Sam

12 Flips | 2 Magazines | 12 Likes | 1 Following | 4 Followers | @saborne | Keep up with Sam on Flipboard, a place to see the stories, photos, and updates that matter to you. Flipboard creates a personalized magazine full of everything, from world news to life’s great moments. Download Flipboard for free and search for “Sam”

Exceed Customer Expectations with Internal Brand Alignment

Before the internet transformed the way we purchase goods and services, brands relied on advertising and communications to emotionally engage us.<p>Not …

Customer Experience

To Avaya, the Customer Experience Is the Thing

The vendor unveils Oceana, an engagement platform designed to make it easier for businesses to monitor and manage all aspects of the customer journey.

Learn to Become a Less Autocratic Manager

Mark, a ten-year veteran of the pharmaceutical R&D world with a Ph.D. in statistics, was the obvious choice to lead the SAS software and data management group of a global healthcare corporation when the current director suddenly departed. Having managed a small team of bio-statisticians …

Leadership

Is It Time to Rethink Project Management Theory?

Is It Time to Rethink Project Management Theory? By Robert Prieto Consider this a transition point in my various thinking and writings about program …

Webinar recap: using JIRA and Confluence for agile software development

We recently hosted a webinar with Liz Heier, a Web Applications Development Manager at Garmin, called ‘Using JIRA and Confluence for Agile Software …

Liz Wiseman on leaders who multiply and those who diminish: Five ways to lead brilliant teams

There are two types of leaders, according to author and researcher Liz Wiseman. Some leaders encourage intelligence and creativity in their …

Leadership

Enough Leadership. Time for Communityship.

Leadership

Skip the Boring Business Plan. Focus on This Strategy Instead.

5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>The concept of starting a business without a plan would send anyone running -- and for good reason. Every great business begins with a plan that outlines measurable goals and the methods for achieving them. Plans, done …

Lean Startups

Becoming An Engineering Manager

<b>Editor’s Note:</b> <i>Noah Brier is the co-founder of Percolate, a New York-based marketing technology start-up, and is a member of the World Economic Forum Global Agenda Council on Social Media.</i><p>Over the last few years I’ve gotten the pleasure to work with a large number of really talented engineers — some …

World Economic Forum

Why Metrics Drive Mediocrity

We’ve all heard it, “You can’t manage what you can’t measure.”<p>Metrics-driven leadership is now the default. Leaders set numerical goals in an attempt to solve every problem from struggling schools to flagging sales.<p>But the problem with metrics-driven leadership is that it doesn’t work. The above …

Leadership

7 Telltale Signs It's Time to Fire a Client

5 min read<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Not them again. You know the client I’m talking about. They hire you for your expertise but by the time they’re done critiquing, the final product isn’t something you want to put your name on. They exceed their timelines and you …

Customers