The Full Monty

By Scott Monty | Virtually everything. Curated links for those interested in digital, customer experience, leadership, communications and more.

Predictions for 2018

<b>2018 Time Person of the Year:</b> Robert Mueller.<p><b>Chief Justice Roberts swears in Mike Pence as the 46th US President.</b> It’s not that the administration …

Margrethe Vestager

18 Exponential Changes We Can Expect in the Year Ahead - MIT Technology Review

<i>Azeem Azhar is a strategist, product entrepreneur, and analyst living in London. He is the curator of the weekly newsletter</i> Exponential View<i>, from</i> …

Intelligence

Facebook bravely admits that it is a problem, and suggests we spend more time on Facebook

On Dec. 15, a strange post went up on Facebook’s corporate blog. It was strange because it suggested that Facebook might, in fact, be bad for you.<p>What solution can the social network provide? The same answer it gives to every question: namely, more Facebook.<p>The post was the latest in Facebook’s …

Facebook

Laptops Are Great. But Not During a Lecture or a Meeting.

Step into any college lecture hall and you are likely to find a sea of students typing away at open, glowing laptops as the professor speaks. But you won’t see that when I’m teaching.<p>Though I make a few exceptions, I generally ban electronics, including laptops, in my classes and research …

Education

Former Facebook executive: 'We have created a tool that's ripping apart the social fabric of how society works'

• <b>Former Facebook executive Chamath Palihapitiya said during a November interview at Stanford that social networks "are destroying how society works."</b>• <b><br>Other early Facebook executives have criticized the company in recent weeks as well.</b><p>Former Facebook executive Chamath Palihapitiya said in an interview …

Facebook admits that social media can be bad for you

• <b>Facebook has acknowledged that too much social media can be damaging to people's mental health.</b>• <b><br>The company is coming under increasing scrutiny about its impact on society.</b>• <b><br>A former Facebook exec recently said social networks are "destroying how society works."</b><p>Facebook acknowledged on Friday that too …

Google CEO Sundar Pichai says AI is more profound than electricity or fire

Google CEO Sundar Pichai, speaking at a taped television event hosted by MSNBC and The Verge’s sister site <i>Recode</i>, said artificial intelligence is one of the most profound things that humanity is working on right now and compared it to basic utilities in terms of its importance.<p>Speaking to <i>Recode</i>’s …

Susan Wojcicki

Facebook’s Virtual Assistant M Is Dead. So Are Chatbots

It’s difficult to remember now, but there was a moment in early 2016 when many in the tech industry believed chatbots—automated text-based virtual …

Artificial Intelligence

Connected Cars May Be The Next Marketing Battleground Says Veteran CMO

When Lisa Joy Rosner decided to join Otonomo, she knew she would be taking her data-driven marketing experience forged at Nuestar and NetBase into uncharted territory — the connected car. Gartner projects that over 50 million connected cars are sold each year in the US and Europe with each vehicle …

Transportation

Nvidia is finally releasing its self-driving car chip

Big gets in the AV arms race<p>Nvidia’s big push into the world of autonomous vehicles has attracted a vast amount of customers for what is still early stage technology — over 320, by the company’s count. This week at CES the company announced that it’s finally making Xavier, an AI chip made for …

Transportation

Toyota unveils custom mobility concept at CES

<i>Las Vegas</i> — Toyota Motor Corp. is joining forces with five other companies to develop a customizable concept vehicle that could foster a variety of …

Transportation

Facebook is shutting down M, its personal assistant service that combined humans and AI

‘We learned a lot,’ company says<p>Facebook M, the text-based virtual assistant that used human workers to train an artificial intelligence system, is ending the human-assisted part of the service after two and a half years. The human-enhanced version of M, which was available through a bot on …

Artificial Intelligence

These are the people paying journalists to promote brands in articles

How some publicists recruit writers to secretly mention or link their clients in stories on HuffPost, Forbes, and other sites.<p>When journalist Dimitar …

Journalism

It Takes Tide

What began as a hoax about a toddler’s temptation to eat Tide Laundry Detergent Pods has snowballed into an all-out phenomenon. Across the internet, …

Viral

Publishers, already shifting dependence from Facebook, are expected to accelerate that in wake of news feed change

Publishers have been working to reduce their dependence on the giant social platform, a trend that’ll likely accelerate now that Facebook says it …

Digital Media

The future of ad agencies has never been more in doubt

A few years ago, Booking.com, a hotel e-commerce site owned by Priceline, worked closely with a media-buying agency to figure out where to allocate its ad budgets.<p>"We’d have meetings where we’d sit down and say, 'We should put this much on YouTube, this much on other sites,' et cetera," Pepijn …

Advertising

Consulting firms will ‘decimate’ ad agencies: Confessions of a marketing consultant

As management consultancies move further into the digital advertising arena, they will make a play for media buying budgets even if they won’t openly …

WPP cuts growth estimates due to weak ad forecasts

WPP, the world's biggest advertising agency and holding group, saw shares fall over 10% Wednesday morning after the group reported slowed growth in …

Markets

Kroger And Rivals In Talks To Buy Wholesale Startup Boxed For Up To $500 Million

One of the highest-profile e-commerce startups is in talks to sell.<p>Online bulk-order wholesaler Boxed has received acquisition interest from grocery giant Kroger and several other major retailers, according to people with knowledge of the situation, with offers already in or expected to arrive next …

eCommerce

Many Consumers Avoid Retailers with Strict Return Policies | eMarketer Retail

Returns are a big thing for consumers. So much so that many avoid shopping at retailers that have strict return policies in place.<p>In fact, more than …

Trends

Sears, Kmart And Macy's Will Close More Stores in 2018

Last year was one of the worst for the retail industry, with record setting bankruptcies and store closings — 8,000 across multiple national chains. And so far, things are not looking up in 2018.<p>On Thursday, Sears Holdings Corp., the parent company of Sears and Kmart, announced it is closing 64 …

Trends

11 Stocks Rattled by Amazon in 2017

This year, Amazon’s actions – some big, like buying Whole Foods Markets; some smaller, like Amazon meal kits – have led to stock sell-offs for a wide range of businesses.

Whole Foods

In 2018, Amazon will turn to private label goods

Amazon has long honed the business of being the middleman — getting brands to sell on its site, letting shoppers pay for and receive those items fast …

Amazon

Amazon Strategy Teardown: Building New Business Pillars In AI, Next-Gen Logistics, And Enterprise Cloud Apps

Seattle-based Amazon is doubling down on AWS and its AI assistant, Alexa. It's seeking to become the central provider for AI-as-a-service.<p>Amazon is …

Amazon

I Can't Fucking Believe How Dumb Facebook's News Feed Update Is

Facebook has been teasing a massive overhaul to the News Feed—its core product—after widespread, utterly deserved criticism that it had acted as a …

Staten Island

One year in, Facebook Journalism Project gets mixed reviews from publishers

A year ago, Facebook launched its Facebook Journalism Project. Led by Campbell Brown, the ex-NBC News anchor who was Facebook’s new head of news …

Digital Media

Facebook Overhauls News Feed to Focus on What Friends and Family Share

SAN FRANCISCO — Facebook introduced sweeping changes to the kinds of posts, videos and photos that its more than two billion members will see most, saying on Thursday that it would prioritize what their friends and family share and comment on while de-emphasizing content from publishers and …

Facebook

Towards a bra-free Instagram experience

Hey Instagram. I was just wondering,<p>does your company collect any user feedback from women?<p>I ask because I <i>am</i> one, and I’ve noticed that my sponsored …

Clothing

Jack Dorsey’s Resignation Letter to Twitter

Over the past couple of years I’ve given Jack Dorsey a lot of shit. To be fair, he’s ruined the world.<p>Okay, maybe that’s a <i>little</i> harsh, but he’s …

Jack Dorsey

Snapchat’s new year-in-review feature is a reminder of how much the app has evolved

Snap is far from the simple ephemeral messaging app it once was.<p>Snapchat is doing something new this year: It’s compiling users’ old videos and photos into an end-of-year highlight video, giving users a chance to look back on some of the snaps they sent during the year.<p>There are a few nuances here. …

Snapchat

Spotify Has New Plan to Take on Radio and Reinvent Podcasts

Spotify, the world’s largest paid music service, will begin offering news and political coverage to lure listeners away from radio and podcasts from …

Buzzfeed

Read This Before You Start a Branded Podcast

We all know that person who won’t. Stop. Talking. About. Podcasts.<p>It took me a while to come around to the magic of podcasts. I was skeptical. Who …

Podcasting

13 Podcasts for a Productive and More Informed 2018

Subscribe to these shows, and your ears will thank us.<p>Though podcasting has been around much of this century, for many, 2017 was the best year in podcast history. After all, so many existing podcasts really got into their groove, and more exciting and informative podcasts hit the airwaves. Heck, I …

Podcasting

Exclusive: Spotify files for its IPO

Music streaming giant Spotify confidentially filed IPO documents with the SEC at the end of December, Axios has learned from multiple sources.<p>Why it …

Spotify

Spotify Hit With $1.6 Billion Copyright Lawsuit Over Tom Petty, Weezer, Neil Young Songs

Wixen Music Publishing files a new lawsuit that also covers music from Rage Against the Machine, The Doors, Steely Dan and many others.<p>As the new …

Steely Dan

In 2017, Netflix users got choosier about the shows they binge-watch

Netflix may be synonymous with binge-watching, buy viewers are learning that, in the age of too-much TV, there are some types of shows that are more binge-able than others.<p>Viewers still stay glued to their screens for hours on end when watching mystery series like <i>American Vandal</i> and <i>13 Reasons Why,</i> …

Netflix

The Fall of Travis Kalanick Was a Lot Weirder and Darker Than You Thought

Silicon Valley CEOs are supposed to be sacrosanct. So how did it all go wrong at Uber?<p>A year ago, before the investor lawsuits and the federal …

Uber

Kodak announces its own cryptocurrency and watches stock price skyrocket

Kodak stock jumps 60 percent after the surprise announcement<p>There’s a growing list of companies that have added language about blockchain or cryptocurrency into their names and mission statements, and it makes sense. Companies that do so see their stocks rise in value afterward. The latest company …

Cryptocurrency

KODAK and WENN Digital Partner to Launch Major Blockchain Initiative and Cryptocurrency | Kodak

KODAKOne platform and KODAKCoin cryptocurrency give photographers a new revenue stream and a secure platform for protecting their work<p><b>Rochester, NY,</b> …

Bitcoin

Update your software today. Seriously.

Chances are you own a smartphone or computer that contains a chip hackers could potentially exploit to get access to sensitive information.<p>That's because billions of devices are affected by two major security flaws revealed by cybersecurity researchers on Wednesday.<p>The flaws -- dubbed Meltdown and …

Information Security

Meltdown and Spectre: Here’s what Intel, Apple, Microsoft, others are doing about it | Ars Technica

Intel, Microsoft, ARM, and others have responded. We dig in.<p>The Meltdown and Spectre flaws—two related vulnerabilities that enable a wide range of …

Information Security

IBM sues Expedia, alleging online travel giant built its business on Big Blue’s patents

IBM is suing Expedia, alleging that the popular travel site has for years been infringing on several of its patents, some of which date back to the …

Patents

The best 2016 presidential election map you might ever see

An elegant solution to a prevailing problem.<p>Anybody trying to illustrate how Americans voted in the 2016 election — or any presidential election, for that matter — are confronted with the problem that while the Electoral College votes by state, very few people live in very big swaths of land in the …

Maps

Three Things B2B Marketers Should Know About Data in 2018 - eMarketer

© 2017 eMarketer Inc. All rights reserved.

Rights & Freedoms

Trends for 2018: Marketers will be more accountable in an uncertain economy

en_GB<p>article<p>Marketers must be able to demonstrate the value and return of any investment to the rest of the business amid rising economic uncertainty.<p>…

Marks & Spencer

WTF is a customer data platform?

Most marketers are familiar with data management platforms and customer-relationship management platforms, but a new type of marketing tech company …

Advertising Industry

Topic Modeling for Marketers: Choosing

Topic modeling is one antidote to the overwhelming volume of content created every day that marketers must understand. In this series, we’ll explore …

Data Science

Topic Modeling for Marketers: The Future

In this series, we’ve explored what a topic model is, why topic models are important, how to build one, and how to choose when topic modeling is the …

Machine Learning

HQ hits 1 million players milestone as trivia app soars in popularity

HQ has hit a milestone of 1 million people participating in its live mobile trivia game today. The app has soared in popularity after being released originally for iOS a few months ago, and has regularly had between 500,000 and 750,000 people playing the trivia game over the recent holidays. HQ is …

Mobile

The Best Management Is Less Management

Photograph by dpa picture alliance archive / Alamy<p>On February 27, 2010, an 8.8 magnitude earthquake struck Chile. It was the fifth strongest …

Leadership

Culture for a digital age

Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no …

Management

Why You Should Surround Yourself With More Books Than You'll Ever Have Time to Read

An overstuffed bookcase (or e-reader) says good things about your mind.<p>Lifelong learning will help you be happier, earn more, and even stay healthier, experts say. Plus, plenty of some of the smartest names in business, from Bill Gates to Elon Musk, insist that the best way to get smarter is to …

Books

The 100 best nonfiction books of all time: the full list

After two years of careful reading, moving backwards through time, Robert McCrum has concluded his selection of the 100 greatest nonfiction books. Take a quick look at five centuries of great writing<p>Robert McCrum reflects on his 100 greatest nonfiction books list The 100 best novels written in …

Literature

The Most Amazing Archival Treasures That Were Digitized This Year

Thousands of priceless images, books, documents, and more are now at your fingertips.<p>What do a 1,275-foot painting, a 1958 photograph of Carrie …

Atlas Obscura

The Full Monty: Enough Already — December 18, 2017

<b>Devices</b> are eating our brains and it's time to take them back; <b>artificial intelligence</b> predictions for <b>2018</b>; unpredictable <b>side effects</b> to ride-hailing …

Artists

The Full Monty: Track Changes — December 11, 2017

Traditional companies put <b>innovation</b> to work and the <b>CIO</b>'s role is changing; <b>women</b> should lead <b>A.I.</b>; bots are stealing your <b>Christmas presents</b>; how …

Artists

The Full Monty: Brave New World — December 4, 2017

Big changes are afoot in a number of industries that will alter our experience with <b>services</b>; prepare your <b>AI</b> now, before it's too late; <b>Detroit</b> is …

Jack Dorsey

The Full Monty: The Future of the News — November 27, 2017

There's a correction going on in the news media, and it's not from a typo; there's hope for jobs amid the robot revolution; smart speakers are the …

IAB

Mashable is selling itself for $50 million to an old school magazine publisher that tried to buy Gawker

• <b>Mashable is selling itself to old school magazine publisher Ziff Davis for $50 million, according to the Wall Street Journal.</b>• <b><br>It's a big cut from the company's last valuation of around $250 million in 2016.</b>• <b><br>Ziff Davis, owner of PC Magazine, tried and failed to buy Gawker Media last year.</b><p>Mashable has …

BuzzFeed Set to Miss Revenue Target, Signaling Turbulence in Media

Prospects for a 2018 initial public offering by the high-profile publisher now appear remote<p>Digital publisher BuzzFeed is on track to miss its revenue target this year by a significant amount, the latest sign that troubles in the online-ad business are making it tough for new-media upstarts to live …

Buzzfeed

Bad news from Mashable, BuzzFeed, and Vice shows times are rough for ad-supported digital media

Thursday was a rough day for digital media. Within hours, a series of reports, some unofficial and others confirmed, underscored a bitter reality that’s become increasingly harder to avoid: Not even the biggest digital media startups are immune from the seismic shifts in digital advertising …

The Full Monty: Think of the Children — November 13, 2017

Something is <b>wrong</b> on the Internet—and we need to do something about it; the <b>speaker</b> wars are upon us; <b>Waymo</b> launches driverless taxis in <b>Phoenix</b>; <b>Ford</b> is …

NBA All-Star Game

Something is wrong on the internet

<i>I’m</i> <i>James Bridle</i><i>. I’m a writer and artist concerned with technology and culture. I usually write on my own blog, but frankly I don’t want what I’m</i> …

Peppa Pig

How Google and Amazon are hooking kids from an early age

Google announced a notable update to YouTube Kids this week, one that gives parents a range of tools to tailor the app for their kids.<p>Among the new features is one that lets parents create individual profiles for each of their offspring. They can set each kid up with their own passcode to keep …

Pretty Sure That Amazon, Facebook, Apple, Google Are Bad.

Shift Reads<p>Pretty Sure That Amazon, Facebook, Apple, Google Are Bad.<p>The new tech oligarchs are terrible for our economy, argues Scott Galloway’s “The …

Universal Basic Income

Monks For A Month: College Kids Give Up Talking — And Technology

Imagine a college course that requires students to give up computer and cell-phone technology for a month — and, in fact, to cease speaking entirely …

Education

Friend of the People — November 6, 2017

<b>Big Tech</b> needs to step up their game in accountability to users and society at large; <b>robots</b> have surrounded us for years; <b>blockchain</b> is a versatile …

South-east Asia

Congress grills Facebook, Twitter, Google on shells hiding election meddlers

How can internet giants know that innocent-seeming U.S. companies aren’t actually shell vehicles for malicious foreign actors to buy ads to interfere with elections? The short answer is they can’t, and that drew questioning from a congressional probe today into Facebook, Twitter and Google being …

Senators Grill Facebook, Twitter & Google On Fake News: “Your Power Scares Me”

“We have to be on guard,” Senator Lindsey Graham said, for what he called “the national security challenge of the 21st century.”<p>Today, members of the Senate Judiciary Committee grilled executives from Facebook, Google, and Twitter about the deluge of Kremlin-backed propaganda spreading across their …

Tech is scary powerful, and other things we learned when Facebook, Google and Twitter testified to Congress about Russia

Five takeaways from the first of three hearings this week.<p>Senior executives from Facebook, Google and Twitter submitted on Tuesday to the first of three hearings by the U.S. Congress as lawmakers investigate the extent to which Russia spread disinformation on their platforms during the 2016 …

Amy Klobuchar

Twitter Sidestepped Russian Account Warnings, Former Worker Says

In early 2015, a Twitter employee discovered a vast amount of Twitter accounts with IP addresses in Russia and Ukraine. The worker, Leslie Miley, …

Social Media

Twitter Offered Russian Television Network RT 15% Of Its Total Share Of US Elections Advertising

A Russian news outlet described by the US intelligence community as "the Kremlin’s principal international propaganda outlet" was once a top sales prospect for Twitter's US elections ad team.<p>Twitter wanted RT to spend big ahead of the 2016 US election, offering a significant portion of its …

Russia

Facebook estimates 126 million people were served content from Russia-linked pages

Facebook will inform lawmakers this week that roughly 126 million Americans may have been exposed to content generated on its platform by the Russian government-linked troll farm known as the Internet Research Agency between June 2015 and August 2017, CNN has learned.<p>That estimate, which is …

Internet Research Agency

Here are the Russian ads that deceived users on Facebook and Instagram

<b>SEE SLIDESHOW</b><p>Posted Nov 1, 2017 by Devin Coldewey, Taylor Hatmaker<p>It’s clear from the testimony of internet companies that Russian interests were attempting to influence public opinion via social media to an extent no one expected. The content itself, however, has largely been a mystery — the ads …

Xenophobia

Silicon Valley helped Russia sway the US election. So now what?

The inability to tell what’s advertising and what isn’t is a problem for democracy. But it’s one that media companies are loath to tackle<p>Almost a year after the shock election of Donald Trump, the communication tactics and tools that helped him win power remain the most controversial issue in …

Advertising

Why Facebook and Twitter Can’t Be Trusted to Police Themselves

Google, Facebook and Twitter took a beating on Wednesday testifying in front of the Senate and House Intelligence Committees about their role enabling Russia’s interference in the 2016 election. “You bear this responsibility,” California’s Senator Dianne Feinstein lectured the three company lawyers …

Social Media

World War III is a guerrilla information war…

<i>“World War III is a guerrilla information war with no division between military and civilian participation.”</i><p>— Marshall McLuhan, <i>“Culture Is Our</i> …

War

Congress Assigned a Lot of Homework to Facebook, Twitter, Google

Facebook Inc., Alphabet Inc.’s Google and Twitter Inc. faced hours of tough questioning from members of Congress this week over how their online …

Mike Conaway

Prof Galloway Grills Big Tech

If Scott was at yesterday’s Intelligence Committee hearing, here’s what he would have asked.

Want to See Something Really Scary? — October 30, 2017

The <b>spooky</b> side of technology; <b>Walmart</b> leverages machine learning to scale to 60 million items online; <b>AI myths</b>, busted; why <b>car ownership</b> may not be …

Edvard Munch

Read These (Legit Terrifying) Horror Stories by an Artificial Intelligence

"I stood there staring down the hill, and I saw the man in the black cloak standing there, holding a knife. He stood in silence, his head motionless …

Artificial Intelligence

The rise of artificial intelligence could spark a worker rebellion

• <b>A massive artificial intelligence boom could displace the skilled upper class.</b>• <b><br>Old ideas that computers can’t do certain human actions are being disproven.</b>• <b><br>The AI job takeover could be a bigger problem because its benefits will go to the few who own the technology.</b><p>The rise of artificial intelligence …

Intelligence

The Brain Center at Whipple's

"<b>The Brain Center at Whipple's</b>" is episode 153 of the American television series <i>The Twilight Zone</i>. It originally aired on May 15, 1964 on CBS.<p>“<p>These …