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The Principles of Service Design Thinking - Building Better Services

Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an …

Design

Use This Equation to Determine, Diagnose, and Repair Trust

Anne Raimondi has headed up product, marketing and operations at big names throughout tech. This one lesson is at the heart of her approach to …

The To-Do List Method That Finally Got My Life In Order

Who knew graph paper could make such a difference?<p>You’ve probably heard by now about the life-changing magic of a functional to-do list. <i>You’ll be</i> …

Productivity

I retired a millionaire at 30 — this is the key to earning more money

Over the past 2 years I've written over 300,000 words about money, spent over 200 hours talking and recording for the podcast, answered over 1,700 reader emails, and done over 200 media interviews all about money. Many people ask me what's my best piece of advice about money.<p>I usually give some …

Inside Uber's Effort To Fix Its Culture Through A Harvard-Inspired 'University'

The idea of a corporate university isn’t new. Apple’s Steve Jobs famously set up Apple University to teach company lore and indoctrinate employees in the company’s quirky ethos. McDonald’s Hamburger University teaches restaurant management skills and already has over 275,000 graduates.<p>But few, if …

Employment

These Two Interview Questions Accurately Predict Job Success | Inc.com

The problem starts by using laundry lists of skills and competencies to screen candidates and then asking a hodgepodge of supposedly clever questions to confirm the interviewer's initial biased reaction to the candidate. These emotional feelings are then voted on using thumbs with the biggest thumb …

Employment

Honda unveils a new swappable battery pack ecosystem powering an ATV, UTV, mobile power pack, and more

At CES in Las Vegas this week, Honda has unveiled a new swappable battery pack ecosystem that powers a series of different electric vehicles and products from ATVs to mobile power solutions.<p>Honda describes the concept:<p>“The Mobile Power Pack World showcases Honda’s holistic view of how a renewable …

A new battery-electric airplane goes into production as popularity grows with flight schools

Slovenia-based light aircraft maker Pipistrel had its Alpha Electro all-electric plane approved for flight in Australia and now the plane is going into operation in Perth.<p>The company even started serial production of the aircraft after seeing demand increase.<p>Battery technology is improving rapidly …

10 books Richard Branson thinks everyone should read

Over the years he has offered up dozens of titles that have kept his attention and helped him grow as a businessman.<p>We can't guarantee you'll follow in the entrepreneur's footsteps, but the books could certainly set you in the right direction.

25 Books Everyone Should Read, According to TED Speakers | Inc.com

Back in May, just after the main TED event, the TED blog rounded up an incredible list of all the titles recommended from the stage this year. It was enough to fill up most people's to-read queue for months to come.<p>But if you've finally gotten through all the titles that interested you back then, …

Books

Want an Edge Over Your Competitors? Master These 7 Skills Now | Inc.com

May 2018, I know exactly where I'll be - waiting in line for Avengers: Infinity War. When I saw the trailer, all my childhood memories came flooding back. As a child, I loved comics. They were so full of adventure and excitement. I remember sitting on my dad's lap and having him read them to me …

Iron Man

These 9 Easy Hacks Will Keep You Alert and Productive All Afternoon | Inc.com

If you're like most people, the late afternoon is not the most productive moment in your workday. Instead, you find yourself zoning out during meetings, struggling to focus on complex tasks, and maybe discreetly yawning at your desk.<p>Are there things you can do to feel alert, energized, and engaged …

Here Are the First 6 Books You Should Read In 2018 | Inc.com

If you love lists, December is a fun month to browse the internet. These lists usually take one of two forms: You're looking back on the previous year or eyeing the horizon for the year to come.<p>Some of the lists in the rearview mirror are autopsies. Here's what went wrong or the biggest flame …

Self-improvement

Rinspeed's concept EV puts swappable pods on a 'skateboard'

Rinspeed has been dreaming up insane vehicles for years -- from scuba cars plucked from James Bond's garage to modded self-driving rides. Even if they never make it to the public, the concepts are at least fun to check out, and the Rinspeed Snap is no different. Essentially a modular vehicle in two …

James Bond

Hyperfocus Is Not Just for Extreme Sports Addicts. Here's How to Increase Your Concentration Every Day | Inc.com

I've done my share of extreme activities and sports: hiking Kilimanjaro, diving the Coral Sea off Australia, skiing a 55 km ski marathon in Wisconsin, running several marathons, and an Ironman triathlon are all on my resume. Each of these experiences taught me different lessons in life--how to …

Extreme Sports

The 12 Most Impactful Books to Read in 2018 | Inc.com

I read, some might say a little too much. I read 103 books last year. This year, I'm proud to say I only read 98. Quality over quantity.<p>Science says just being surrounded by books can help you improve: You admit how much you don't know, which leads to continual learning. Still, it helps to apply …

How Many of These 14 Common Negotiating Mistakes Do You Make?

You might not even know you're messing up.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>Much of business -- and life -- is about negotiation. We need to be able to find common ground to make connections, work together and sell to one another. That's why it's important for a business …

Top Ten Business Books For 2017

Just in time for the holidays, here is a list of 10 books, published this year, that you may want to consider putting under the corporate tree for your boss or colleague. While much of what I read is focused on customer service and customer experience, you’ll also find books listed here about …

Customer Service

How 3 Years at Salesforce Changed the Way I Run My Company

It's where I discovered the one strategic planning framework that works for teams of 20 or 20,000.<p>Opinions expressed by <i>Entrepreneur</i> contributors are their own.<p>When Salesforce acquired my company in 2012, much of my world was turned upside-down. I went from being a young entrepreneur who had never …

An Email From Elon Musk Reveals Why Managers Are Always a Bad idea | Inc.com

Survey.com's annual "Wasting Time at Work" report revealed that if you eliminate managers completely, you remove 75 percent of the reasons someone will leave your company. There is a simple reason for that. They're in the way, literally. Elon Musk knows that, and isn't alone.<p>Before Elon Musk, There …

Management

NSW Government set to secure equity in SMEs with ‘good ideas’ using new $150 million fund

<b>The NSW Government is establishing a $150 million equity fund to allow it to ‘buy a stake’ in top performing businesses across the state, Deputy</b> …

Greenhouse-like 'cabin in the woods' features lush vertical gardens inside

If greenery is essential for creating a healthy home design, the family that moves into this green-filled home will be in really great shape. …

Uber Just Released Their First Pitch Deck From 2008, and It Shows What You'll Need to Build a Billion-Dollar Startup | Inc.com

Despite its high-profile public relations meltdown over the past few months, the story of Uber's rise is still a fairy tale in the startup world.<p>In less than a decade, the ridesharing platform has become the most valuable startup in the US, with a market cap of $68 billion. But, like every great …

Why Do Employees Quit on Their Bosses? Because They Never Get Asked These Important Questions | Inc.com

For nearly five decades now, ever since Robert K. Greenleaf wrote his seminal essay "The Servant as Leader," leadership thinkers have attempted to replicate, rehash, and reinterpret the concepts of great leadership.<p>Stripped down to its basic and most practical form, leadership has always been and …

Employee Engagement

10 books every aspiring CEO should read

If being a leader was easy, then everyone would do it. What exactly sets apart those who reached the pinnacle of business achievement? What is their secret sauce?<p>As an aspiring leader, your goal should be to create not just a good company, but a great one. That’s why it’s important to study those …

Books

Need Some Summer Reading? These Are the 15 Best-Selling Business Books Right Now

The lazy days of summer are here. That means you need some books to fill them with.<p>There are tons of recommendations out there from business icons, other entrepreneurs, and thought leaders, but if you really want to know what you're going to get the most out of, why not rely on the hive mind of …

Electric Cars Go Exponential

Until very recently, consensus opinion has viewed electric cars as at best a niche market and at worst a passing fad.<p>That's changing as production …

How to Have Difficult Conversations When You Don’t Like Conflict

Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes. It may not feel natural at first, especially if you dread discord, but you can learn to dive into these tough talks by reframing your thoughts.<p><b>Begin from a place of curiosity and respect,</b> …

Stanford study says fossil-fueled cars will vanish in 8 years as ‘big oil’ collapses

A new study published by Stanford University suggests that fossil-fueled cars will vanish within eight years – and citizens will have no choice but …

Hundreds of investors say these 10 finance books are must-reads

'The Essays of Warren Buffett' by Lawrence Cunningham<p><i>Amazon</i><p>'As the book Buffett autographs most, its popularity and longevity attest to the …