The Full Monty

By Scott Monty | Virtually everything. Curated links for those interested in digital, customer experience, leadership, communications and more. By Brain+Trust Partners.

A Minute Feels Like 60 Billion Nanoseconds

Tech’s immediacy turns an Uber wait into an eternity.<p>Four minutes doesn’t sound like a long time to wait for a car, right? But what if the app on your wife’s phone had just showed your Uber driver as only three minutes away? Suddenly his arrival is pushed back. Then another minute passes. Still …

Uber

Business Wars – Wondery – A Network of Storytellers

Business Is War<p>Sometimes the prize is your wallet, or your attention. Sometimes, it’s just the fun of beating the other guy. The outcome of these …

Radio Industry

"Yanny" Or "Laurel": What Is Happening In This Recording????

SOS, WHAT THE HELL IS GOING ON.

Polling

Yanny or Laurel? The science behind the audio version of The Dress

It has to do with your sound card, your ears, and your brain<p>Once there was the dress; now there’s Yanny or Laurel.<p>This audio illusion, which went viral after first appearing on Reddit, has the internet torn. After all, what kind of monster doesn’t hear <i>Yanny</i>?<p>When <i>Verge Science</i> listened to it this …

Music Production

Google's AI demo at this year’s I/O has sparked a huge row about ethics

Technology and ethics have always been at odds with each other. Ask around: many feel that technology companies have no ethics.<p>Social media fuels that debate from time to time, spreading fake news, extremism and more. But an AI presentation by Google at its developer conference this year may have …

Artificial Intelligence

Google now says controversial AI voice calling system will identify itself to humans

Google is trying to stay ahead of the ethical and philosophical pitfalls of its new Duplex platform<p>Following widespread outcry over the ethical dilemmas raised by Google’s new Duplex system, which lets artificial intelligence mimic a human voice to make appointments, Google has clarified in a …

Artificial Intelligence

33 Industries Other Than Auto That Driverless Cars Could Turn Upside Down

It’s all but a certainty that autonomous or driverless vehicles will be widely used in the United States at some point over the next two decades. …

Autonomous Cars

How Technology Is Disrupting The Restaurant Industry

<i>This article is part of our May series about travel and hospitality. Click here for more.</i><p>When four former MIT classmates who studied mechanical …

Robotics

Uber shutters self-driving car testing program in Arizona

Uber today announced it was shutting down its self-driving car test program in Arizona, this a mere two months after the company began investigating a fatal incident involving an autonomous vehicle and a pedestrian.<p><b>What it means:</b> For the 200 or so Uber employees working on the Tempe-based project …

Autonomous Cars

Apple teams up with Volkswagen to make a fleet of self-driving passenger vans that will haul its employees around

Apple and Volkswagen are officially in the car business together.<p>That's according to a multiple news reports published on Wednesday night, which outline some details of Apple's plan to turn some Volkswagen passenger vans into self-driving vehicles.<p>Apple will equip the German automaker's T6 …

Autonomous Cars

MIT teaches self-driving cars to change lanes like real drivers

Autonomous vehicles really don't know how to switch lanes as well as people do. They tend to rely on either relatively static data models that are difficult to study in the thick of traffic, or are basic enough that the car might only change lanes when it's absolutely necessary -- that is, hardly …

Autonomous Cars

How Frightened Should We Be of A.I.?

Thinking about artificial intelligence can help clarify what makes us human—for better and for worse.<p>Precisely how and when will our curiosity kill us? I bet you’re curious. A number of scientists and engineers fear that, once we build an artificial intelligence smarter than we are, a form of A.I. …

Artificial Intelligence

How Profits Soared At Carnival After Its CEO Discovered The Greatest Communication Tool Of All Time

Carnival Cruise Line’s newest ship—Horizon—departs from New York City this week with about 4,000 guests. Also on board are 1,450 crew members who are responsible for keeping those passengers safe, happy, and eager to take another cruise.<p>Across all of Carnival Corp’s nine cruise brands, more than …

Leadership

Report: Journalists are ditching the press release

The press release isn’t dead, but its traditional format is on life support.<p>Muck Rack and Zeno Group surveyed more than 500 journalists around the …

Public Relations

American Airlines CEO won’t admit whether he has flown in AA’s new economy class

Nobody <i>wants</i> to fly economy, but if you’re the CEO of an airline, you should probably do it at least once. Yet American Airlines CEO Doug Parker seems unwilling to admit whether or not he’s flown his airline’s newest economy product.<p>In January, prominent airline blogger Gary Leff reported that …

American Airlines

3 Ways to Use Experiential Marketing to Deepen the Impact of Social Media

In a world where people check their smartphones 85 times per day, usually for less than one minute at a time, consumer engagement can seem elusive, …

Public Relations

This Entrepreneur Shares How She Built an Audience Without Advertising

When most platforms wouldn't even allow this company to advertise on their sites, the founder had to get creative.<p>2 min read<p><i>This is an episode of our podcast</i> Problem Solvers<i>. Each week, an entrepreneur reveals how they overcame an unexpected problem in their business -- and were happier and more</i> …

Entrepreneurship

CMOs Identify 4 Areas in Need of Improvement in Marketing

CMOs’ average tenure may have slightly rebounded this past year, but that doesn’t mean the position doesn’t come with a hefty amount of pressure. So …

Employee Engagement

Amazon banning customers for too many returns

Turns out Amazon’s 30-day return policy isn’t so liberal after all.<p>The company has been banning people it claims are sending back too many items, …

eCommerce

Three Major Changes Predicted To Reshape The U.S. Mall In The Next Five Years

U.S. retail is definitely not dying, but it is certainly evolving at an accelerated rate. Week by week, the brick-and-mortar retail landscape is changing rapidly—and, in some cases, belatedly—in response to shifts in how and where consumers shop. As I noted earlier in May, forward-thinking mall …

eCommerce

Walmart ends its grocery delivery partnerships with Uber and Lyft after they fail to take off

Walmart's online grocery delivery partnerships with ride-hailing services Uber and Lyft have ended, according to two sources, a potential setback for …

U.S. Postal Service

'Leery' customers prompt Walmart to shelve self-scanning service

Walmart has ended a service where customers could ring up their own purchases, showing that old habits die hard even in the digital age.<p>The retailer had offered its so-called "Mobile Scan & Go" technology in about 150 Walmart stores, after a successful rollout across its Sam's Club warehouse chain. …

eCommerce

Are Shoppers Really That Resistant to Scanning and Bagging Their Own Goods? | eMarketer Retail

Thanks to the hype generated by Amazon Go, retailers across sectors—from supermarkets like Kroger to department stores like Macy’s—have made stabs at …

eCommerce

Why Walmart bought Flipkart, according to Walmart

Soon after Walmart announced its $16 billion (Rs1 lakh crore) acquisition of Flipkart, its shares tanked in early hours of trading on the New York Stock Exchange (NYSE). Investors feared that a loss-making Flipkart would dent Walmart’s earnings.<p>Walmart admitted that this deal would pinch in the …

eCommerce

‘A fun adventure, not a business’: The Weather Channel stopped publishing video on Facebook

The Weather Channel is no longer publishing videos to Facebook.<p>“[Facebook video] hasn’t been beneficial,” said Neil Katz, global head of content and …

Advertising Industry

Facebook Marketplace now lets you hire plumbers and cleaners

Rolling out to US users in the coming weeks<p>Facebook is launching a new home services feature in its Marketplace section for US users. Marketplace is a separate commerce section on Facebook that allows users to connect with one another to buy, sell, and give away items. Recently, it’s even added a …

Social Media

Two

Two-factor authentication is an industry best practice for providing additional account security and we just made it easier to set up.

Mark Zuckerberg’s EU parliament meeting was spectacularly awkward

Facebook CEO Mark Zuckerberg met with members of the European Parliament today (May 22) in what was billed as a “meeting” but ended up being more of an awkward hearing, in which the executive took a public lashing but was also let off the hook from many tough, detailed questions.<p>In one particularly …

Mark Zuckerberg

Twitter has a plan to help publishers jilted by Facebook make more money

Twitter is recruiting publishers to help it move deeper into programmatic advertising and challenge the duopoly.<p>The company has set up a cryptic landing page asking publishers to sign up for a pilot ad program called Twitter Timeline Ads. Similar to advertising programs like Google's Display …

Digital Advertising

Facebook is beating Snapchat on its own invention — stories

Stories, the tap-and-swipe vertical format for sharing pictures and videos, are poised to dominate the social web's next era — and Facebook now has …

Social Media

Netflix is now worth more than Comcast

Netflix’s market value increased to about $150 billion today.<p>Netflix’s market value increased to about $150 billion today; it is now worth more than Comcast.<p>Comcast, the largest U.S. cable company, has been losing video subscribers as people cut the cord and move to streaming services ... such as …

Televisions

Here’s who owns everything in Big Media today

It probably won’t look like this for long.<p>The media landscape used to be straightforward: Content companies — studios — made stuff — TV shows and movies — and sold it to pay TV distributors, who sold it to consumers.<p>Now things are up for grabs: Netflix buys stuff from the studios, but it’s making …

Media Industry

How on-demand media took over the world

Americans are increasingly picky, impatient, distracted and demanding — and their media diets are changing so fast that most traditional industries …

Advertising

Coming to Netflix: The Obamas Sign Deal to Produce Show

WASHINGTON — Former President Barack Obama formally announced on Monday a multiyear production deal with Netflix in which he and the former first lady, Michelle Obama, will produce television shows and films for the streaming service.<p>The deal will give Mr. Obama an international television platform …

Michelle Obama

Netflix exec says 85 percent new spending will go towards original content

In case you had any doubts that original content is a big priority at Netflix, Chief Content Officer Ted Sarandos estimated that 85 percent of the company’s total spending is going to new shows and and movies.<p>That’s according to Variety, which reported on Sarandos’ remarks today at …

Televisions

FX and New York Times partner for new series 'The Weekly'

FX and Hulu will air a weekly television series by The New York Times.<p>The show's name, "The Weekly," links it to the Times' popular podcast "The Daily." With this new move into TV, The Times is hoping to replicate its success in audio.<p>The distribution deals were announced on Wednesday.<p>FX and the …

Media Industry

What to expect when Europe's GDPR privacy rules take effect today

The emails cluttering your inbox this past week with privacy settings updates are happening for a reason: A sweeping new European data privacy law …

Privacy

Uber’s latest quarter by the numbers

The company has released its most recent quarterly results, and there some interesting tidbits of information from them that’s worth highlighting:<p>Uber technically turned a $2.5 billion profit in its most recent quarter thanks to being able to account for the value of its Southeast Asian business it …

Uber

Amazon urged not to sell facial recognition tool to police

SEATTLE (AP) — Amazon's decision to market a powerful face recognition tool to police is alarming privacy advocates, who say the tech giant's reach could vastly accelerate a dystopian future in which camera-equipped officers can identify and track people in real time, whether they're involved in …

Surveillance

Even US companies are impacted by GDPR — here's what to do if you're not ready for May 25

When General Data Protection Regulation (GDPR) goes into effect in the European Union on May 25, it's not just those companies across the proverbial pond who will be impacted.<p>Any American companies that work with customers in the EU will need to make sure their data storage practices are compliant …

Privacy

Facebook Has Watched You Browse The Web For Years. And No, “Clear History” Won’t Really Stop It.

“When you see what they see, it’s going to be very terrifying for everyone.”<p>Facebook, under massive public pressure for years of privacy breaches, won praise earlier this month when it said people would soon be able to “flush your history whenever you want.”<p>Except the new feature won’t <i>exactly</i> do …

Privacy

The Movement to Break Up Facebook Has Begun

Privacy and anti-monopoly advocacy groups launched the Freedom from Facebook campaign on Monday, demanding that the Federal Trade Commission force …

Social Media

10 Things You Don't Know about Yourself

You probably do not understand yourself as well as you think you do

Psychology

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. But, as the Dorchester Collection’s director of global …

Hospitality

6 Ways To Use Google Analytics To Better Understand Your Site's Traffic

I’m sure you’ve heard of Google Analytics.<p>It’s a free web analytics tool that website owners can use to track and analyze their site’s traffic. It …

Google Analytics

Why Personalization Matters | eMarketer Retail

Do consumers want personalization? Yes. But are they experiencing it? Not really.<p>A January 2018 survey by Bazaarvoice polled more than 1,000 US …

Customer Experience

Why Marketers Struggle with Data Management

Data management may be becoming more important for marketers, but it isn't getting any easier.

Data Management

You don’t need a “Growth Hacker,” just a data-driven marketer

<b>Silicon Valley loves fancy job titles. It’s just something we do, and software and technology lend themselves to it.</b>But it’s not always helpful. In …

Marketing

Why a Daily Habit of Reading Books Should be Your Priority, According to Science

Consuming the written word is exceptionally good for people.<p>Twenty six percent of adults in the United States have not read even a portion of a book within the last year. It's an unfortunate reality considering that researchers have found that consuming the written word is exceptionally good for …

The Brain

Journaling Can Boost Your Leadership Skills

Our lives are awash in digital. Each electronic pulse pushes us to respond instantly. Reply. Like. Share. There is seemingly no beginning and no end …

Productivity

16 Secrets to Being Exceptionally Likable | Inc.com

Contemporary research shows that happy people tend to be are more productive, more creative, more connected and more likable.<p>Who wouldn't want to be more productive, more creative in their lives and in their business.<p>Here are 16 habits of exceptionally likeable people and you can emulate their …

Body Language

Did You Know There Are 5 Levels of Listening?

Most people underperform as listeners. Learn about the 5 levels of listening and which level of listening is critical for negotiation success.

Success

An Ice Core Reveals the Economic Health of the Roman Empire

A year by year economic history of the Roman Empire might seem as impossible to reconstruct as the lost 107 books of Livy’s history of Rome. Yet something close to such a record has now been retrieved from the unlikeliest of places — a glacier in central Greenland.<p>The record is written not in Latin …

Ancient History

In Its Heyday, Mad Magazine Was a Lot More Than Silly Jokes

<i>Mad Magazine</i> is still hanging on. In April, it launched a reboot, jokingly calling it its “first issue.”<p>But in terms of cultural resonance and mass …

Journalism

The Full Monty: The Choice Is Yours – May 21, 2018

There are always more than two options; <b>Google</b> corrects its oversight in <b>Duplex</b>; the running <b>robots</b> that will overtake us; what blockchain blockheads …

Michelle Obama

Episode 29: Listen, You're Not Alone

Hi, stranger.<p>It's been a while.<p>I was recently in for a medical test and it gave me time to reflect (don't we all need that every now and then?). In …

Patreon

The Full Monty: This Time, It's Personal – May 7, 2018

Brands need to think about <b>customers</b> over <b>channels</b>; how human and machine <b>relationships</b> will affect <b>designers</b> and <b>ethics</b> alike; the leading digital</b> …

New Jersey

The Full Monty: Weathering the Storm – April 30, 2018

The <b>duopoly</b> has us right where they want us; the <b>cost savings</b> of AI; hooking <b>kids</b> early on voice technology; bitcoin is the greatest scam in history; …

Ford Motor Company

The Full Monty: Our Terms of Service Have Changed – April 23, 2018

Looking for a translator who understands <b>legalese</b>; the <b>robot resistance</b> may be rising; <b>Amazon</b>'s algorithm will help you look cool; <b>predictive</b> business …

Exclusive: Facebook to put 1.5 billion users out of reach of new EU privacy law

SAN FRANCISCO (Reuters) - If a new European law restricting what companies can do with people's online data went into effect tomorrow, almost 1.9 billion Facebook Inc users around the world would be protected by it. The online social network is making changes that ensure the number will be much …

Privacy

The Full Monty: The Fault, Dear Brutus – April 16, 2018

It's easy to throw shade at Facebook, AI and other technology, but the truth may be <b>closer at hand</b>; the four types of <b>machine intelligence</b>; ads are …

The Full Monty: With Great Power Comes Great Responsibility – April 9, 2018

We must demand more of <b>Facebook</b> (and of ourselves); <b>ethical standards</b> for AI; <b>blockchain</b> in plain English; the massive impending change for <b>online</b> …

Social Media

Spotify shares jump in record-setting direct listing

NEW YORK/SAN FRANCISCO (Reuters) - Shares of Spotify Technology SA ended up 12.9 percent on their first day of trade on the New York Stock Exchange, a smooth debut that could pave the way for other companies looking to go public without the aid of Wall Street underwriters.<p>Spotify shares opened at …

NYSE

The Full Monty: Oh the Humanity – April 2, 2018

<b>Social media</b> didn't create the <b>behavior</b> we see online – it amplified it; the devices will be <b>listening</b>; <b>your face</b> is next; major upgrade for <b>Waymo</b> …

The Full Monty: Damage Control – March 26, 2018

The <b>Facebook crisis</b> has opened up a debate about <b>data</b> and <b>regulations</b>; <b>China</b> will never catch the <b>US</b> in <b>AI</b>; the 10 <b>machine learning</b> algorithms you need to …

The Full Monty: Trust Matters — March 12, 2018

With <b>fake news</b> on the rise and <b>human nature</b> to blame, there are few areas of respite; a <b>major announcement</b> from Brain+Trust; trends in <b>marketing budgets</b> …

The Full Monty: This Again? — February 26, 2018

It's a matter of trust (again); the dangers of artificial intelligence - and what we're doing about it; an IQ test between Google Home and Amazon …

The Full Monty: The Struggle is Real — February 12, 2018

Put down the tech and pick up some better habits; jobs or no jobs, we need to focus on the A.I. talent pool; find a changemaker; digital …

The Full Monty: Amazon For ___ — February 5, 2018

Make no mistake: Amazon is coming for your industry; the complete guide to artificial intelligence; autonomous vehicles are perfect for collecting …

The Full Monty: You Report, You Decide — January 29, 2018

<b>Facebook</b> puts the ball in our court; announcing the new <b>Brain+Trust Partners podcast</b>; UX and AI belong together; AI isn't killing <b>jobs</b>, it's killing</b> …

The Full Monty: Enough Already — December 18, 2017

<b>Devices</b> are eating our brains and it's time to take them back; <b>artificial intelligence</b> predictions for <b>2018</b>; unpredictable <b>side effects</b> to ride-hailing …

The Full Monty: Track Changes — December 11, 2017

Traditional companies put <b>innovation</b> to work and the <b>CIO</b>'s role is changing; <b>women</b> should lead <b>A.I.</b>; bots are stealing your <b>Christmas presents</b>; how …

The Full Monty: Brave New World — December 4, 2017

Big changes are afoot in a number of industries that will alter our experience with <b>services</b>; prepare your <b>AI</b> now, before it's too late; <b>Detroit</b> is …

The Full Monty: The Future of the News — November 27, 2017

There's a correction going on in the news media, and it's not from a typo; there's hope for jobs amid the robot revolution; smart speakers are the …

Mashable, the pioneering tech blog, is selling itself to the publisher of PC Magazine for $50 million — a quarter of its past valuation

Mashable has agreed to sell itself to the old school magazine publisher Ziff Davis for $50 million, according to the Wall Street Journal.<p>That's considerably less than Mashable's most recent valuation of $250 million in 2016, according to the WSJ (although Pitchbook pegs Mashable's valuation at the …

BuzzFeed Set to Miss Revenue Target, Signaling Turbulence in Media

Prospects for a 2018 initial public offering by the high-profile publisher now appear remote<p>Digital publisher BuzzFeed is on track to miss its revenue target this year by a significant amount, the latest sign that troubles in the online-ad business are making it tough for new-media upstarts to live …

Media Industry

Bad news from Mashable, BuzzFeed, and Vice shows times are rough for ad-supported digital media

Thursday was a rough day for digital media. Within hours, a series of reports, some unofficial and others confirmed, underscored a bitter reality that’s become increasingly harder to avoid: Not even the biggest digital media startups are immune from the seismic shifts in digital advertising …

The Full Monty: Think of the Children — November 13, 2017

Something is <b>wrong</b> on the Internet—and we need to do something about it; the <b>speaker</b> wars are upon us; <b>Waymo</b> launches driverless taxis in <b>Phoenix</b>; <b>Ford</b> is …

Something is wrong on the internet

<i>I’m</i> <i>James Bridle</i><i>. I’m a writer and artist concerned with technology and culture. I usually write on my own blog, but frankly I don’t want what I’m</i> …

How Google and Amazon are hooking kids from an early age

Google announced a notable update to YouTube Kids this week, one that gives parents a range of tools to tailor the app for their kids.<p>Among the new features is one that lets parents create individual profiles for each of their offspring. They can set each kid up with their own passcode to keep …

Kids

Pretty Sure That Amazon, Facebook, Apple, Google Are Bad.

Shift Reads<p>Pretty Sure That Amazon, Facebook, Apple, Google Are Bad.<p>The new tech oligarchs are terrible for our economy, argues Scott Galloway’s “The …

Monks For A Month: College Kids Give Up Talking — And Technology

Imagine a college course that requires students to give up computer and cell-phone technology for a month — and, in fact, to cease speaking entirely …

Friend of the People — November 6, 2017

<b>Big Tech</b> needs to step up their game in accountability to users and society at large; <b>robots</b> have surrounded us for years; <b>blockchain</b> is a versatile …