Shaun Carlson

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As AI Makes More Decisions, the Nature of Leadership Will Change

It is tempting to regard artificial intelligence as a threat to human leadership. After all, the very purpose of AI is to augment, improve, and ultimately replace human intelligence, which is still widely regarded, at least by us humans, as our key competitive advantage. There is no reason to …

Leadership

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When You’ve Done Enough, Do More

How do you become truly influential? We’ve found that the most highly respected leaders avoid techniques to gain short-term compliance; they also steer clear of a self-centered “How can I get people to do what I want?” mindset. Instead, they take a different approach altogether.<p>We interviewed over …

How to Really Understand Someone Else’s Point of View

The most influential people strive for genuine buy in and commitment — they don’t rely on compliance techniques that only secure short-term persuasion. That was our conclusion after interviewing over 100 highly respected influences across many different industries and organizations for our recent …

For Real Influence, Listen Past Your Blind Spots

More than ever before, people see through the self-serving tactics and techniques that others use to persuade them. They don’t like being pushed, played or nudged to comply, and they resist and resent agenda-driven influencers.<p>The alternative is to use real influence to inspire buy-in and …

To Have Real Influence, Focus on a Great Outcome

Few people like to be pushed into doing something, or sold hard on it. And few like to push or deliver a hard sell. But at the end of the day, or even the end of a conversation, you do have to move things forward. So how do effective leaders really get things done?<p>As part of the research for our …

8 Tough Career Lessons I Didn't Want But Definitely Needed

Since screw-ups tend to be magnets for advice, I've received a lot of painfully direct—yet ultimately very helpful comments—along the way:<p><b>"Express your individuality on your own time."</b> In my first job after college I sometimes let my personality overshadow my responsibilities and duties and it …

Time I

How to Avoid Virtual Miscommunication

Why is miscommunication common in the virtual workplace? Lack of context. And it’s not just that e-mails and phone conversations lack a person’s visual reaction to what you’ve said.<p>Think about the information you can glean just from the seating arrangement in a physical conference room — who sits …

Make Priorities Clear with Green, Yellow, and Red

Boards, managements, and employees waste far too much time due to a lack of clarity in conveying and sharing what it is they are trying to accomplish. The basic task of defining goals and keeping score is so critical, yet not accomplished frequently or consistently enough. Even when we think we’re …

Why You Should Take the Blame

I was at a party in Greenwich Village in New York City. It was crowded, with about twice as many people as the space comfortably fit. There was a dog in the mix too. But it was a casual event and we all spent a lot of time in the kitchen, cooking and cleaning.<p>I was at the sink washing dishes when I …

How Criticizing in Private Undermines Your Team

You are holding your weekly team leadership meeting. You are discussing with your direct reports how to handle the project delays that have caused the team to miss its quarterly numbers. You know that Ted — one of your direct reports — contributed to missing the numbers by missing two key …

The Delicate Art of Giving Feedback

To be an effective manager, you need to be skilled at giving out both praise and criticism. While praise is easy to give, it is far more challenging and unpleasant to criticize your employees. Yet the practice of management requires you to occasionally show employees where they need to improve. …

How to Write the Dreaded Self-Appraisal

No one likes review time. For many, self-appraisals are a particularly annoying part of the process. What can you say about your own performance? How can you be honest without coming off as arrogant, or shooting yourself in the foot?<p><b>What the Experts Say</b><br>Dick Grote, author of <i>How to Be Good at</i> …

Change Management Is Bigger Than Leadership

If an organization needs to undergo significant change, that’s a leadership issue, right? Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. Leaders need to craft compelling elevator speeches, relentlessly deliver …