People and Retail

By Sergio Caredda | A magazine about the key trends in Retail (both digital and physical) and their impact on People Management and HR. With an handpicked collection of articles.

How Thinking Like a User Can Fuel Business Growth

Investing in usability testing -- learning to see through users' eyes -- can be a game changer for not only customers, but also for the businesses serving them.<p>While user experience was once considered the realm of programmers and web designers, that's no longer the case. By 2020, the user …

UX Design

Sergio Caredda, Senior Director, HR Business Partner DTC EMEA at VF Corporation "Preparing global brands for digital transformation" - Fashion Week

Sergio Caredda, Senior Director, HR Business Partner DTC EMEA at VF Corporation “Preparing global brands for digital transformation”<p><b>TOM ROYAL: VF is</b> …

7 Human Resource Best Practices | A Mini-Guide to HRM

Human Resource best practices have been around for decades. They have served as guidelines for many HR professionals. But what do they entail, and …

To Compete with Amazon, Big-Name Consumer Brands Have to Become More Like It

Over the last decade, e-commerce has imposed a painful profit squeeze on big-box retailers, resulting in layoffs, store closings, mall reconfigurations, and even bankruptcies. With no reprieve in sight for retailers, the online world is poised to do the same to brand-name consumer products …

Customer Experience

Is Macy's about to reinvent the department store?

With an investment this week in retail-experience startup b8ta and the acquisition of Story, the venerable retailer is poised to reclaim its position …

Is e-commerce killing the merchant buyer?

Not likely, thanks in part to technology that is empowering talented retail merchants and creating opportunities for brands.

'This Is a Huge Scandal:' Amazon Slammed for Destroying As-New and Returned Goods

Amazon is destroying “massive amounts” of as-new and returned items in Germany, according to a report from business weekly <i>WirtschaftsWoche</i> and news …

The Old Fashion System Is Setting New Designers up for Failure

The market is changing, but the fashion system isn’t changing with it.<p><b>NEW YORK, United States</b> — In early November, the Council of Fashion Designers …

Michael Kors

Managers Are a Dying Breed. Here's What You Must Have Instead

Why managers need to become leaders of disruption in this ever-changing business environment.<p>The crisis of leadership grows, as companies struggle to adapt to change. We have a rise in part-time workers, the growth of the gig economy, evolution of technology, an increase in virtual teams, and an …

Innovation

Fashion Got Woke. But at What Cost?

Apparel brands increasingly inject activism into their marketing campaigns, in a high-risk, high-reward strategy.<p><b>NEW YORK, United States —</b> One week …

GMB Amazon probe finds ‘terrible conditions’ for warehouse staff

A 124,000 strong petition supporting Sainsbury's shop floor staff's working rights was submitted yesterday to the company’s headquarters by …

Millennials And Gen Z Have Lost Trust And Loyalty With Business

In the most recent Deloitte Millennial Survey released May 15, 2018—where the firm surveyed 10,455 millennials and 1,844 Gen Z youth from around the globe—there is a dark and foreboding pattern emerging.<p>According to the results, “opinions about business’ motivations and ethics, which had trended up …

Generation Z

McDonald's Is Getting Rid Of Store Cashiers As Walmart Brings Them Back

McDonald’s has certainly gotten more high tech recently. At least, as far as taking orders and getting paid anyway.<p>The cashiers and burger flippers have always been at the heart of a McDonald’s restaurant. Cashiers took the orders and the burger flippers fulfilled them. There were also a few …

This one image keeps Walmart up at night. Here’s what the company is doing about it

Lauren Thomas | CNBC<p>| @laurenthomasx3<p>A picture is truly worth a thousand words.<p>Speaking at a media briefing at Walmart's annual shareholders meeting …

Walmart

Why Zara is investing in in-store tech to drive online sales in the UK

Zara is looking to bridge the gap between brick-and-mortar and e-commerce with the help of an updated London flagship heavy on in-store …

These three skill sets will ensure you’ll never be out of work

The greater adoption of artificial intelligence and automation will undoubtedly reshape the workforce and the skills people need to stay employed. And according to a report released by McKinsey Global Institute during the VivaTech conference in Paris today (May 24), there are three core skill …

Artificial Intelligence

These are the three things to invest in to build employee loyalty

Before you consider a new benefit or program, think seriously about these three key areas.<p>At a time with exceptionally low unemployment levels, Glassdoor research says that more than one-third of employers expect more employees to quit this year. How can you retain them? By making the right …

Employee Engagement

Goop’s Winning Retail Formula? It Doesn’t Have to Pay for Its Stores

Brands like Saks Fifth Avenue and Cadillac sponsor Goop’s pop-ups in exchange for exposure to its customers.<p>At Goop’s latest pop-up store in the ritzy Hamptons village of Sag Harbor, you can find a full assortment of luxury goods that Gwyneth Paltrow’s lifestyle brand is known for: marble kitchen …

eCommerce

Here’s what Starbucks employees will be learning about bias today

An expert who leads daylong unconscious-bias training considers what the coffee chain’s 175,000 staff are likely to encounter (and whether it will work).<p>Starbucks is closing 8,000 of its U.S. stores today for racial-bias training, which begs the question: What will the coffee giant’s employees …

Employment

The one retailer that Amazon can’t seem to destroy is in cosmetics

Amazon is becoming one of the most important channels in beauty.<p>In Beauty and Personal Care, each of the top 10 categories on Amazon’s US store are growing by at least 24% year over year, with some categories nearly doubling in size since the first quarter of 2017. Luxury products are particularly …

eCommerce

The Problem With Buying Cheap Stuff Online

Sites like Wish.com are taking out the middleman in retail. Will customers like this new dynamic?<p>The package came in a small black box, covered in tape. It had no return address. Under layers of packaging, there was a box labeled Smart Watch, with no brand name. Inside the box was the watch itself, …

How Do Consumers Choose in a World of Automated Ordering?

The term “frictionless commerce” is widely used to describe how digital technologies are blending product purchases seamlessly into consumers’ daily lives. In the ultimate manifestation of frictionless commerce, purchases will be automatically initiated on behalf of consumers (with their advance …

Which brands inspire consumers the most with their missions

An annual survey asks people about how inspired they are by the missions of big companies (Amazon, Facebook), nonprofits (the Red Cross, Doctors Without Borders), and even social movements like the Women’s March. What can we learn from their answers?<p>In the new ranking of American brands, St. Jude’s …

Red Cross

SpongeBob to Supreme: How Vans Became the Brand That Can Do No Wrong

Most sneaker brands have a founding myth — the Nike waffle iron, the adidas Olympic spikes. From these improbable stories come the totems of our time.<p>…

Why We Need To Talk About Transparency In Fashion

“It’s all your fault,” Simon Collins, founder of Fashion Culture Design and self-proclaimed provocateur, told the Copenhagen Fashion Summit of the …

Sustainability

Faster fashion: How to shorten the apparel calendar

To get new styles into stores more quickly, fashion companies must improve internal collaboration, tap into consumer insights, and start to digitize …

Fashion’s Woman Problem

On Monday, just days after its graduation ceremony, Parsons School of Design will hold a gala benefit, complete with Solange Knowles, a student fashion show, prizes — and a room filled with women.<p>Eighty-five percent of the graduating class of fashion majors is female, just as it is at the other …

The companies that are changing online shopping in a subtle, but radical way

You get home from work and there they are, the new pants you ordered. When you try them on though, happy anticipation turns to empty disappointment. The flowing cut that looked beachy and easy online appears downright dowdy in your bathroom mirror. Even though you ordered two different sizes, …

Clothing

The Glass Runway: Our Exclusive Survey on the State of the Fashion Industry

Think of fashion and you most likely think of women—the stiletto heels, the supermodels, the feminist-​slogan tees. Stereotypical? Yes. But there is some truth to the oft-memed words “Women be shoppin’.” Fashion is fueled by women: We spend, on average, three times what men do on clothing for …