A senior exec of a big health insurer recently returned from a company offsite dedicated to becoming ”customer centric”. I asked if they talked about making EOBs (Explanation of Benefits) understandable?
The health care ecosystem in the US can look to many different sectors to learn valuable lessons about efficiency, cost-reduction, optimizing outcomes and consumer satisfaction. But it wasn’t until the
The evolution of technology continues to change how students learn. Unlike years ago when pens and paper, and maybe a calculator, were the only supplies students needed, the average college student today
TONY COLES COULD have had any job he wanted in the drug industry. In five years at the helm of cancer drug developer Onyx Pharmaceuticals he increased its market cap eightfold by purchasing an experimental
Venture capitalist Vinod Khosla is a fount of accumulated knowledge and wisdom about how startups work, not least because, as he put it today, he has failed more than anyone else in Silicon Valley. Khosla