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Sergio Caredda
Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

Meet the Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You

propublica.org - by Ken Armstrong, Justin Elliott and Ariana Tobin

Arise Virtual Solutions, part of the secretive world of work-at-home customer service, helps large corporations shed costs at the expense of workers. …

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