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Fixing the World’s Infrastructure Problems

We all have a stake in the infrastructure surrounding us — the roads, buildings, power lines, and telephone networks that we rely on daily. How well they’re built and operated is crucial to economic growth and is a key arbiter of an economy’s competitiveness — and yet, virtually <i>every</i> economy faces …

Old

In general, the business community is obsessed with what Michael Lewis once termed the “new, new thing.” It’s that faith in a kind of <i>kaizen</i>-in-all-things that has led to innumerable technological, organizational, and social advances in the corporate world. It’s why factories are now safer, hybrid …

Change Management Is Bigger Than Leadership

If an organization needs to undergo significant change, that’s a leadership issue, right? Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. Leaders need to craft compelling elevator speeches, relentlessly deliver …

How to Write the Dreaded Self-Appraisal

No one likes review time. For many, self-appraisals are a particularly annoying part of the process. What can you say about your own performance? How can you be honest without coming off as arrogant, or shooting yourself in the foot?<p><b>What the Experts Say</b><br>Dick Grote, author of <i>How to Be Good at</i> …

Rehiring Retirees as Consultants Is Bad Business

Why would any organization set up a system that discourages experts from sharing their business-critical knowledge?<p>Obviously, no leader deliberately set out to do such a thing. Yet it happens all the time when companies make a practice of hiring back retirees as consultants to perform the same …

Operational Excellence, Meet Customer Intimacy

Most organizations continuously strive to achieve operational excellence, but they spend less effort understanding customer needs — and few marry these two sources of customer value effectively. While a focus on lowering costs, improving quality, and providing consistent, reliable service will …

Liberate Your Employees and Recharge your Business Model

It finally seems that the uproar over Marissa Mayer’s diktat banning flexible work policies at Yahoo is dying down. While good arguments were made on both sides of the issue, what got lost in the charged debate was the potential for evolving traditional business models through changing the …

Give Workers the Power to Choose: Cave or Commons

Not so long ago occupying the “corner office” was a sign that managers had reached the pinnacle of status in their organizations. However, the spare bedroom in one’s house has quietly usurped the corner office when it comes to the alpha position in organizations, as increased working from home (or …

Why We Pay All Our Employees a Commission

Particularly in the current economy, how can a small company safely and effectively grow? Much has been said recently about the impact of higher taxes — should the company postpone hiring? Rely more heavily on on part time or contingency staff?<p>Our company, Fishbowl, is sitting at approximately 100 …