When combating a lie, your instinctive response could make matters worse. I’ve always believed it to be true, but studies now prove it. When correcting a lie, don’t repeat it. Yes, this is counterintuitive.
Most people find that weird. Why would you like to be put on hold forever? Why would you like battling with reps only to be told that "there's nothing we can do?" Twice a year like clockwork, I make calls
Establishing a new habit is hard, but it can be done, and at the same time, lead to more happiness. I'm proof of that. I just completed Yale's online 10-week course "Science of Well Being" — aka the "happiness"