The Full Monty

By Scott Monty | Virtually everything. Curated links for those interested in digital, customer experience, leadership, communications and more.

AI and automation are about to implode blue collar jobs

It is difficult not to view Donald Trump’s administration, regardless of its politics, as combative towards at least some portion of the American …

Social Justice

An Open Letter to The Uber Board and Investors

By now a staggering number of people recognize the name of Susan Fowler and have read some account of her experiences of sexism, sexual harassment …

Uber

Alphabet’s Waymo is suing Otto and Uber for allegedly stealing the design of a key self-driving system

The Alphabet subsidiary is accusing its former employee, Otto co-founder Anthony Levandowski, of downloading 14,000 confidential files before he left the company.<p>Waymo, formerly Google’s self-driving car unit, is suing Otto — the self-driving trucking company co-founded by former Waymo employee …

Driverless Cars

Amazon argues that Alexa is protected by the First Amendment in a murder trial

There are certain pieces of data that Amazon will hand over to the police: A user’s personal information and purchase history seem to be fair game. But when it comes to Alexa, the company’s popular virtual personal assistant, the company is keeping its lip zipped.<p>Amazon is contesting a search …

Big Brother

Why Podcasting Should Be a Part of Your Content Marketing Strategy

Think about it: when you hear a good story or conversation, it sticks with you much longer than a Facebook post you glanced at does. This is because …

Content Marketing

Who Will Insure Self-Driving Cars?

Illustration by Lo Cole<p>If you are an executive of an auto insurance company, pay attention — you may not have a business in 20 years. You can blame …

Insurance

That’s What You Think

Why reason and evidence won’t change our minds.<p>In 1975, researchers at Stanford invited a group of undergraduates to take part in a study about suicide. They were presented with pairs of suicide notes. In each pair, one note had been composed by a random individual, the other by a person who had …

Psychology

Study: Why B2B Marketers Waste 19% of Their Budgets

Imagine that you were only getting 81 cents of value out of every dollar you spent. If you only wasted a few bucks, it might be okay to eat the …

Content Marketing

What CMOs Must Nail In 2017 To Succeed In The ‘Experience Business’

For marketers, the more things change, well, the harder it is to keep up. That’s because, as we head into 2017, we know now that nothing will ever be …

Customer Experience

Snap’s Apple Strategy

At first — or even second — glance at Snap’s S-1 it’s easy to see why many are drawing a comparison to Twitter. Like Twitter, Snap is losing a <i>lot</i> of …

Snapchat

Umbrella USB

Ultra-Portable, Ultra-Durable<p>Measuring less than 2 inches (~ 5 cm) long and made of premium and durable materials, Umbrella can keep up with your …

Gear & Gadgets

Please stop charging your phone in public ports

<b>San Francisco (CNN) —</b> I know the feeling: Your battery is low, but you have to keep tweeting. You see a USB port or an outlet in public, plug in your device and feel the sweet relief of your phone charging.<p>That comfort could be shattered by an invisible attacker collecting information while your …

Phones

Manifestos and Monopolies

It is certainly possible that, as per recent speculation, Facebook CEO Mark Zuckerberg is preparing to run for President. It is also possible that …

Facebook

Twitter tweaks direct messages for brands so they sound more human

Twitter is once again tinkering with direct messages, this time to let brands show customers that they’re communicating with a human, not an automated bot. With custom profiles, businesses no longer have to respond with their company name; they can instead insert a customer service agent’s name and …

Marketing

Love Waze? You could use it to carpool soon

Could the navigation app Waze find itself competing more with Lyft and Uber?<p>According to <i>The Wall Street Journal,</i> Google is planning a significant expansion of Waze's carpool service, which encourages users to pick up other users who are on the same route.<p>Google had been testing the service in …

Uber

Money Can't Buy Me Love: US Consumers Loyal to Brands They Trust

Consumers are loyal to brands that respect their privacy, and that demonstrate their trustworthiness by safeguarding customers’ personal …

Marketing

Exclusive: Facebook in talks to live stream one MLB game per week - sources

NEW YORK (Reuters) - Facebook Inc (FB.O) is in talks with Major League Baseball to live stream one game per week during the upcoming season, which could be a key win as the social media platform works to offer more live sports, according to two people familiar with the situation.<p>Facebook has pushed …

Baseball

INSIDE THE ROADSHOW: Snapchat just met with prospective investors in NYC and faced tough questions

Snapchat executives in New York were peppered with questions on Tuesday about competition from Facebook, user growth for the disappearing-message app, and accessibility in less developed markets as they pitched investors on the company's shares.<p>Snap Inc., Snapchat's parent company, is looking to …

Snapchat

Instagram lets you post up to 10 photos or videos as 1 swipeable carousel

Instagram wants you to share a more complete picture of your experiences in its classic feed, not just its Snapchat Stories clone. Today, Instagram launches the ability to share a mix of up to 10 photos or videos as a single carousel post that friends can swipe through. You can think of them as …

Instagram

Sherlock Holmes and Mastery of the Craft of Writing

Sherlock Holmes was the greatest Consulting Detective in the world.<p>Though merely a fiction — written over a century ago by Sir Arthur Conan Doyle — …

Sherlock Holmes

Blockchain: A Better Future For Banking

Distributed ledger technology (DLT) may make several parts of the post-transaction banking process redundant. That’s an exciting prospect in an …

FinTech

Business Transformation Reveals Missing Link In Employee Engagement

21-February-2017 | Future of Work<p>With only 15% of employees engaged worldwide, many business leaders react in one of three ways. Some deny the trend …

Leadership

Digital Marketing at It's Best - Top Trends for 2017 - Digital Marketing by Chris Salazar

<b>Innovation</b><p>Core (daily) responsibility within all cross-functional teams, especially Marketing, IT and Product Marketing<br>• How Corporate Innovation …

The Digital Marketing Value Loop

Photograph by Alexandre Halberdier<p>Marketers today have unprecedented access to their customers’ preferences and behaviors. Social media platforms, in …

Digital Marketing

The Full Monty — February 21, 2017

Mark Zuckerberg wants to save the world; Uber wants to save itself; CMO tenure is down; marketing budget plans for digital channels; Facebook and …

Mark Zuckerberg

From Fake News to Disappearing Ad Revenue, Journalism Fights for Survival in a Post-Truth Era

<i>This story is part of our special coverage, The News in Crisis.</i><p>The news media is in trouble. The advertising-driven business model is on the brink of …

Journalism

When A Politician Says 'Fake News' And A Newspaper Threatens To Sue Back

A news outlet publishes a story that a Republican politician dismisses as "fake news." Sounds familiar, right?<p>But in this case, there's a twist. The Grand Junction <i>Daily Sentinel</i> in Colorado is accusing state Sen. Ray Scott of defamation and threatening to sue. If filed, legal experts said it would …

Journalism

only 30% of the news on comics news sites is actually about comics

Months ago, a comic book publicist and I were chatting about this and that and he suggested, rather ominously, “Have you ever tried counting how many …

Comics

American companies are bracing for a new kind of “natural disaster”: a mean tweet from Donald Trump

Say what you will about his hands, but Donald Trump now has the most powerful thumbs in the world. Even before he was sworn in as president, Trump tapping out tirades on Twitter regularly spooked investors and sent CEOs scurrying to save their stock price.<p>No company appears to be safe (and woe to …

Donald Trump