’t happy.<p>Quick: What’s the first thing that comes to mind when you think of shopping at Urban Outfitters? Is it “too much money for something I can get for half the price at a thrift store and have it be way …

Governance

It's more than Amazon: Why retail is in distress now

With more than half of 2017 still ahead, the retail industry is seeing a record-setting pace for bankruptcy filings and store closings — and more are …

eCommerce

The Newness Imperative: Innovate or Fade

With fewer ‘virgin’ markets left to tap, established consumers now drive luxury demand — and they want something new — with significant consequences for creative strategy, says Luca Solca.<p><b>LONDON, United Kingdom</b> — Luxury demand is dynamic and not just in response to swings in fashion. Just a few …

Luxury

Can Fashion Brands Tap the Transformation Economy?

By Lauren Sherman<p>Luxury spending is shifting from stuff to experiences to personal transformations, where a better you becomes the product.<p><b>1,580</b> Shares Comment<p>The luxury conglomerate is dipping a toe into the 'experience economy' with Clos19, a new e-commerce platform for its Moët Hennessy wine and …

Fashion

Can Wal-Mart’s Expensive New E-Commerce Operation Compete With Amazon? - Bloomberg

Last summer, Marc Lore, founder and chief executive officer of e-commerce startup Jet.com Inc., sat down to record a private video for the top …

eCommerce

Get ready for the regional shopping mall apocalypse

Fragile ecosystems poorly suited to a changing world.<p>The overall American economy is in reasonably healthy shape right now, but there’s one area of the economy that’s struggling: regional shopping malls.<p>The problems are trickling down, essentially, from the department store sector, which has been …

eCommerce

Why Do So Many Managers Avoid Giving Praise?

One of the most difficult parts of a manager’s job is giving feedback. In a survey of 7,631 people, we asked whether they believed that giving negative feedback was stressful or difficult, and 44% agreed. When talking with managers about giving feedback we often hear comments such as, “I did not …

Employment

Gig Work Doesn’t Have to Be Isolating and Unstable

With the rise of the so-called “gig economy” has come debate about how companies treat the people who “work” for them. Much of this criticism asks whether gig workers are underpaid, overworked, or subject to exploitation and even abuse. More fundamentally, others have asked whether gig work, …

The Workplace

Made-To-Order Clothing Is An Opportunity Tailor-Made For Amazon

Fashion industry insiders love to count Jeff Bezos and Amazon.com out when it comes to unlocking the secret world of fashion. From their perspective, Bezos may know how to sell clothing, but he doesn’t know <i>fashion</i>, which is why the success Amazon.com has found in retailing more utilitarian and …

Jeff Bezos

'Not dead, just changing': What the future holds for the American mall

If the mall killed Main Street, then this must be Main Street’s moment for schadenfreude.<p>Real Estate Investment Trust stocks have dropped 18% in the …

Trends

Study: 89% of retailers will arm associates with mobile tech in next 3 years

Dive Brief:<p>About 89% of retailers plan to put mobile solutions in the hands of their store associates over the next three years, according to new …

eCommerce

Starbucks brews growth with bet on mobile ordering and payments

Dive Brief:<p>Starbucks missed Wall Street expectations on sales in the second quarter of fiscal 2017, but new CEO Kevin Johnson said the company’s …

Trends

Brands Are a Lot More Responsible for Terrible Factory Conditions Than They Want You to Think

Workers in LA factories experience hot, dusty, rat-infested conditions.<p>Jenny D. moved to California in 2012 on a tourist visa, intending to take a job as a domestic worker. Her employer, who brought her from Malaysia, promised to pay her $1,000 a month. Instead, Jenny (whose name has been changed …

Immigration

Decoding Amazon's Fashion Ambitions

Getting consumers to buy luxury products on Amazon.com is just one small piece of a much wider strategy to disrupt the fashion industry like never before.<p><b>NEW YORK, United States</b> — In 2012, Amazon debuted its first fashion advertisement. It was reminiscent of an American Vogue spread and featured a …