Robert G Schaefer

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What Salesforce.com Won't Tell You

“We hate our CRM system. It’s terrible. No one is using it. We need a better one.”Image via CrunchBase“Can you recommend a CRM system that is more user friendly?”“Our CRM system? It’s nothing more than a glorified rolodex!”<p>Sound familiar? It should. I hear these complaints all the time – both from …

Veeva's #1 Biopharma Customer CRM Contract Loss: A Red Flag Like No Other

<i>"Was all this legal? Absolutely not!"- Jordan Belfort, Wolf of Wall Street</i><p>While Wall Street and the financial media remain asleep at the wheel, we …

Field Service Management Software by ClickSoftware

ClickSoftware Named a Leader in Gartner's Magic Quadrant<p>ClickSoftware was named a leader in Gartner’s Magic Quadrant for Field Service Management for …

Validity, Inc. - Trust your data

Trust your data.<p>Validity, “A Data Administrator’s best friend. It’s<br>hard to imagine going to work without the<br>power of Validity’s tools at my …

Business Intelligence & Analytics, BI Software

Birst receives among five highest scores from Gartner in all use cases<p>2018 Gartner Critical Capabilities for Analytics and Business Intelligence …

Home - Swyft Mobile

<b>Swyft Technology provides small, mid-market, and enterprise organizations with a robust suite of inexpensive, cloud-based software solutions.</b><p>Our …

Industry specific omnichannel commerce platform by CloudSense

The CloudSense Platform is an end-to-end solution for the full commerce journey across every sales channel with industry specific functionality to …

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Warranty & Contract Management<p>Know your customers; Grow your revenue with<p>Warranties & Contracts<p>View Demo<p>+10%<p>Service Revenue<p>+14%<p>Contract …

Quit blowing off BUGS as Feature Requests!

I've had SEVERAL Support Requests lately with inconsistent behavior, behavior that doesn't make sense, or just seems blatantly wrong get blown off by …

What is going on with the Environment Hub Pilot?

The highly needed feature to manage multi org environments from inside Salesforce.com (no external, insecure Password Manager tools) called …

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Salesforce Went Down for About Three Hours Today in North America and Europe

A system update that went awry appears to be the cause of a failure that took Salesforce.com down across much of North America and most of Europe. In …

Platform or Tool? What is the Right Approach to Email Integration for Salesforce?

Published: 27 Sep 2013 by Paul Sterne in Questions & Answers,Technology<p>Email messages continue to be a key part of today’s customer relationship. The …

New tips, trends, and insights from the world's leading enterprise cloud ecosystem in sales, service, marketing, community, analytics, and apps

Trail of the Month<p>WEBCASTS<p>Exclusive Leadership Webcast Series<p>BLOG SERIES<p>Real Trailblazer Stories to Inspire You<p>May 04, 2018 By Sabrina Barekzai<p>Spring …

Extend your Salesforce1 App with Mobile Cards - Salesforce Developers Blog

One of the new features in the Salesforce1 arsenal is your ability to create mobile cards. A mobile card is an area of the enhanced page layout where …

The Definitive Guide to Salesforce Security: 101

Salesforce.com is rapidly becoming the world leader of cloud technologies and CRM. They are achieving this status due to their rapid development and …

Extracting Large Data Volumes (LDV) in Force.com - Salesforce Developers Blog

You’ve been tasked with extracting data from a Salesforce object. If you’re dealing with small volumes of data, this operation might be simple, …

The Four Essential Salesforce Security Areas Every Admin Should Understand - Salesforce Dev/Admin Topics - Salesforce tutorials - Apex, Visualforce

With a <b>Salesforce</b> instance that encompasses many users of different hierarchical roles, a Salesforce admin should realize how important it is to lock …

Designing Force.com Applications That Avoid Hitting Concurrent Request Limits - Salesforce Developers Blog

Do you know what types of requests count against the concurrent request limit? Learn to design applications that scale and avoid hitting this …

Web suffered 9000 service outages in last five months

Seeing a “404 error” or the Twitter “Fail Whale” can really kill a good online buzz. Those kinds of service outages, though, occur on the Internet on a daily basis, as the latest numbers from Outage Analyzer illustrate.<p>Over the last five months, there have been 1413 full outages worldwide, or about …

The High Cost of Internet and Customer Service Downtime [Infographic]

Nearly 50% of customers will avoid a brand in the future if they’ve had to wait more than 5 minutes because of customer service downtime.<p>In the old …